Acted as the on-site advocate for customers while maintaining a balance with the best interests of the company. Outside of day to day management as well as strategic account development, I also helped develop processes and workflows to standardize areas of the business, allowing the company to become more efficient and profitable. I worked with team members to train and hand over these processes and documented any SOPs as required.

As Office Manager, I was responsible for ensuring our office ran smoothly day to day. This post included reception duties, general admin, content creation for social media and IT assistance. I also assisted with regular monthly billing cycles.

The Account Manager role encompassed customer support for several of F&M's larger clients. Everyday duties ranged from processing orders, quality control, product to program development and weekly meetings with clients to discuss future projects and any current concerns.

While with the Scouts I managed conferences and events for internal and external clients from point of enquiry to feedback after each event. I also assisted with marketing initiatives to promote our center, including managing social media accounts, creation and maintenance of Google AdWords campaigns and writing copy for trade magazines.

As a Conference Assistant I was responsible for more of the physical running of the centre, rather than on the Sales and Marketing side of my current position. My main duties consisted of the set up and clearing up of events and meetings as well as the delivery of catering and audio visual elements to each booking ontime and as required. When not servicing events or setting up rooms I kept the office organised, helped colleagues with any tasks required and answered telephone and email enquiries.

While Editor for BCNow I maintained the website to a high standard and kept the campus calendar up to date. I led a team of six student writers and taught online news writing techniques to the student staff writers during our weekly meetings and workshops.Sourcing engaging, informative and accurate content for stories which were then assigned to writers was one of the main functions of my role equal only in weight to proofreading and editing submitted stories. All deadlines for stories and website submissions were managed by myself and I covered stories on my own where required. Apart from the writing element I was also responsible for editing photos using Photoshop and creating animated gif files for articles.

While Staff Writer for BCNow I covered multiple stories each week on a variety of topics including Q and A interviews, sports stories and feature pieces. I met with the Editor on a daily basis regarding the progress of each piece and their deadlines and delivered articles on time and to a high standard. As a Staff Writer for the Department of Public Relations I learned to adapt my writing to the style and tone of the BCNow website which helped to secure donations and support for the college through news stories about student/staff/institution achievements.Occasionally I photographed subjects or locations for my stories and used Photoshop for editing.