+ Formulate user personas & customer journey maps, and leverage both for insight to inform strategic product/campaign decisions+ Conduct quantitative and qualitative research to understand user needs+ Serve as the conduit between the customer community (internal and external customers) and the software development team through which requirements flow+ Collaborate with cross-functional team of client team members, visual designers, copywriters, developers, & media strategists to elicit product/campaign requirements+ Create information architecture, consisting of workflows, sitemaps, wireframes, and prototypes as a blueprint for website structures and interaction design+ Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs+ Leverage data & best practices to provide rationale for UX decisions

+ Client: www.canopyhealth.com+ Designed assets for existing website+ Designed new patient insurance portal+ Produced high fidelity wireframes and prototypes+ Worked in an agile environment+ Worked closely with developers+ Delivered high quality designs with quick turnaround times

+ Client: www.soleranetwork.com+ Redesigned website to better communicate Solera's message and goals to current and future network partners+ Conducted heuristic analysis, competitive and comparative analysis+ Produced low and high fidelity wireframes and prototypes+ Worked closely with stakeholders to produce copy for site+ Led visual design for desktop and mobile versions of the site+ Designed and created custom icons+ Assured clean hand-off from design to developers

+ Client: www.solera4me.com+ Designed diabetes assessment quiz to diagnose users as low-risk or high-risk for type 2 diabetes+ Designed assessment quiz to match high-risk users to diabetes prevention plan based on user needs and preferences+ Conducted research, stakeholder interviews, and user interviews+ Produced low and high fidelity wireframes, prototypes, and conducted usability testing+ Led visual design for desktop and mobile versions of the site+ Designed and created custom icons for both quizzes+ Assured clean hand-off from design to developers

+ Completely redesigned transactional emails (order confirmation, shipping confirmation, returns)+ Designed icons for new mobile app+ Created visual assets for retail website+ Created promotional mailers

+ Successfully completed two three-week design sprints for an early-stage children’s media start-up web application. + Prioritized feature design for MVP based on user research, industry best practices, andbusiness objectives. + Streamlined existing user onboarding process and improved on existing visual design.+ Greatly impacted existing designs with short turn around time.+ Produced personas, journey maps, user flows, mid-fidelity wireframes, and InVision prototypes.

+ Assisted current Project Management students with their final project+ Consulted on UX design for HealthPlanForYou, which connects users with the best healthcare plan+ Lead research, interviews, design exercises, wireframing+ Worked closely with project management students and professional web developers to develop user sign-up flow and a dashboard for healthcare workers+ Presented during final 20 minute presentation

Motoroso - Three week client project+ Designed UX for Motoroso’s first online marketplace+ Created user flow for purchasing product using “objective search”+ Delivered competitive analysis, user research, user flows, digital wireframes, interactive prototype and 30 minute presentationRand McNally - Two week school instigated design project+ Designed UX for an iOS app combining geocaching and travel+ User interviews, contextual inquiry, user flows, and testing+ Delivered competitive analysis, user research, personas, user flows, digital wireframes, interactive prototype and 20 minute presentationTrue Spirit - Two week school instigated design project+ Designed UX of an ecommerce website that reflects brand image and product listings+ Delivered research, user flows, user testing, digital wireframes and click through prototypeTargeted Fitness - One week school instigated concept design project+ Discovered a classmate’s problem and designed concept to solve it+ Designed concept for fitness app that targets users who want to focus on certain muscle groups+ Delivered storyboard, user flows, and click through prototype

Compounded capsules, suspensions and creams for both human and veterinary use in a state of the art pharmacy lab. Used laminar flow hoods and sophisticated quality control software to create safe and accurate medications according to doctor and pharmacist specifications in a fast-paced, time-sensitive working environment.

Facilitated design requirements and established project development time line for UCSF Intranet portal for Electronic Health Record project. Coordinated project delivery of web design with UCSF marketing/communications department, technical framework with Information Technology and portal content with physicians, nurses, and project staff. Developed monthly update process for web content with project communications manager and Information Technology.

Organized/managed small team of technicians for first-time fill and/or re-fill prescriptions using pharmacy and robotic dispensing systems. Responsible for scheduling/coordination pick-up of medication shipments for UPS and/or delivery by courier to physician office or patient home.Responsible for contacting physician office to validate prescription and patient’s medical history, as well as verifying insurance coverage with health plans. Responsible for patient outreach regarding insurance coverage issues/payment and follow-up regarding patient concerns/complaints.Compounded capsules, suspensions and creams for both human and veterinary use in the in-house compound laboratory.