• Developed and implemented comprehensive audits to guarantee precise service order processing, maintaining a flawless accuracy rate of 100%.• Demonstrated initiative and versatility through cross-training in various functions, ensuring seamless coverage for multiple accounts during both scheduled and unscheduled absences.• Authored and updated ISO documentation while actively engaging in audits, consistently achieving outstanding results. • Mentored multiple protégés, who were then later promoted• Completed readdressing projects which required consistent communication with Project Managers, State and County government, and Telephone Service Providers. Consistently completed projects with accuracy and on time• Handled inquiries from PSAPs, Telephone Service providers, addressing authorities and the like for prompt and efficient resolution, consistently receiving kudos and contributing to contract retention• Recognized out of the ordinary patterns in and found a resolution for incorrect 911 Calls for five states resulting in a higher 911 call accuracy rate• Presented for promotional materials that were then used by the sales team• Completed onboarding and initial analyst training. Was able to pick up quickly and begin work independently ahead of schedule • Engaged in numerous volunteer opportunities, supporting the in-house nonprofit initiatives.

• Delivered exceptional customer service by providing detailed recommendations on beer selections and pairings.• Efficiently operated tap systems, ensured accurate inventory management, and adhered to strict cleanliness and safety standards.• Fostered a welcoming environment that enhanced customer experience and promoted the brewery's brand.

• Opened New Accounts: Assisted business and personal customers in opening new banking accounts, ensuring a smooth onboarding experience.• Merchant Services: Opened and maintained merchant credit card processing accounts, providing tailored solutions to meet clients' unique needs.• Top Sales Achievement: Consistently ranked as the top sales representative in the Boulder charter, exceeding sales targets and contributing to the growth of the bank's customer base.• Customer Service Excellence: Delivered exceptional customer service by building strong relationships and understanding the financial goals of each client.