Stephanie Hendren Email & Phone Number

Brunswick, Georgia

• Responding to between 40-60 calls per day in regards to customer accounts, purchase requests, product returns, billing inquiries, and questions about product usage.• Working with customers to identify a root problem, create a solution, and rebuild trust in the brand.• Ensuring timely follow-up to confirm that concerns were addressed, solutions were delivered, and satisfaction was attained.

Portland, Oregon

• Maintaining thorough and updated knowledge of equipment and product offerings as well as promotions.• Conveying personality, building rapport, assessing the client’s business needs and overcoming common objections to and negative perceptions of cold-calling in the merchant processing industry.• Sustaining positive mental attitude, professionalism, and work ethic in a high-pressure, high-volume call center environment.• Earning client trust and differentiating our service from the thousands of others in the traditionally competitive, opaque industry of merchant processing.

Abu Dhabi

• Being strategic and commercially aware and being fully familiar with Connect International’s current strategy; being able to have proper knowledgeable discussions about the market they operate in, the threats and opportunities the department faces and the future plans for the department and their role in those strategies • Maintaining professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.• Event planning including organizing facilities and managing all the events’ details such as decor, catering, entertainment, transportation, location, invitee list, special guests, equipment, promotional material etc.• Achieving marketing and promotional operational objectives by contributing advertising and sales information and recommendations to strategic plans and reviews; preparing and completing action tactics; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.

Auckland, New Zealand

• Obtaining revenue through cataloging and updating financial information spreadsheets; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims• Optimising patients’ satisfaction, provider time, and treatment room utilisation by scheduling appointments in person or by telephone using Medtech32 technology• Serving as first point of contact for callers and visitors to the organisation and greeting patients in a proficient, welcoming, and courteous manner• Maintaining medical records and spreadsheets in accordance with company policies and procedures in compliance with State and Federal guidelines

Perth, Australia

• Answering telephone and counter inquiries in a professional and considerate manner; organising and preparing the Mortuary calendar and the Mortuary Manager’s meeting schedules and Powerpoint presentations• Preparing deceased persons for identification and bereavement viewing purposes; arranging appointments with Next of Kin• Overseeing daily admissions and releases documentation, systematising medical records between surrounding hospitals and the Mortuary, and maintaining daily email correspondence and spreadsheets• Liaising with the Coronial Investigation Unit, the Coroner’s Courts, and Funeral Directors for all of Western Australia

Abu Dhabi

• Utilising social media to advertise vacancies, attract candidates, and construct relationships with candidates and employers• Receiving and reviewing applications, managing interviews and comparative testing, and compiling Excel spreadsheets of short-listed candidates for the client• Developing Powerpoint presentations to display a comprehensive understanding of client companies and their industry, aspirations, work culture and environment for prospective candidates• Conferring with the candidate about the responsibilities, salary and benefits of the job in question; negotiating pay and salary rates and finalising arrangements between client and candidate

Athens, Georgia Area

• Maintaining budget and employee records, preparing payroll, finalising invoices, and monitoring accounting records• Supervising the daily totalling of receipts and balance against sales, depositing receipts, and locking facility and end of day• Handling enquiries from staff and Food and Beverage distributers, and monitoring customer service• Collaborating with specified personnel in preparation of varying menus, serving arrangements, and additional back-of-house operations

Athens, Georgia Area

• Purchasing and requisitioning supplies and equipment; liaising with Food and Beverage distributers to ensure quality and timely delivery of consignments• Utilising information technology to trace sales figures- for data analysis and forward planning; updating and maintaining the company website and social media page• Receiving, issuing, and taking inventory of supplies and equipment, and reporting shortages or surplus to designated personnel• Supervising the daily totalling of receipts and balance against sales, depositing receipts, and locking facility and end of day

Athens, Georgia Area

• Purchasing and requisitioning supplies and equipment; liaising with Food and Beverage distributors to ensure quality and timely delivery of consignments• Managing first impressions of the company and its brand• Utilising computer software to monitor inventory, track staff schedules and pay, and perform other record keeping tasks• Supervising the daily totalling of receipts and balance against sales, depositing receipts, and locking facility and end of day

Athens, Georgia Area

• Creating and revising systems and procedures by analysing operating practices, record keeping systems, forms control, and budgetary requirements• Screening and prioritising telephone calls and mail, recording messages, or transferring calls to the appropriate individual• Organising executive calendars and meeting agendas, preparing materials used in presentations, and arranging travel accommodations for office personnel• Maintaining supplies inventory, negotiating with suppliers, and verifying receipt of supplies for accounting records