Stephanie Zimmerman Email & Phone Number

Bloomington/Normal, Illinois Area

Focused on exceeding expectations of customers and leadership while successfully managing a high volume of claims with all causes of loss specializing in large and complex losses. Responsible for training and developing new hires and passionate about improving their skillsets, expanding their knowledge and developing strong communication skills. Lead team calls, train and onboard new employees, work as manager during supervisor absences.

Bloomington/Normal, Illinois Area

Provided individual growth and development discussions with employees while coaching, training and creating and relaying performance evaluations. Responsible for training new representatives, creation of training and on-boarding content and acclimating new hires to their role. Facilitated the creation and implementation of workflows and process guides to a new department, providing the company with ‘best practices’ procedures to ensure compliant and consistent claim handling company wide. Leveraged relationships with Catastrophe and Regional partners to align goals, encourage cooperation and build relationships. Successfully led a team of 8 catastrophe employees using a collaborative leadership style to ensure buy-in to company goals and best practices.

Greater St. Louis Area

Team Lead and go-getter field claim representative. Traveled as part of a deployable claim force, responsible for working a large claim load from start to finish, completing quality first contact settlements, thorough inspections, creating accurate estimates, and communicating fair settlements based on the merits of the claim file to policyholders. Led several committees and contributed to the development of my peers sharing experience, estimatics knowledge and customer focus tips.

Jacksonville, Florida Area

As an in-office catastrophe Catastrophe claim representative, handled calls from policyholders with weather related losses from around the country. Completed initial loss reviews to determine the associated damages, phone scoped the necessary repairs and completed estimates and settlements on smaller losses.

Bloomington/Normal, Illinois Area

Explored payment options for victims of the economic recession with delinquent accounts to lead customers through crucial conversations and collect payments on overdue accounts.

Bachelor Of Arts - Ba, International Business, Graduated Summa Cum Laude

Activities and Societies: Rotaract, Student Affairs Representative, National Honors Society

Education record