Stephanie Hicks Email & Phone Number

England, United Kingdom

England, United Kingdom

Product Marketing Associate, Ocado Intelligent Automation - March 2024 - September 2024Solutions Development Associate, Ocado Group - Sept 2023 - March 2024Creating knowledge cards for internal use for the end-to-end solutions and elements that Ocado Group offers and operates.Presenting and conducting tours of warehouses for internal employees based in different areas of the business to highlight the technologies that are sold to partners. Upskilling other teams by presenting the different elements included in the pre-deal process.Creating, updating and tailoring slide decks to be presented to prospects.Recruitment Marketing Associate, Ocado Group - March 2023- Sept 2023Interviewing current employees in roles highlighted as recruitment requirements to help inform the recruitment marketing strategy.Writing blog content for the careers website, copy for social media and monitoring LinkedIn.Hosting an external videographer to film content, adding creative input and ensuring consistency throughout shooting.Contributing to the recruitment marketing strategy by providing creative input.Project Manager, Ocado Logistics - Sept 2022 - March 2023Managing multiple projects ranging from the procurement of new keyboards to testing of dry ice performance.

Created a Data Literacy Course- Researching and Planning content to be included in a 6-part Data Literacy course for the People Team.- Successfully created and delivered the training programme.People Analytics service analysis- Identifying how the people analytics team operate with different stakeholders- Understanding stakeholders requirements and priorities for data and analytics- Suggesting improvements for the service of the team and the management of the data in the systems

Reporting Audit – Completing an audit on all reporting tasks within the people services department. Having discussions with different stakeholders regarding the importance of each report and its usefulness. Providing evaluations and suggesting areas of improvement.Learning & Development - Created a Data Literacy Course- Researching and Planning content to be included in a 6-part Data Literacy course for the People Team.- Successfully created and delivered the training programme.

I have taken a demotion back to a position that allows me to flexibly balance my studies and part time working. Main responsibilities include running of the shift, organisation of people, products and equipment and ensuring health and safety and food safety is adhered to at all times.Assuming Assistant manager roles but within the hourly capacity of a Shift Manager. Driving the store results, training shift managers, and helping with the development of a newly promoted assistant manager.• Training – Helping to implement a new digital food safety program within the store. Ensuring all fellow managers were competent in completion of digital food safety.

Working in different locations depending on the need of support required at each store. Offering stability in leadership, driving accountability in actions, and building strong teams.Helping to improve store performance and culture through:• Hiring and Recruitment – Increasing staff numbers, overseeing onboarding and maintaining staffing levels, conducting interviews, and managing the online recruitment system• Training and Development – Day to day training of new and existing staff, implementing new procedures and cascading new information, training new managers, and creating development plans• Performance and Discipline – Organising disciplinaries and enforcing procedures, completing and delivering annual performance reviews, conducting investigations, and gathering relevant evidence (CCTV, Statements)

United Kingdom

• Developing other Managers• Ensuring all equipment is in good working order• Hiring and Recruitment• General store Training• Organising people positioning and job roles• Checking Food Safety• Looking after People, Product and Equipment• Dealing with Customer enquiries• Securing restaurant premises• Safety and Security Manager• Ensuing the completion of legal documents• Handling money• Discipline• Performance Reviews

Organising and running shifts to deliver strong, quick customer service whilst ensuring to role model behaviour. The main area of responsibility aside from Shift Management:• Scheduling – Planning and Organising job roles and schedules for all employees in the store, ensuring the store was set up sufficiently with the number of staff required for the sales volumes of each period of the day

While working at McDonald's as a Crew Member I completed an Intermediate Level Apprenticeship in Hospitality Services and I also gained a Level 2 NVQ Diploma in Hospitality Services as well as a Level 2 Certificate in Hospitality and Catering Principles.

Master Of Arts - Ma, Human Resource Management And Development, Distinction

This course was CIPD and CMI accredited. CIPD Associate Member Level 7 certificate in Strategic Management and Leadership Practice.

Bachelor Of Science (Bsc), Sports And Exercise (Teaching And Coaching), First Class Honours

Creative Media

BTEC Level 3 Extended Diploma in Creative Media Production – Distinction*Distinction*Distinction Level 2 Certificate in Working with Others

Education record

A-Levels: BTEC Level 3 Sport (Development, Coaching & Fitness) – Distinction*Distinction* History A2 – D Mathematics AS – E GCSE'S.