Stephanie Somerville Email & Phone Number

Calgary, Alberta, Canada

Calgary, Canada Area

• Advanced product marketing and GTM activities to meet gross add target of 3.2k (167% growth YoY)• Led weekly results and performance forum for 49 attendees including 9 directors and 2 VPs• Migrated and retained +100k customers from 6 acquired security companies with a 0.85% churn rate• Planned and implemented National pricing and bundling strategies for small business customers• Awarded 2019 Peak Performer – Outstanding Individual Performance• Awarded 2019 CHLOE Award… Show more • Advanced product marketing and GTM activities to meet gross add target of 3.2k (167% growth YoY)• Led weekly results and performance forum for 49 attendees including 9 directors and 2 VPs• Migrated and retained +100k customers from 6 acquired security companies with a 0.85% churn rate• Planned and implemented National pricing and bundling strategies for small business customers• Awarded 2019 Peak Performer – Outstanding Individual Performance• Awarded 2019 CHLOE Award recipient for Community Champion Show less

Calgary, Canada Area

• Doubled EPP home services sales in Q3 and Q4 during the first 6 months of program start• Managed program across multiple stakeholders throughout 4 business units• Built monthly marketing campaigns and sales team support materials• Supported 10 call centre agents with program framework, value chain and case management

Calgary, Canada Area

• Managed loyalty and retention strategy and programs for 700 employees across five operational units• Initiated reactive re-contracting strategy and grew program by 25% in six months• Led seven home phone cord cutting campaigns decreasing churn by an average of 25bps• Created retention toolkit to save over 50% of at risk customers and products• Introduced Movers strategy and offers in two customer channels• Co-lead Home Solutions Engagement increasing employee engagement by… Show more • Managed loyalty and retention strategy and programs for 700 employees across five operational units• Initiated reactive re-contracting strategy and grew program by 25% in six months• Led seven home phone cord cutting campaigns decreasing churn by an average of 25bps• Created retention toolkit to save over 50% of at risk customers and products• Introduced Movers strategy and offers in two customer channels• Co-lead Home Solutions Engagement increasing employee engagement by 10 percentage points in less than six months Show less

Calgary, Alberta

• Assisted Procurement Specialists in circulating 800 contracts from request to completion• Reduced contract cycle time by 5% through eliminating process redundancies• Executed corporate initiatives saving the SCM team $60 million dollars• Insured 100% vendor compliance including workers compensation and insurance• Investigated and resolved problematic contract commitments, invoices and purchase orders• Communicated with legal, HES, and accounts payable on behalf of vendors

Calgary, Ab

• Recommended and implemented marketing intelligence resulting in 13% sales growth• Provided market intelligence, insights and strategy for 10 categories• Team lead for the Customer Relationship Management (CRM)/loyalty program• Increased loyalty program membership by 430% in less than 1 year• Managed 6 vendor selection processes including RFP, negotiation and award• Initiated 20 consumer studies using sample sizes exceeding 500,000 participants• Conducted marketing… Show more • Recommended and implemented marketing intelligence resulting in 13% sales growth• Provided market intelligence, insights and strategy for 10 categories• Team lead for the Customer Relationship Management (CRM)/loyalty program• Increased loyalty program membership by 430% in less than 1 year• Managed 6 vendor selection processes including RFP, negotiation and award• Initiated 20 consumer studies using sample sizes exceeding 500,000 participants• Conducted marketing research including segmentation, surveys, focus groups and usability• Collaborated with Google and Facebook Analytics to increase digital engagement by 50%• Created and maintained executive scorecard accountable for 50 objectives and key results• Assisted with planning and execution of integrated marketing campaign strategy Show less

Toronto, Canada Area

• Tested, improved, and supported the implementation of international CRM software• Co-authored administrator-user and base-user manuals• Developed training programs and procedure for software deployment across Canada• Trained over 300 users on software including leadership, back office and sales employees

Calgary, Canada Area

• Assisted with the territory management for 60 sales representatives• Maintained customer data base for all Western Canadian retail customers• Trained new and existing sales representatives and team managers with in-field technology and reporting tools• Organized and communicated category information and marketing strategy

Calgary, Canada Area

• Managed 47 customers with the objective to identify and develop new business opportunities throughout product and category segments• Utilized fact-based selling tools and market information to secure new product distribution and Nestle in-store presence• Developed and executed strategic sales and distribution plans, while monitoring competitor activities; resulted in exceeded volume and profit targets within assigned sales territory

Calgary, Canada Area

• Executed corporate promotions and customer-specific marketing programs to retail • Provided feedback on performance of shelving/merchandising programs and recommended corrective actions for various product portfolios• Optimized in-store environments by initiating display and promotional opportunities

Calgary, Canada Area

• Co-Authored and conducted experimental research in polyethylene rotational molding• Data entry and analysis using DSC, IR and simulation software

• Conducted research for process optimization in polyethylene rotational molded parts• Operated rotational molder and various physical lab testing equipment

Bachelor Of Commerce - Bcom, Marketing & Finance

Science, Chemical Engineering