- Own eight enterprise accounts driving $4MM+ in annual revenue (ARR) and record-breaking account growth up to 608% QvQ YoY by developing revenue-generating strategies through data analysis, defining key sales metrics, and forecasting account goals/KPIs.- Led 20~25 projects per month, managing the end-to-end customer relationships, conducting discovery calls, quality control of deliverables, cross-selling services, educating clients on new features, facilitating debriefing calls, and post-mortem reflections.- Supported Product & Language Services (London) to localize client-facing content for Value Added Services and held an upselling competition, resulting in the best-ever revenue month for one account (3% growth), with VAS accounting for 22% of that revenue.- Managed 11 direct reports through personalized coaching, identifying their strengths and developmental areas, and defining data-driven improvement metrics to enable direct reports to exceed performance goals and objectives, delivered in weekly 1:1s.

- Joined as a founding member of the Tokyo office, directly involved in localization and creating the blueprint for the local business.- Managed up to 15 projects per month and drove roughly $50,000 in monthly revenue as a sole contributor through a deep understanding of client needs, consistently exceeding quota requirements and being recognized in commercial awards as a top seller in Asia.- Partnered with the Manager in ideating the account strategy and independently ran quarterly meetings with select key client users to understand their upcoming business goals, pain points and gather feedback while building strong client relationships and retention.- Worked cross-functionally with Learning & Development (Hong Kong), supporting content development by authoring two learning courses to be integrated into the training repository for Tokyo new hires, acclimating new hires with local search technology.