I currently Mentor, Lead New Hire Training Sessions, and Participate in the Interview Process for the Billing Specialist Role.I navigate multiple systems to work with internal partners as well as Plan Admins and Third Party Administrators to reconcile premium and extensively research any billing issues for their Voluntary Benefits. These systems include Excel, Outlook, BPM, ClientView/CCP, Internal Mainframes, Life70, CashPro, Remitco, Slice, EDS, and CME.I also analyze audit reports and communicate any findings to internal and external partners and provide solutions for any issues found.

I developed and led training program for New Hires and Peers.I also led workshops for pie-making and developmental techniques.I was a member of the team that developed shipping and packaging practices to expand the business into online sales.I volunteered to raise funds for local charities and community outreach programs.

I built and maintained a database of clients as well as developed relationships with local businesses to expand awareness of my business.I also promoted my business and fostered customer loyalty through a feedback program.

I created the custom cakes branch of the business and worked with training other kitchen and staff members on fulfilling our custom orders.I taught classes to adults and children on the origin of chocolate as well as truffle making.I led workshops for cake decorating and baking techniques while also leading the kitchen staff to meet production and order goals.