Stephanie Janus Email & Phone Number

New York , New York, Us

• Manage all post-sales activity for Tier 1 Financial Institutions through strong relationship-building, product knowledge, planning, and execution• Develop a trusted advisor relationship with customers C-suite to ensure goals are aligned from a business strategy perspective and success metrics are identified• Work closely with Sales Directors to constantly assess clients health and product performance to drive satisfaction, adoption, retention, and accurately forecast• Participate in contract negotiations (new sales and renewals) and facilitate closing legal agreements between Prove and customers.• Increase customer retention and ensure alignment by conducting regular check-in calls and Quarterly & Strategic Business Reviews• Maintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirements• Serve as the ‘voice of the customer’ and provide internal feedback on how we can better serve them to maximize customer value and retention

• Drove client sales, onboarding, programs, and retention by working collaboratively as a collective business unit across the organization to outline the best strategy for each individual clients objectives.• Interfaced daily with customers providing high level of customer service and transparency on programs benefits and ensure the services being provided are consistently meeting clients expectations.• Doubled revenue in two years by securing 3 high profile accounts significantly scaling the business through strategic planning, client references, and proactive sales efforts.• Coordinated and lead monthly status meetings tracking client metrics, forecasts, at risk clients, and a strategy to win back customers.• Adapted regularly to fast-paced continually changing dynamic team environment prioritizing and project managing multiple projects to meet tasks, deliverables, and deadline requirements using critical thinking, problem solving and time management.

Windsor, Ct, Us

Innovest Systems• Ensured optimal client experience and satisfaction through delivering maximum value to high profile Investment Management and Custody Banking clients by proactively understanding their business and goals, providing strategic direction, and designing enterprise-wide infrastructure, design, and implementation workflow. • Increased client satisfaction to 95% by effectively managing client expectations around internal processes and timelines while effectively serving as the voice of the customer internally to ensure account issues were resolved quickly and each customer had optimum use of the platform.• Trained, managed, and motivated Delivery Service Manager Team to apply skills and techniques to solve dynamic and complex problems when supporting the delivery of technology services across applications, infrastructure, and business services.• Drove revenue over 400K annually developing Professional Service engagement opportunities, negotiating contracts, and upselling SaaS ecosystem partnerships. • Collaborated with clients to gather business requirements to tailor functionality towards their business and created referencable product champions by leading client training on new features and product offerings.• Tracked and managed small to large projects, accessing and mitigating unexpected issues driving projects and implementations to completion.• Developed in-depth understanding of customers business and IT objectives, requirements, portfolio of services, and their future technology direction through monthly meetings and quarterly for business reviews with c level executives.• Worked cross-functionally with sales, product, engineering, and service providers to share client feedback, resolve escalations, qualify potential leads for growth, and provide client insight directly impacting the product roadmap.

San Francisco, Ca, Us

• Managed and proactively met onshore and off shore mid-sized to large Global Account ($2B+ AUM) Hedge Funds and Fund Administrators to provide Advent’s long-term advisory Product and IT strategy, short-term product roadmap guidance, and company news in order to increase awareness and improve customer relations. • Drove reference-ability to 95% among highly technical client base by developing, and cultivating deep relationships with all levels within the organization, including CFOs, COO’s, management teams, and back-office staff.• Identified and worked new add-on product and SaaS solution sales into existing client base increasing revenue growth, profitability, and continuing customer satisfaction. • Facilitated clients’ tactical and strategic goals by collaborating with clients and maintaining an up to date account plan, performance and IT requirements, demand, consumption, and migration plans.• Delivered improved software quality and increased client retention to 97% by serving as a highly responsive escalation point for client, trusted customer advocate, and liaison consulting with product development and engineering, to prioritize service, performance, and technology issues.• Formulated and implemented process improvements and best practice initiatives with Relationship Managers and companywide, raising efficiencies at Advent and eliminating unnecessary procedures by creating standardized documents and workflows.• Consulted as team lead and NYC’s office trainer for 30 colleagues in Sales on initiatives: CRM architecture, design, clean up, on going management, new product and price testing in quoting tool, and Advent’s custom tools for client contracts and service agreements.• Improved moral and reduced costs by 20% when coordinating logistics and negotiating contracts for executive events, company off site meetings, office holiday parties, and team building exercises.

San Francisco, Ca, Us

• Managed the processing of 300+ contracts totaling $5M of revenue from proposal stage to deal close. • Collaborated and communicated effectively across multiple departments including development, sales, legal, finance, and IT groups.• Created a process to analyze and reduce sales contract error rates by 75% and shorten lead-time by 50%.• Consulted as team lead and NYC’s office trainer for 30 colleagues in Sales on initiatives: CRM architecture, design, clean up, on going management, new product and price testing in quoting tool, and Advent’s custom tools.• Improved moral and reduced costs by 20% when coordinating logistics and negotiating contracts for executive events, company off site meetings, office holiday parties, and team building exercises.

New York, Ny, Us

F/K/A The Aaron Group• Serviced and maintained 25 Premier Accounts – placed, tracked, and proactively followed up with factories on ~150 client orders.• Managed and updated inventory levels while compiling statistical data, identifying market trends and new item opportunities.• Created proposal and presentation templates used company-wide, as a guide in driving sales and marketing.

Exton, Pa, Us

• Closed $125K business directly generated by obtaining 50 quality leads through door-to-door cold calling.• Streamlined client’s office solution and increased their return on investment by demonstrating and training clients on new features.• Won several phone blitz prizes for setting appointments with prospects.