Stephanie Archibald Email & Phone Number

Chicago, Il, Us

Greater Houston

-Ensure positive client experiences through high quality service and communication -Respond to shared inbox inquiries from clients and internal partners within expected time frames, providing regular updates to the client through resolution -Review and work all open cases for clients -Run and work full and quick audit reports to ensure all member records are accurate and transactions have been processed correctly, resulting in accurate coverage -Manage client deliverables, track progress and complete assigned work through company planning tools -Maintain accountability for inbound and outbound files. -Maintain carrier and client SFTP setup and completion of updates as needed-Daily review of incoming data files, and carrier discrepancy reporting -Execution of client specific process and procedure -Complete risk mitigation reporting to include audits, team activity and case manager reports -Communicate daily to alert team of issues or red flags with client data or files, reviewing warnings, errors and file failures during daily stand-up and identifying team members responsible for resolution -Working with Carriers on ongoing file updates and requests -Function as the primary point of communication for our Carrier partners -Communicate updates to Client Services and technical partners as required -Identify root cause of any systemic issue

2850 S. Michigan Chicago, Illinois

-Conduct new hire orientations, trainings, and onboarding,-Process payroll for 400+ exempt and non exempt employees across multiple states utilizing ADP Workforce Now.-Assist in managing employee benefits including health insurance, 401k, life insurance,and disability insurance.-Perform screenings, applicant assessments and presenting of candidates to hiring managers to finalize recruitment process and assist in hiring decision.-Maintain personnel files and records-Process employee terminations, FMLA leaves, and salary changes stemming from merit increases, promotions, bonuses and pay adjustments.

Chicago, Illinois, United States

· Facilitate, develop and contribute to effective relationships with suppliers and vendors to ensure customer satisfaction.· Source and provide onboarding to over 100+ vendors and their team members to perform required services · Manage the daily scheduling and completion of all services for over 100+ vendors assigned by customers to avoid escalations · Identify, research, and resolve customer service issues using the company’s web-based systems and databases• Provide market intelligence feedback to maximize customer satisfaction and to ensure strategies and policies are in place to attract and retain customers• Remain on the queue and address all requests• Provide management with recommendations to changes in procedures, as needed• Provide creative solutions to meet client needs and maximize value

251 N. Randall Rd. Batavia Illinois

•Supervise and delegate task to 20 -30 employees daily•Merchandise department presentation to meet monthly standards and drive sales•Drive customer service to meet daily credit, sales and customer service score goals.•Handle customer service disputes and inquiries •Opening and closing store procedures•Support vendors in product movements, call backs, or new sets•Monitor, develop and cross train employees

United States

•Assisted in organizing store merchandise•Assisted in rebranding and rezoning of intimates section in store and boosted revenue in intimates area•Shadowed and assisted store manager in managing 20-30 employees•Handled customer service inquiries•Assisted in store budgeting and finance inquiries