Stephanie Etherington-Bell Email & Phone Number

United Kingdom

Fenchurch Street, England, Gb

Fenchurch Street, England, Gb

Sydney, New South Wales, Au

Sydney, New South Wales, Au

Schaumburg, Il, Us

• Responsible for leading all sales and post sales customer management• Providing direction for Australian marketing efforts and go to market strategies• Implementation of partnership programme as a referral mechanism to drive inboundengagement• Go to market responsibility for new flagship domestic product including pilot customerlaunch.

Schaumburg, Il, Us

Focussed on delivering customer solutions for complex supply chain challenges• Go to market responsibility for customer facing returns portal and continued productinnovation working closely with offshore development teams - $1million ARR in year one.• Managed a $35million portfolio of eCommerce clients shipping globally• Introduction of several business processes to organisation including formal CRM system, aprofessional services PMO system and tooling and JIRA / Agile methodology.

London, Gb

Reporting into the Chief Product and Marketing Officer, responsible for driving MetaPack’s globaldevelopment roadmap enabling customers to increase their e-commerce proposition whilst optimising theiroperating costs.Overall responsibility for product development over four geographies using a combination of in houseand outsourced development teams.Working closely with Account Management, Business Development, Marketing and ProductManagement teams to ensure carrier, customer and business needs are understood and met.

London, Gb

Significant increase in the speed of product delivery on the biggest MetaPack carrier platformthrough focussed and iterative improvement initiatives covering people, process, tools andtechnology.Software strategy: proposed method of software delivery and proposed development, including designworkshops, new development tools and automated test strategies.Design and implementation of carrier capability matrix; an in house product designed for salesenablement.

London, Gb

Globally aligning support functions across locations following acquisitions in Europe and USA tocreate a single support experience for all customers.Introduction of NPS and evolution of existing feedback measures to include post go live feedback.Major Incident Manager procedures developed and adopted.

London, Gb

Led and developed a highly talented and ambitious team growing the function from two supportmembers to a multi tiered team of engineers, system analysts and first line triage analysts.Development of customer satisfaction metrics and methodology to track customer feedback.Introduction of ITIL framework to ensure IT support delivered in a consistent manner.Worked closely with key customers to understand their future roadmaps and understand their wantsand needs.

Bonn, Germany, De

Direct management of all customer facing staff with responsibility for £40 million worth of business.Providing support to key customers during transition to one operating site in June 2011.Briefing, coordinating and implementing mailings and managing project teams to ensure joined-up activity. Co-ordinated the merger of two customer service departments during site relocation in June 2011.

Bonn, Germany, De

Involvement with product launch of 'B2C Parcel' including set up of an in house customer service call centre for Amazon second line customer support queries.Managed resourcing needs; organised staffing logistics and forecasted workforce requirements.Provided training, orientation and strategic support skills to the team, using a variety of techniques and coaching styles.