Stephanie Doyle Email & Phone Number

Vinings, Georgia, United States

Jacksonville, Florida, United States

• Manage a team of 10 Credit Specialist in collection activities of $40-60 million in outstanding receivables• Analyze credit limits and monitor accounts based on pay history, financial information and D&B reports• Develop action plans and address areas of improvement• Approve or deny credit memos, write offs and refunds to customers• Prepare monthly over-due reporting, over credit reporting, risk exposure and bad debt• Manage payroll, paycheck discrepancies, and HR related… Show more • Manage a team of 10 Credit Specialist in collection activities of $40-60 million in outstanding receivables• Analyze credit limits and monitor accounts based on pay history, financial information and D&B reports• Develop action plans and address areas of improvement• Approve or deny credit memos, write offs and refunds to customers• Prepare monthly over-due reporting, over credit reporting, risk exposure and bad debt• Manage payroll, paycheck discrepancies, and HR related issues• Handle escalated calls and requests requiring detailed knowledge to resolve disputes• Hold and release orders, complete lien waivers, and file tax certificates• Identify trends, perform root cause analysis, and implement process Improvements• Document and maintain company records in an organized manner• Reconcile unapplied and misapplied payments• Build strong relationships with customers and support the needs of internal partners Show less

701 San Marco Blvd, Jacksonville Fl

• Collection activities and management of $18 million in outstanding receivables• Managed B2B portfolio of multi-family, hospitality, institutional and specialty accounts• Built relationships with customers, and internal departments to resolve past due AR and disputes• Provided exceptional customer service to customers and internal partners• Professional verbal and written communication by phone, email, and online meetings• Researched and resolved complex issues• Created… Show more • Collection activities and management of $18 million in outstanding receivables• Managed B2B portfolio of multi-family, hospitality, institutional and specialty accounts• Built relationships with customers, and internal departments to resolve past due AR and disputes• Provided exceptional customer service to customers and internal partners• Professional verbal and written communication by phone, email, and online meetings• Researched and resolved complex issues• Created weekly and monthly reports to analyze with customers• Trained associates on systems, processes and company procedures• Documented all conversations and maintained company records in an organized manner Show less

Jacksonville, Florida, United States

• Collections activities on aged receivables• Delivered exceptional customer service to resolve past due balances• Contacted customers by phone, email, and online meetings• Provided proof of debt, invoice copies, lien waivers and application for mechanics lien• Negotiated balance payoffs, credit transactions and payment plans• Posted all check, credit card, and cash transactions• Successfully collected 100% of all past due delinquencies prior to the sale of the business

Greater Los Angeles Area

• Infomercial production and marketing• Media buying television, radio, print and outdoor• Created customized websites and online stores with WordPress• Managed Short code, QR code, and SMS mobile marketing campaigns• Created the first protocol of the MobiCard that showcased as the #1 product• Developed strategic sales plans• Created incentive programs for software and marketing• Built strong relationships with retailers and P2P partners• Collaborated with… Show more • Infomercial production and marketing• Media buying television, radio, print and outdoor• Created customized websites and online stores with WordPress• Managed Short code, QR code, and SMS mobile marketing campaigns• Created the first protocol of the MobiCard that showcased as the #1 product• Developed strategic sales plans• Created incentive programs for software and marketing• Built strong relationships with retailers and P2P partners• Collaborated with internal and external audit teams to review monthly/annual audits• Designed marketing materials, websites, mobile applications and short code advertisement Show less

Brookline, Massachusetts

Responsible for all invoicing, collections, and bookkeeping. Filed and submitted City and State bid contracts. Ordered security equipment, scheduled installations, repairs and maintenance. Handled all inbound and outbound sales calls. Supplied coverage for concierge and office assistance. Assisted property managers with marketing and research for 112 unit residential building in Brookline, MA. Maintained security for commercial lots throughout the metro area.

North Andover, Ma

• Trained, mentored and managed a team of 12 associates• Partnered with attorneys, court officers, and sheriffs to direct appropriate legal actions • Assisted Docket Coordinator with initial suits, continued litigation, and legal actions• Extensive skip tracing, in-depth internet, property and assets research• Collections of past due accounts, provided debt validation, and resolved customer disputes• Negotiated balance payoffs, credit transactions and payment… Show more • Trained, mentored and managed a team of 12 associates• Partnered with attorneys, court officers, and sheriffs to direct appropriate legal actions • Assisted Docket Coordinator with initial suits, continued litigation, and legal actions• Extensive skip tracing, in-depth internet, property and assets research• Collections of past due accounts, provided debt validation, and resolved customer disputes• Negotiated balance payoffs, credit transactions and payment plans• Conducted daily portfolio audits, identified exposures and created corrective action plans• Administered orientation sessions with each employee to ensure client’s policies and procedures were incorporated; continued training seminars to remain FDCPA compliant Show less