Stephanie Campbell, Mba, Cpht. Email & Phone Number

San Diego, California, United States

• Facilitated training, database development and knowledge transfer with the Aetna-CVS/Caremark partnership through virtual presentation
• Audited contracted pharmacies’ Medicare Part-D and Commercial claims for over 1M members.
• Recovered over $5Million in 17 months.
• Reported pharmacies to be investigated further for Fraud, Waste and Abuse.
• Researched and processed vendor onsite and desktop disputes to close-out Aetna’s vendor relationship.
• Assisted with training, database development and knowledge transfer with the Aetna-CVS/Caremark partnership through virtual presentation.

• Recovered over $1Million each year in overbilling, fraudulent claims and human error.
• Created new Reports for the Audit team to recover overpayments by working with IT.
• Assisted in the translation of new databases to house processed claims.
• Researched and processed vendor onsite and desktop disputes to ensure proper claims recovery and compliance documentation.

• Entered Medical and Dental Prescriptions into the PDX system.
• Trained newly hired technicians in Pharmacy procedures by working 1 on 1 and mentoring.
• Professionally served customers to ensure compliance with HIPAA guidelines.
• Collaborated with Pharmacists and staff on ordering and data input.

• Hired to coach teams on member retention through mentoring, encouragement, 1 on 1 training and performance management resulting in an increase of productivity beyond company standards by 25%.
• Hired, motivated and monitored 12 to 15 call center employees including writing and administering the review process.
• Facilitated training on phone systems, scripts, and retention of members.
• Managed internal and external problem solving and conflict resolution.
• Tracked attendance and schedule adherence to ensure staffing levels were consistent.

• Hired as Reservation Sales Agent and promoted to Supervisor within two years of hire.
• Built winning teams through coaching, mentoring, systems training and by writing Training Manual.
• Facilitated the Project Development and Project Management to train 200+ employees at 2 call centers (Minnesota and Florida) on the new Sabre software to include learning the system, writing the training manual and.

Master Of Business Administration (Mba), Business/Commerce, General

Bachelor'S Degree, Elementary Education

High School Diploma