Stephanie Clark, Ms, Cptm Email & Phone Number

- Manage Professional Services Mentoring ProgramMore to come as I find out what my new role entails

- Lead instructional designers on content creation for clients- Collaborate with subject matter experts (SMEs) and clients to deliver optimal content- Create templates and methods to add efficiencies to development processes- Partner with another Sr. ID to create a mentoring program for our team. We are mentoring another co-worker starting in the field.

- Work with other instructional designers to build instructional content for clients- Collaborate with subject matter experts (SMEs) and clients to deliver optimal content- Create video components for courses- Create ILT and e-learning course content

- Coordinate and collaborate with all internal teams to ensure smooth release and implementation of new features through the creation and implementation of Awareness plans for TMS and Portal to drive sales and improve readiness- Design and oversee unit QA testing system on platforms for staff; train staff on QA testing

QA/Readiness/Documentation Manager

- Evaluated customer (external and internal) knowledge needs for 3 of our platforms (TMS, Portal, and Storefront) for Help articles and user guides- Authored TMS Integrated Help system of documents based on customer roles and processes- Created and published readiness training materials and technical documentation on the 3 platforms for customers and.

- Translated development requests into specifications for development tasks. - Prioritized development tasks in cooperation with task stakeholders and developers. - Scheduled and tracked development tasks. - Sent invoice drafts to Financial department for billing of appropriate tasks. - Coordinated with Sales/Marketing and Operations on Release readiness.

- Lead the Readiness team in building training materials (documents and videos) for customers and staff on the use of our products. - Lead Quality Assurance content team in identifying areas for improvement based on customer comment reports. - Investigated/implemented solutions with SMEs, and provided information for executive follow-up with customer..

Boise, Idaho Area

PROJECT MANAGEMENT 1. Provide project oversight to ensure overall client satisfaction, alignment of project deliverables, and project quality and schedule adherence.2. Review applicants for relevant OPWL work experience.3. Select applicants with the assistance of professor and program manager.4. Work with the selected Lead Instructional Designer (ID).5..

Boise, Idaho Area

1. Spearheaded the annual project to provide 275 Christmas stockings to veterans at the Idaho Veterans Home, the VA Hospital, the homeless shelter, and Operation Grateful Hearts in the Treasure Valley. 2. Grew it from 1 recipient organization (177 stockings) to 5 recipient organizations (275 stockings) from 2014 to 2018- Established project as a recognized.

* Senior Editor: - Worked with managers and customers to determine lab development schedule and delivery as well as oversee full lab development.* Lab Content Management Specialist: - Coordinated with another staff member to develop User Documentation for system.- Developed/delivered training for employees and customers on the use of the system.- Evaluated.

- Reviewed and revised development protocol manuals. - Developed and troubleshot full labs from published MOS curriculum. - Oversaw other developers. - Determined which courseware series would be candidates for developing full labs.

- Developed and troubleshot full labs from published MOS curriculum. - Oversaw other developers.

* Apps Instructor: Instrumental in developing and delivering customized training that won 3 national/international training contracts for New Horizons Computer Learning Centers* LoD Developer/Editor: Co-authored 2nd ed. How To LOD Training Guide for in-house training of developers and editors and the User Documentation book for company’s web-based training.

Part-time* Trained clients on MS Office and other applications; provided one-on-one consultation and post-training customer support

* Co-authored grant application; awarded $7M federal grant* Managed the financial oversight and budget development* Administered multi-million dollar federal and state grants for education and technology* Created workshops and websites to deliver technical assistance to schools and the public* Fostered open communication between internal and external.

* Designed databases and spreadsheets for complex data tracking; minimized errant reporting

Review and process grant applications and requests, track and process budget expenditures, process correspondence, and other administrative assistant tasks.

Part-time* Trained clients on MS Office and other applications; provided one-on-one consultation and post-training customer support

in Germany* 2003 TTSC Applications Instructor of the Year; maintained 97.5% average on student evaluations* Developed processes to simplify enrollment verification and tracking; improved efficiency of position by 30%* Trained clients on MS Office and other applications; provided one-on-one consultation and post-training customer support

* 2001 Best Community Center of the Air Force award - Events Programmer team member* Supervised up to 100 staff and volunteers during day-to-day operations and special events* Implemented event/class schedule for planning, marketing, and budgeting; more than doubled community participation* Organized conferences, community events, and meetings* Fostered.

* Reorganized failing retail operations to generate and sustain consistent net profits* Eliminated redundant and obsolete office procedures; saved 3 hours per day* Interviewed prospective employees* Negotiated and administered contracts with a variety of vendors* Fostered open communication between internal and external customers to strengthen partnerships.

Volunteer* Customized/edited training curriculum and computer labs; trained clients on MS Office and other applications; provided one-on-one consultation and post-training customer support

* Developed lesson plans for after-school program room.* Supervised other program assistants for compliance with regulations.* Supervised room/playground during student attendance.* Engaged students in lesson plan activities and in school home work (per parent requests).

* Designed and managed training program for 100+ staff on MS Office* Provided one-on-one consultation and post-training customer support for different employers

* Managed financial oversight and budget development; performed cost/benefit analysis for new programs; allocated personnel and resources to ensure program success* Designed databases and spreadsheets for complex data tracking; minimized errant reportingI continued to cover this position and train my replacement from June of 1998 to September 1998.

Master Of Science (Ms), Instructional And Performance Technology, 4.0

Now known as Organizational Performance and Workplace Learning. As well as MSc degree, I earned the graduate certificate: Workplace.

Bachelor Of Arts (Ba), Elementary Education

Bachelor Of Arts (Ba), Accounting

Activities and Societies: Business Administration Honor Society president 1987-1988Suma Cum Laude graduate