Stephanie Judd Email & Phone Number

Ladera Ranch, Ca, Us

Wisconsin Rapids, Wi, Us

San Francisco, California, Us

Customer Success Contractor supporting opportunity tracking and onboarding for the Minnesota Department of Education, focusing on data accuracy and team coordination.🔹Assisted in managing opportunity records in Salesforce, supporting Customer Success Coordinators in maintaining data consistency and onboarding workflows.🔹Ensured accurate documentation across Salesforce and Google Sheets to facilitate clear communication and efficient tracking of new educational initiatives.

El Segundo, California, Us

I excel at discovering, nurturing, and closing opportunities for expansion and cross-selling, effectively managing a $2.5M book of business across California and Hawaii. My proactive engagement with clients ensures high renewal rates and prevents churn, delivering continuous value through GoGuardian and Pear Deck Learning subscriptions.🔹 Driving Revenue Growth: Achieved exceptional results in renewal rates, expansion, and cross-sell opportunities by consistently exceeding monthly, quarterly, and annual quotas. Built strong partnerships with customers by deeply understanding their needs and leveraging skilled negotiation and persuasive communication to deliver tailored solutions.🔹 Client-Centric Approach: Delivering a thoughtful, compassionate, and professional customer experience, I provide strategic guidance, product training, and collaborate on best practices to enhance client satisfaction and outcomes.🔹 Strategic Problem Solver: Addressing client concerns with value-based solutions, I secure and expand partnerships, maintaining a high level of accuracy and strategic oversight in pipeline management within Salesforce.🔹 Cross-Functional Collaborator: Effectively working with cross-functional teams, I develop client-focused solutions, leveraging strong analytical and strategic thinking abilities to make data digestible for stakeholders.🔹 Project Management Excellence: Proven project management skills with the ability to multitask and manage requests from various stakeholders. Strategically entrusted with the Hawaii book of business due to exceptional organization and project management abilities. Thrive in team-oriented environments, demonstrating great adaptability and a collaborative spirit.🔹 Continuous Learner: Strong desire to learn new technologies and continuously improve, demonstrating exceptional time-management skills and a drive to influence positive outcomes through self-motivation and proactive growth opportunities.

El Segundo, California, Us

I excel at building and maintaining long-term customer relationships, managing a $3.1M book of business and serving as the main point of contact for mid-market district customers. My proactive approach consistently delivers exceptional results, exceeding quarterly KPI expectations by achieving 150% marks across all MBOs.🔹 Top Performer: Honored with the Top Q3 2022 MM CSM award for achieving GRR of 90.6% and NRR of 113.4%.🔹 Value Creator: Ensured renewals and identified cross-sell opportunities by understanding customer needs and collaborating with sellers.🔹 Customer Experience Advocate: Ensured exceptional customer interactions, actively managing customer health and driving product adoption and engagement.🔹 Strategic Retention Specialist: Forecasted and communicated with at-risk customers, defining retention strategies and implementing health interventions.🔹 Cross-Functional Collaborator: Served as a liaison on two cross-functional committees, enhancing internal communication and collaboration, leading to more efficient decision-making and implementation.🔹 Team Player: Worked closely with Account Executives and Account Managers ensuring renewals and cross-sell opportunities.🔹 Customer Advocate: Collaborated with Product, Sales, Marketing, and Professional Services to represent customer needs and drive success.🔹 Onboarding and Training Expert: Developed best-in-class onboarding and product training collateral, offering strategic guidance and proactively communicating product updates, best practices, and success insights.🔹 Proactive Engagement: Provided proactive and predictive personalized outreach using Gainsight to manage strategic customer engagement and track account-based risk and sentiment.🔹 Project Management: Led project management through onboarding processes, ensuring smooth transitions and successful customer experiences.Territories Covered:2023: WA, OR, ID, MT, ND, SD, NE, WY, NV, UT, CO, AZ & NM2022: WI, MI, MN, IA, & IL

San Francisco, Ca, Us

Participated in First Round's Fast Track, a 90-day mentorship program pairing high-potential tech operators with industry leaders. Through a strategic matching process, I connected with a mentor aligned with my career goals. Leveraging playbooks, conversation guides, and best practices, we focused on professional development, leadership cultivation, and career advancement strategies.

Columbia, Maryland, Us

As a Program Success Facilitator, I played a crucial role in ensuring customer success with our e-learning LMS platform, driving exceptional results in customer retention and satisfaction.🔹 Customer Onboarding Specialist: Successfully onboarded all new customers, ensuring a seamless transition and quick adoption of the e-learning LMS platform.🔹 Portfolio Management: Managed a diverse portfolio of 50+ customers each year, customizing and individualizing training based on specific customer needs.🔹 Retention Improvement: Increased portfolio's customer retention rate from 67% to 94% in two years by delivering personalized support and proactive engagement.🔹 Subject Matter Expertise: Developed deep expertise in the product platform, acting as a subject matter expert to guide and support customers effectively.🔹 High Satisfaction Ratings: Consistently maintained established metrics and high customer satisfaction ratings, continuously improving the customer experience.🔹 KPI Tracking and Churn Prevention: Tracked Key Performance Indicators to ensure delivery of effective solutions, preventing churn, and fostering stronger customer relationships through empathy.

Anaheim, California, Us

In my role, I excelled in delivering high-quality service, fostering strong relationships, and ensuring a positive and collaborative environment.🔹 Effective Communicator: Simplified and conveyed complex ideas effectively, ensuring clear understanding across diverse groups.🔹 Conflict Resolution: Skilled at managing challenging situations and finding mutually beneficial solutions, enhancing collaboration.🔹 Relationship Builder: Developed and maintained strong, trusting relationships with various stakeholders, fostering a positive environment.🔹 Adaptability and Inclusivity: Quickly adjusted strategies to meet diverse needs, ensuring effective and inclusive practices.🔹 Team Collaboration: Led team projects, coordinating with colleagues to achieve common goals and drive success.🔹 Problem Solving: Identified and resolved complex issues, ensuring a productive and efficient environment.🔹 Project Management: Managed schedules, plans, and resources effectively within a diverse setting.🔹 Empathy and Support: Demonstrated deep understanding and responsiveness to stakeholder needs, ensuring personalized service and support.🔹 Feedback and Improvement: Skilled in giving and receiving constructive feedback, driving continuous improvement.🔹 Performance Tracking: Tracked and reported on progress, providing detailed and actionable insights to stakeholders.

Bachelor Of Arts And Science, Advertising

Multiple Subject Teaching Credential, Elementary Education And Teaching