▪️ Developed De Novo playbook, outlining steps necessary to establish behavioral healthcare clinics in new markets▪️ Drove expansion of ABA into new markets, including market and site selection, construction, lease negotiation, contracting & credentialing, hiring of BCBAs and community outreach▪️ Developed Integration playbook, collaborating with multiple departments and key stakeholders, outlining steps necessary to integrate ABA companies into parent company▪️ Led integration efforts for M&A transactions, streamlining processes, instilling confidence in sellers and creating scalable solutions▪️ Organized and led implementation of BI tool, Domo, working with multiple 3rd party vendors to access APIs, and led team to build multiple dashboards, visualizing KPIs for all levels of management

▪️ Partnered with Corporate leadership, Private Equity team, and Regional Vice Presidents to establish standard operating procedures for business operations, clinical service delivery and KPIs▪️ Led and supported integration of multiple acquisitions, several simultaneously, and grew organization from 9 clinics across 3 states to 29 clinics across 6 states▪️ Organized and led companywide implementation to new practice management and EMR solution

▪️ Managed day to day operations of a startup ABA company, overseeing the client and staff experience, Revenue Cycle Management, and Human Resource functions▪️ Prepared company for sale to Private Equity firm, increasing billable hours per week by over 500%, leading recruiting, and business development efforts, maximizing profits and minimizing inefficiencies

▪️ Established Office Leadership Council with CEO as a platform for enhancing cross communication of organizational culture and staff retention initiatives across 28 satellite offices▪️Teamed with C-Level Executives to design organizational structure of internal file storage for conversion to SharePoint, including access and security levels for 1000+ employees ▪️ Directed planning, budgeting, and execution for CARD's 25th Anniversary events and nationwide campaign

▪️Managed company-wide scorecards and PFP system for 150+ BCBAs, Case Managers and Case Consultants as well as 40+ Schedulers▪️Managed case assignments company-wide, reduced waitlist, and increased patient census by 27% in 9 months by improving scheduling efficiency of BCBAs and Case Supervisors▪️ Analyzed operational systems, processes, implemented changes and determined best practices for policy and procedures, such as improving management reporting, information flow and business process, resulting in increased billed hours by 10k hours monthly in 4 months

▪️Opened and operated 2 de novo ABA clinics, increasing monthly billed hours 1000% in 1 year ▪️Extensive business development, building and fostering relationships with patients, funding sources, schools, the Autism community, and local universities through community outreach