Stephanie Lefler Email & Phone Number

California, United States

San Francisco Bay Area

Directed business strategy, marketing efforts, website maintenance, customer service and in-house communications, online marketing, email and advertising campaigns, supervising staff performance, and managing special projects. Successfully grew online audience numbers by 200% across multiple social media platforms, reducing budget devoted to paid advertising and instead leaning on organic interest to build brand awareness, interest, and sales of online training software. Increased company’s annual income each year, including 2020 despite negative impacts to economy due to COVID shutdowns. Streamlined efficiency of all staff workflow, reducing redundancy of previous office operations by combining team-wide communication channels and project management platforms for seamless collaboration while in remote working environments. Led collaboration efforts to secure formal contracts for business partnerships with international industry leaders.

San Francisco Bay Area

Responsible for drafting, editing, and disseminating official communique on behalf of company and company stakeholders. Produced all need-to-know messaging including informal memos and formal notices to internal team and official partners as needed. Drafted written materials for use in print media and online platforms. Proficient and confident communicator in written and oral formats. Culturally and emotionally competent; adept skills to deliver messages to diverse audience populations with clarity and impact. Aligned company communication methodologies and consistency in brand 'voice' to bolster reputation and public trust. Successfully delivered official messaging via press releases, promotional emails and newsletter campaigns, online blogs, company and affiliate websites, social media platforms, Google advertising, customer service communications, staff and stakeholder meetings, and business presentations.

New York, United States

Responsible for responding to all customer service email and live chat communication channels within 24-hour window to secure sales leads and address current client needs. Provided consultation for social media and marketing strategy due high success rate in digital communications with audience. Led A/B testing on multiple underperforming website pages resulting in reported significant increase in sales in following months. Left role due to increased responsibilities and time required at primary job.

San Francisco Bay Area

Advised strategy to drive brand awareness and website traffic through organic (unpaid) marketing and SEO efforts via social media and company website. Provided key guidance to implement and maintain best practices for planning and posting new content aligned with branding elements for consistency and increased clarity.

San Francisco Bay Area

Managed daily supervision of clients admitted to residential rehabilitation for severe eating disorder and dual-diagnosis treatment. Quickly and authentically established rapport with clients to build trust and encourage alignment with individual therapeutic plans assigned by primary therapists, psychiatrist, registered dietitian, and medical staff. Responsible for facilitating daily group therapy sessions and submit detailed observation notes for each client per shift. Trained new counseling staff and oversaw counselor activities. Provided individual therapeutic counseling and assessments for clients, as needed.