Stephanie Lagrange Email & Phone Number

Tempe, Arizona, United States

• Single-threaded leader launching our Internal Transfer System to Level 1 population for 2 lines of business in our organization including developing documents, building complete end to end processes, creating and executing all training material• Currently building transfer solutions for 3 retail businesses within the organization• Stakeholder Management across multiple projects with 5-9 different teams• Mapped and designed tech layout to support unique business • Launched expansion of scheduling system for organization to our Full-time population, including being main support in partnership with Legal, Disability and Leave Services, and employee impact.• Currently finishing BRIT Journey to become an Amazon Bar Raiser• Promoted from L5 Program Manager to L6 Senior Program Manager

Phoenix, Arizona, United States

Tempe, Arizona, United States

• Co-Launched new Search and Rescue ACCS Team• Acting Site Lead responsible for every area of the program• Partnered with the ACCS Quality Manager to build the Quality Program for the Search and Rescue Team• Partnered with the ACCS Learning Team to revamp the entire training program• Spearheaded recruitment and hiring for the Search and Rescue Team• Process Improvement Implementations as a result of: o Identifying process and tech gaps o Data collection and analysis o Proposal and collaboration with senior level leadership, including Director • Created business operating hours and team schedule based on data analysis • Managed both Inbound and Outbound Campaigns • Lead data analysis to propose next steps for execution to make the biggest impact to our customers• Lead and developed a team of up to 30 associates including personal and professional goals• Lead nationwide campaigns to prepare for peak staffing needs impacting all Fulfillment Centers located in North America• Manage Outbound Campaign initiatives utilizing data loader and macros to execute and evaluate success • Collaborated with venders, IT, and Content teams to ensure the right resources were available to launch this team• Promoted 2 L3 associates to L4 in 2022• Created Operational Playbook to include all standards, policies, and procedures for the Search and Rescue Team

Thornton, Colorado, United States

• Oversaw a team of 30-60 employees• Coach and guide my team to deliver top of the line results• Deep dive quality issues within the process and create solutions to address• Created all standard work processes, as a result increased performance of the site by 5.1%• Owned and executed accommodations project that more than doubled the number of accommodations able to have on-site. • Project Management • Performance managed when necessary for productivity, quality, and behavioral misses on the individual level• Received recognition for top Safety Leadership scores in September 2020 and May of 2021. Also, produced top level Leadership scores at 4.6 April 2021 and May 2021.• Successfully developed new supervisor to be a top a top supervisor in Outbound within 6 months.• Successfully lead shift to be consistently the best in non-productive time,14.9%. Within 10 weeks, saved 3% total non-productive hours.

Fort Collins, Colorado Area

• Management of all onboarding documentation• Ensure that we are in compliance with OSHA, State, and Federal Guidelines • Create a financially viable office by leading doctors and team members to the same goal in the care that we do for our patients • Analyze Profit and Loss Statements and adjust the business accordingly• Oversee a team of 15 people including an Assistant Manager • Train, Develop, and Mentor my direct team while also assisting the region • Create Patients for Life through the day to day operations of the office • Create monthly goals based on the current performance of the office • Performance Manage the Team in a way that creates space for the growth of the individual and ensure proper documentation throughout the process • Responsible for ensuring accurate ordering of supplies is taking place • Create a culture where there is alignment in the leadership both within the office and outside of the office

Fort Collins, Colorado

• Lead, organize, and develop a team of three supervisors and a total of 60-75 Team Members• Create weekly schedules for several departments that meets the payroll allocated• Create new processes that are dependent on sales performance• Oversee customer service through the development of supervisors• Ensure compliance with State and Federal regulations over all departments• Performance Management for all supervisors and Team Members• Strong problem solving, decision making, financial analysis, and organizational skills

• Lead, organize, and develop a team of 16 employees• Create new systems that lead to direct sales results• Appropriate allocation of resources amongst duties • Customer Service with both the employees and external customers• Operation Skills that allow the store to be continuously successful • Ensure that the store is in compliance with merchandising standards

Loveland, Co

• Lead a team of 12 employees in meeting/exceeding sales goals• Assist and coordinate training for new team members• Daily mentoring of team members on their performance• Appropriate allocation of resources amongst duties • Development of weekly work schedules• Customer Service, including conflict resolution, credit issues and follow up• Excellent Operational Skills that allow the business to be successful• Follows Visual Standards while accepting input from the District Manager

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Arts - Ba, Communication And Media Studies