Support sales team through reporting, analysis, and training on new procedures. Drove all aspects of initial partners program paperwork and artwork. Processed all special pricing and discounts using enterprise resource planning (IQMS) in collaboration with sales representatives. Ensure visibility of discounts and disputes by communicating with internal and external customers. Support decision-making process by creating standard reporting packs in coordination with top management. Salesforce Administrator for 65 active users in Professional Edition. Assisted with seamless Salesforce integration with Highspot and Autodocs. Liaison between sales team and IT to create, enhance and launch over 20 upgrades in Citrix reports to showcase company daily revenue. Selected as the 2018 Q4 employee of the quarter for showing continuous top performance. Enhanced multi-skilled competence of staff on new Citrix reports enhancements via training.

Process and invoice all sales orders submitted by Aspen sales representatives via email/ web portal. Assist with incoming telephone orders from Aspen sales representatives and customers as well as product inquiries. Process returns and warranty replacements via email and telephone. Support patients and physicians with technical inquiries and/or assembly instructions of our products. Aid our Accounts Receivable team in setting up new accounts with credit applications. • Received 3 Extra Mile Awards

Daily monitoring and continuous updating of all Los Angeles shipments on the company logistics website, Worldtrak. Manages all import/export shipment activity as well as ensure customer cargo is returned to the port in a timely manner. Creates sales orders and invoices for each new import/export and logistics job that flows through our facility. Runs weekly aging reports and assists with collections of all past due invoices for Los Angeles customers. Completes documentation and packaging of all hazmat shipments to and from our facility.

Invested more than 200 hours of internship training and education. Supported clients via telephone, client intakes and in-person. Observed interaction between victims and advocates. Aides advocates with court pre-trials, victim impact statements and sentencing hearings. Assists Restitution Department with the handling of V.E.F. paperwork, active cases and closed cases. Supported Witness Specialists with placing witnesses on-call for upcoming court appearances.

Maintains the office and court hearings calendar. Assists with answering all incoming phone calls and schedules appointments with opposing counsel, current clients and prospective new clients. Daily preparation of all court documentation and ensures all paperwork is filed in a timely manner with the Orange County and Los Angeles County courthouses. Occasionally assists clients with restraining order documentation and filing with the correct courthouse.

Acquired more than 150 hours of internship training and education. Observes group therapy lectures with clients as well as treatment team meetings with the staff. Assists with client intake assessments, treatment plans, one-on-one therapy sessions and client discharges. Interacts and assists with the writing of group lecture notes.

Gained 125 hours of internship training and knowledge. I assisted Judge Perez with the researching of Penal Code 1210 laws as well as other legal statutes. Observed all Prop 36 hearings and trials in the Santa Ana Courthouse. Effectively communicated with counsel, probation officers, health care advocates and Judge Joe T. Perez regarding Prop 36 laws and statutes.