- Managing all sales and online business operation for @iwearpanama, New Era, Swallow, Ardiles, Zandilac, ODE and many different sandal and shoe brands (Bukalapak, Tokopedia, Shopee, Lazada, Elevania)- Creating promotion plan together with shopee's men shoes department- Planning and monitoring the day-to-day running of business to ensure smooth progress- Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements- Oversee customer support processes and organize them to enhance customer satisfaction- Manage relationships/agreements with external partners/vendors- Evaluate overall performance by gathering, analyzing and interpreting data and metrics- Ensure that the company runs with legality and conformity to established regulations

- Managing client opportunities and maintaining excellent relationship with clients- Identify & convert client business goals & objectives into solutions- Delivery of consulting, training, and assessment in the areas of Culture, Talent and Change.- Project management in consultancy and research

• Working at Business Operations Department: meet the customer needs for transactions processed within cashier operations, trade finance, SWIFT messaging and treasury support settlements sections• Working at Account Department: support the branch accounting process and regulatory reporting to head office, UK regulator and Bank Indonesia as central bank• Working at Treasury Dealing Department: maintain and update branch cashflow, liquidity profile and open position information and activities in money market, foreign exchange and capital markets.

• Gained an ability to work in a team and express wants and needs in an assertive way• Developed understanding in identifying the various dimensions of issues and to probe directly for the client’s underlying concerns

• Multi tasked, handling patrons, food, side work, and coworkers in a high stress, fast paced work environment• Developed communication abilities through constant interaction with customers and employees and gained time management skills through working in a fast-paced environment

• a part of final year project• carrying out research and data collection to understand the organization• conducting analysis• interviewing client's employees, management team and other stakeholders• provide recommendation for improvement