Stephanie Somerville Email & Phone Number

Calgary, Alberta, Canada

Calgary, Canada Area

• Advanced product marketing and GTM activities to meet gross add target of 3.2k (167% growth YoY)
• Led weekly results and performance forum for 49 attendees including 9 directors and 2 VPs
• Migrated and retained +100k customers from 6 acquired security companies with a 0.85% churn rate
• Planned and implemented National pricing and bundling strategies for small business customers
• Awarded 2019 Peak Performer – Outstanding Individual Performance
• Awarded 2019 CHLOE Award… Show more

Calgary, Canada Area

• Doubled EPP home services sales in Q3 and Q4 during the first 6 months of program start
• Managed program across multiple stakeholders throughout 4 business units
• Built monthly marketing campaigns and sales team support materials
• Supported 10 call centre agents with program framework, value chain and case management

Calgary, Canada Area

• Managed loyalty and retention strategy and programs for 700 employees across five operational units
• Initiated reactive re-contracting strategy and grew program by 25% in six months
• Led seven home phone cord cutting campaigns decreasing churn by an average of 25bps
• Created retention toolkit to save over 50% of at risk customers and products
• Introduced Movers strategy and offers in two customer channels
• Co-lead Home Solutions Engagement increasing employee engagement by… Show more

Calgary, Alberta

• Assisted Procurement Specialists in circulating 800 contracts from request to completion
• Reduced contract cycle time by 5% through eliminating process redundancies
• Executed corporate initiatives saving the SCM team $60 million dollars
• Insured 100% vendor compliance including workers compensation and insurance
• Investigated and resolved problematic contract commitments, invoices and purchase orders
• Communicated with legal, HES, and accounts payable on behalf of vendors

Calgary, AB

• Recommended and implemented marketing intelligence resulting in 13% sales growth
• Provided market intelligence, insights and strategy for 10 categories
• Team lead for the Customer Relationship Management (CRM)/loyalty program
• Increased loyalty program membership by 430% in less than 1 year
• Managed 6 vendor selection processes including RFP, negotiation and award
• Initiated 20 consumer studies using sample sizes exceeding 500,000 participants

Toronto, Canada Area

• Tested, improved, and supported the implementation of international CRM software
• Co-authored administrator-user and base-user manuals
• Developed training programs and procedure for software deployment across Canada
• Trained over 300 users on software including leadership, back office and sales employees

Calgary, Canada Area

• Assisted with the territory management for 60 sales representatives
• Maintained customer data base for all Western Canadian retail customers
• Trained new and existing sales representatives and team managers with in-field technology and reporting tools
• Organized and communicated category information and marketing strategy

Calgary, Canada Area

• Managed 47 customers with the objective to identify and develop new business opportunities throughout product and category segments
• Utilized fact-based selling tools and market information to secure new product distribution and Nestle in-store presence
• Developed and executed strategic sales and distribution plans, while monitoring competitor activities; resulted in exceeded volume and profit targets within assigned sales territory

Calgary, Canada Area

• Executed corporate promotions and customer-specific marketing programs to retail
• Provided feedback on performance of shelving/merchandising programs and recommended corrective actions for various product portfolios
• Optimized in-store environments by initiating display and promotional opportunities

Calgary, Canada Area

• Co-Authored and conducted experimental research in polyethylene rotational molding
• Data entry and analysis using DSC, IR and simulation software

• Conducted research for process optimization in polyethylene rotational molded parts
• Operated rotational molder and various physical lab testing equipment

Bachelor Of Commerce - Bcom, Marketing & Finance

Science, Chemical Engineering