Stephanie Tracy Email & Phone Number

• Grant writing and grant research resulting in successful acquisition of grant funding
• Project management maintaining several credential expirations for 54 employees
• Santa Cruz Fire Department Youth Academy Program proposal, implementation, and management
• Peer Support Program formalization, internet application development, and Program Manager
• Training budget management and expense report analyzation
• Coordination of public relations via social media content gathering and posting

Santa Cruz, California, United States

• Operational floor manager overseeing a team of 5-15 dispatchers
• Role of established “Incident Commander” for high priority, multi-agency events
• Enforcing all policies within the dispatch staff
• Technical problem solving and knowledge and execution of next level dispatcher software programs
• Scheduling coordinator, management of staffing levels by assigning and canceling overtime
• Line personnel conflict mitigation and fostering a culture of teamwork

Santa Cruz, California, United States

• Responsible for training and mentoring new hires through a 6-month, detailed training program using a detailed training manual created by myself and other training officers
• Collaborate as part of the New Technology and Software Implementation teams that create the training plans and implementation strategies
• Host monthly training debriefings for leadership
• Assess each trainees learning style and adapt as needed to ensure maximum success
• Serve as the subject matter expert all software and policy-driven training

Santa Cruz, California, United States

• Answering and processing over 100 calls of service from the public each day
• Crisis management and incident diffusion
• Field unit management and dispatching via 15 plus radio channels with extreme attention to detail, prioritization and organization simultaneously utilizing 7 monitors and 3 keyboards
• Well-developed interpersonal communication skills
• A member of both Fire and Law Task teams in which county wide agency issues are discussed, troubleshot, and solved
• Working effectively with a team of people to achieve common immediate and global goals

Bachelor Of Sciences, Psychology

Activities and Societies: Occupational Therapy internship / January 2008 - December 2008 at Pacific Coast Manor Rehabilitation Facility in.

Education record

Activities and Societies: Model United Nations award recipient, ASB treasurer