Stephanie Hicks Email and Phone Number
I am an experienced mental healthcare administrative leader with a strong track record of innovation, problem-solving, and procedural improvement. Over the past ten years, I have demonstrated my detail-oriented approach and unwavering loyalty to my employers, working my way up from Assistant to the Psychiatrist to Chief Operating Officer at Affiliated Medical Group.As COO, I oversee the day-to-day operations of the clinic and collaborate with senior leaders to align our activities with strategic goals. I develop policies and protocols to comply with regulatory requirements and best practices, and I manage human resources, administrative functions, external relationships, and department heads.Before becoming COO, I served as Director of Operations, Director of Behavioral Health Integration Services, and Director of Telemedicine Services. In these roles, I oversaw the development and implementation of policies and services, managed teams and collaborations with healthcare providers and community partners, and ensured compliance with privacy laws, quality of services, and coordination of care.I am a skilled project manager, leader, communicator, and problem-solver, with strong analytical, organizational, and technical skills. I am always looking for new challenges and opportunities to make a positive impact in the healthcare industry.
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Chief Operating OfficerAffiliated Medical Group, PllcJacksonville, Nc, Us
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Chief Operating OfficerAffiliated Medical Group, Pllc Sep 2022 - PresentJacksonville, North Carolina, Us• Provide strategic leadership and ensure alignment with clinic's goals.• Develop and implement policies, procedures, and protocols for efficient operations.• Manage human resources and administrative functions.• Analyze data to identify trends and drive improvements.• Enhance online presence and reputation through digital marketing strategies. -
Director Of OperationsAffiliated Medical Group, Pllc Jun 2018 - Sep 2022Jacksonville, North Carolina, Us• Oversaw day-to-day operations, ensuring efficiency and compliance.• Managed staff and relationships with vendors.• Implemented a telemedicine program and WFH protocols, allowing the clinic to maintain full operations during the pandemic and related shutdowns.• Led marketing efforts, resulting in a 400% increase in patient referrals to the Wilmington location.• Established policies, protocols, and training manuals.• Provided IT services and maintained clinic facilities.
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Director Of Bhi ServicesAffiliated Medical Group, Pllc Jan 2017 - Jun 2018Jacksonville, North Carolina, Us• Oversaw the development and implementation of integrated Behavioral Health Integration services.• Managed the team, ensuring high-quality services and patient satisfaction.• Collaborated with healthcare providers to improve outcomes and coordinate care.• Developed strategic plans and maintained relationships with community partners.• Ensured compliance with regulations, including HIPAA and privacy laws.• Integrated services with the clinic's electronic health record system.• Provided coordinated and effective support for patients' mental health and well-being.
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Director Of Telemedicine ServicesAffiliated Medical Group, Pllc Jul 2016 - Jun 2018Jacksonville, North Carolina, Us• Developed and implemented telemedicine policies and procedures.• Managed telemedicine team and collaborated with healthcare providers.• Established and maintained relationships with telemedicine vendors.• Integrated telemedicine services with clinic's EHR system.• Ensured compliance with regulations, including HIPAA.• Stayed updated with telemedicine trends and innovations.• Ensured high-quality remote mental health care.
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Clinical Team LeadAffiliated Medical Group, Pllc Apr 2014 - Jul 2016Jacksonville, North Carolina, UsIn addition to responsibilities as Assistant to Psychiatrist:• Supervised, trained, and supported office staff during the launch of a new office location.• Monitored and optimized office operations for efficient functioning.• Ensured high-quality patient care, satisfaction, and timely appointments.• Collaborated with healthcare providers to improve outcomes and care coordination.• Identified growth opportunities, developed strategic plans, and maintained compliance with applicable laws and regulations.
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Assistant To PsychiatistAffiliated Medical Group, Pllc Feb 2013 - Apr 2014Jacksonville, North Carolina, Us• Provided comprehensive administrative and clinical support to the psychiatrist, including scheduling, record maintenance, and patient communication.• Assisted with patient care, assessments, and medication management under the psychiatrist's guidance.• Ensured strict patient confidentiality and accurate documentation.• Collaborated with healthcare providers to deliver comprehensive care.• Performed additional administrative and clinical duties as required.
Stephanie Hicks Education Details
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University Of North Carolina WilmingtonPsychology -
Coastal Carolina Community CollegeAssociate Of Arts - Aa
Frequently Asked Questions about Stephanie Hicks
What company does Stephanie Hicks work for?
Stephanie Hicks works for Affiliated Medical Group, Pllc
What is Stephanie Hicks's role at the current company?
Stephanie Hicks's current role is Chief Operating Officer.
What schools did Stephanie Hicks attend?
Stephanie Hicks attended University Of North Carolina Wilmington, Coastal Carolina Community College.
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