Support healthcare organizations on their health equity journeysConduct current state assessments using the Inclusion Scorecard for Population HealthPrioritize opportunities and create strategic plans for implementationCoach health equity champions as they create programs and infrastructure to reduce health disparities

Partner with top-ranked pediatric hospitals to fulfill their value proposition of improving quality and outcomes through greater efficiencyConsultant to learning collaborative whose membership includes 6 organizations on the 2019/2020 US News: Best Children's Hospitals Honor RollCoach work groups (transparency, leader rounding, family involvement) to standardize approach on best-practice interventions leading to best outcomesDesign and facilitate 8 national summitsCollaborate to create infrastructure, e.g. charter, participation use agreementConducted qualitative research project to identify common success factors across 15 member hospitals, including peer review and assignment of LOR

Supporting, nurturing, and connecting global practitioners with membersCollaborating with the worldwide caregiving community in a pursuit of whole healthDeveloping relationships with targeted audiences to build an active community around self-healthhttp://kinnected.org/Mission: To offer a free and diverse public health community that nurtures and supports all people and health professionals equitably.Vision: To model a global culture of self-health advocacy and collaborative healing that revitalizes and prioritizes the health of humanity.

Leader Among Top-Ranked Pediatric Hospitals for Patient/Family ExperienceOwned KPI of patient satisfaction, set statistically significant goals, developed work plans, coached leaders and 63% (5 of 8 years) achieved targetsAdvised C-suite, physicians, nurses, and clinical teams on most salient data and evidence-based best practices, tracked process/outcome metricsDeveloped incentive plan for physicians, leaders, employees Increased feedback volume from patients and families by up to 645%, reported to >300 individual providers to improve interactions with patients/familiesLaunched pediatric learning community with national experience clinical and nonclinical colleagues from top ranking children's hospitalsEngaged families in facility design, IT, patient safety, human-centered design, advisory councils, shared governance, clinical standard workPartnered with community to deepen relationships and reduce disparities across healthcare continuumBuilt quantitative/qualitative analytic capacity, grew staff from 1 to 12 people, collected Quality of Life outcomes in addition to Family Experience Survey Identified insights for quadruple aim - joy in work - with 800 individuals in 60 departments to reduce burnout, increase resilience, deepen compassionFocused on bedside shift handoff for Magnet, met 50th percentile, replicated across intensive and inpatient care units

Coached dyad leaders (physician and administrative) to implement known best practices and 75% achieved KPI goalsLeveraged lean methodology to create the infrastructure for organization overall and local monitoring of process and outcomes metricsInformed evolution from patient satisfaction to family experience through national and regional presentations; catalyst for national experience collaborative Transformed data collection methods to reduce response burden, such as inpatient surveys before discharge, top 6 languages, email outreach

Evolved 100-year old brand in partnership with Interbrand, led qualitative and quantitative research with 14 stakeholder audiences, informed creative designEvangelized brand with founding family, C-suite, referring physicians, physician researchers, employees, management, donorsLaunched new look & feel, positioning statement, naming framework Transformed annual academic research report to highlight published works, showcase clinical experts, enhance online presenceDirected quantitative/qualitative research for user experience, brand awareness, program evaluation, process improvement, referring physicians, donorsSet up KPIs for patient experience, employee engagement, market share Applied insights for marketing and communications, performance improvement, organizational effectivenessDeveloped business case for lean consulting practice, delivered to C-suite Implemented marketing plans with clinical areas nationally (transplant, cancer and blood disorders, craniofacial, heart center), regionally (general surgery, orthopedics and sports medicine) and locally (emergent and urgent care)Partnered with up to 75 medical and surgical areas on improving the patient and family experience

Built measurement systems for patient/family experience, employee engagement, faculty and referring physician satisfaction, market awarenessUser insights informed marketing and communications strategies and tacticsExamined market share by geography, created definitions for service areas Increased response rate for employee engagement survey from 54% to 85%Developed diversity strategic plan and collaborated to reduce disparitiesReceived grant to address childhood obesity, convened multi-disciplinary group from nutrition, psychology and exercise to implement plan