Stephanie Laguna Email and Phone Number
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Known for enabling sizeable revenue expansion by $700 Million dollars, I have demonstrated an exceptional ability to define long-term vision and strategy that accelerates growth and market expansion. Recognized for my skill in implementing strategies that achieve key objectives, I propel the organization to incubate, launch, and scale new products and channels in dynamic and uncertain environments. The teams I build are focused and collaborative, and they are motivated to advance strategic priorities. I continually implement fresh ideas and novel solutions that enhance customer experience, surpass the competition, and establish a leading position in the marketplace.Defining Vision ✬ Product Strategy & Design ✬ People Development ✬ Market Expansion ✬ Strategic Planning ✬ Go-To-Market Execution ✬ Employee Engagement ✬ Competitive Analysis ✬ Business Transformation ✬ Healthcare Expertise🔸 Strategic & Empowering Leader 🔸 Large-Scale Initiatives 🔸 Top & Bottom-Line Impact "Putting the customer at the forefront of everything we do is the surest path to success."Core Strengths: Champions change & innovation ✬ Creates growth in uncertain & turbulent environments ✬ Results-oriented ✬ Mentors strong leaders ✬ Effective influencer & relationship builder ✬ Translates insights into strategies ✬ Leads inclusively ✬ Maintains grace under pressure ✬ Well-honed communicator ✬ Empathetic listener ✬ Analytical & data informed with a bias for action ✬ Connects the dots across silos ✬ Intellectually curious ✬ Builds momentum-driven consensus ✬ Entrepreneurial execution.
Kaiser Permanente
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Executive Director, Product & Market StrategyKaiser Permanente May 2017 - PresentOakland, California, Us🔸 Oversee annual budget of up to $6.6M while leading team of up to 28 FTEs.➤ Spearheaded fastest product launch in the region’s history, slashing time to market by 50% and achieving nearly 80% of 5-year member growth target in under 2.5 years.➤ Initiated new virtual care plan, Virtual Forward, which shaped enterprise-wide launch.➤ Secured $1.9M to implement a new third-party dental plan administrator accounting for $24M annual contract spend.➤ Directed the analysis and implementation needed to realize the savings of $2.2M in administrative fees.➤ Launched Well by Kaiser Permanente™, a pilot adult primary care site that received 4+ stars on 96% of Google reviews and powered a 2-point market share rise in year 1.➤ Guided small business segment pricing strategy resulting in 13-point margin improvement in 3 years while maintaining market share.➤ Launched 8 health insurance products in 3-year period, catalyzing ~$134M in annual revenue.➤ Drove urgent care service expansion to five new locations to propel anticipated 15K member growth over 3 years.➤ Influenced capital allocation to open 10 medical centers over a 6-year period, serving nearly 200K members.➤ Led in employee satisfaction by exceeding regional employee engagement index by 7 points in 2023.➤ Captured $8.2M in savings in 3 years.
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Executive Director, Market Strategy, Research, & AnalysisKaiser Permanente Jan 2015 - Apr 2017Oakland, California, Us🔸 Expanded accountabilities and built out team up to 18 FTEs.➤ Catapulted consumer segment revenue by ~$390M in 6 years, maximizing market share by 20 points.➤ Deployed new pricing tactics contributing to 47% YoY increase in large employer sales, exceeding YE target by 9%.➤ Targeted risk mitigation opportunity, inaugurating low-cost portfolio options.➤ Transformed market research and customer insights organizational structure and operating model.
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Director, Market Strategy & AnalysisKaiser Permanente Sep 2012 - Dec 2014Oakland, California, Us🔸 Defined vision and built the Market Strategy & Analysis department up to 8 FTEs.➤ Led development and go-to-market strategy for ~185 new Affordable Care Act compliant product options, navigating highly complex, uncertain, and evolving environment and launching on time.➤ Contributed to refreshed geographic market vision and growth strategy, resulting in 47K member growth and a 2-point market share gain in 3 years.➤ Realized a 1,561% YoY consumer segment sales escalation, accounting for ~$118M. ➤ Generated a 339% YoY increase in Small Business sales generating ~$17M.
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Senior Manager, Product ManagementKaiser Permanente Dec 2007 - Aug 2012Oakland, California, Us🔸 Forged product management function from the ground up and oversaw a team of 4 FTEs.➤ Delivered product enhancements that contributed to 3-point YoY margin improvement.➤ Accelerated time to market by 4-7 months, resulting in a 74% upturn in YoY large employer sales & ~$9M YoY revenue growth.➤ Drove a small business repositioning effort with ~$5M investment across 3 markets, transforming net loss into 2% net growth in only 1 quarter.➤ Realized significant improvement in member satisfaction and intent to renew, contributing to 85% product line membership growth and ~$56M revenue in 24 months.➤ Leading regional implementation of multi-year, enterprise-wide product training initiative, drove a 224% increase in course completions and 34-point enhancement in product knowledge.
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Manager, Product Strategy And PlanningKaiser Permanente Nov 2006 - Nov 2007Oakland, California, Us🔸 Instituted annual product planning process.➤ Created three-year strategy and priorities roadmap and product line plans to improve product performance.➤ Repositioned the Small Business product portfolio through pricing actions and new product options.
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Senior Strategic Market Planning ConsultantKaiser Permanente Apr 2004 - Oct 2006Oakland, California, Us🔸 Managed annual strategic market planning process for ten market segments and two geographic regions.➤ Developed new market pricing strategy for existing Mid-size employer customers.➤ Hired, trained, and managed team of two Senior Analysts.
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Venture ManagerKaiser Permanente Jun 2002 - Apr 2004Oakland, California, Us🔸 Led annual laser vision correction service line planning by defining growth strategies and forecasting volume, revenue, and net income.➤ Turned around performance from negative to positive margin with over 200% net income growth.➤ Launched and managed two new service line offerings, increasing revenue by 43% in one year.➤ Increased leads, improved awareness, and revitalized the primary sales channel.
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Senior Marketing ManagerMission Critical 24/7 2001 - 2002🔸 Developed and initiated implementation of marketing plan for bootstrapped remote database administration startup. ➤ Defined service offering and target market segments, competitive positioning and messaging, and price, channel, and promotion tactics.➤ Trained sales team, leading to the acquisition of 4 customers within 2 months.➤ Increased awareness by nearly 500% in one quarter by creating and launching a direct mail campaign and search engine optimization plan.
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Market Development AnalystBrigade Corporation 2000 - 2000Chicago, Illinois , Us🔸 MBA Internship➤ Recommended market expansion strategy for global outsource provider of Internet customer service that raised $60M across four rounds of financing and was acquired in 2001. -
Senior ManagerAmerican Electronics Association (Aea) 1997 - 1999Arlington, Va, Us🔸 Technology policy lobbyist for this high-technology industry trade association's 3,000 member companies.➤ Led coalition that motivated enactment of the Government Paperwork Elimination Act (S. 2107), authorizing the use of electronic signatures for government forms and government-related online payments, setting the stage to establish a legal framework for the electronic marketplace. -
Legislative AideOffice Of U.S. Senator Arlen Specter 1996 - 1997
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Program AssistantIbm Governmental Programs 1994 - 1995Armonk, New York, Ny, Us
Stephanie Laguna Skills
Stephanie Laguna Education Details
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University Of Michigan - Stephen M. Ross School Of BusinessMarketing And Corporate Strategy -
Duke UniversityPolitical Science
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Harvard Business School Executive EducationKaiser Permanente Executive Leadership Program
Frequently Asked Questions about Stephanie Laguna
What company does Stephanie Laguna work for?
Stephanie Laguna works for Kaiser Permanente
What is Stephanie Laguna's role at the current company?
Stephanie Laguna's current role is Health & Wellness Growth Leader & Start-Up Advisor ⭐️ Products and Strategy for Smarter Care with a Healthy Bottom-Line Impact.
What is Stephanie Laguna's email address?
Stephanie Laguna's email address is ss****@****ail.com
What is Stephanie Laguna's direct phone number?
Stephanie Laguna's direct phone number is +140436*****
What schools did Stephanie Laguna attend?
Stephanie Laguna attended University Of Michigan - Stephen M. Ross School Of Business, Duke University, Harvard Business School Executive Education.
What are some of Stephanie Laguna's interests?
Stephanie Laguna has interest in Children, Arts And Culture, Education, Health.
What skills is Stephanie Laguna known for?
Stephanie Laguna has skills like Product Management, Strategy, Marketing Strategy, Business Development, Business Strategy, Management, Strategic Planning, Leadership, Healthcare, Competitive Analysis, Cross Functional Team Leadership, Product Marketing.
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