Stephanie Etherington-Bell Email and Phone Number
Stephanie Etherington-Bell work email
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Stephanie Etherington-Bell personal email
Passionate and customer obsessed leader across the eCommerce and Logistics technologyspace with 15 years experience in leading customer and product functions.High commercial focus coupled with strategic leadership and a proven track record ofdelivering significant customer and organisational results in high growth environments.Spearheading innovative product solutions and go to market activities across eCommerce and Logisticsleading to significant growth and operational efficiencies.
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Product Director - ReturnsBlue YonderUnited Kingdom
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Product DirectorDoddle - Part Of Blue Yonder Jan 2024 - PresentFenchurch Street, England, Gb -
Product LeadDoddle - Part Of Blue Yonder Sep 2023 - Jan 2024Fenchurch Street, England, Gb
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Director Of Customer ExperienceShippit May 2022 - Jul 2023Sydney, New South Wales, Au -
Head Of Customer ExperienceShippit Oct 2020 - Oct 2022Sydney, New South Wales, Au
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Chief Customer Officer - Seko Omni Channel Logistics DivisionSeko Logistics Dec 2019 - Oct 2020Schaumburg, Il, Us• Responsible for leading all sales and post sales customer management• Providing direction for Australian marketing efforts and go to market strategies• Implementation of partnership programme as a referral mechanism to drive inboundengagement• Go to market responsibility for new flagship domestic product including pilot customerlaunch. -
Client Solutions Group - General ManagerSeko Logistics Feb 2017 - Dec 2019Schaumburg, Il, UsFocussed on delivering customer solutions for complex supply chain challenges• Go to market responsibility for customer facing returns portal and continued productinnovation working closely with offshore development teams - $1million ARR in year one.• Managed a $35million portfolio of eCommerce clients shipping globally• Introduction of several business processes to organisation including formal CRM system, aprofessional services PMO system and tooling and JIRA / Agile methodology.
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Head Of Product - Carrier DeliveryMetapack Group Oct 2016 - Feb 2017London, GbReporting into the Chief Product and Marketing Officer, responsible for driving MetaPack’s globaldevelopment roadmap enabling customers to increase their e-commerce proposition whilst optimising theiroperating costs.Overall responsibility for product development over four geographies using a combination of in houseand outsourced development teams.Working closely with Account Management, Business Development, Marketing and ProductManagement teams to ensure carrier, customer and business needs are understood and met. -
Carrier Product ManagerMetapack Group Oct 2015 - Sep 2016London, GbSignificant increase in the speed of product delivery on the biggest MetaPack carrier platformthrough focussed and iterative improvement initiatives covering people, process, tools andtechnology.Software strategy: proposed method of software delivery and proposed development, including designworkshops, new development tools and automated test strategies.Design and implementation of carrier capability matrix; an in house product designed for salesenablement.
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Head Of Technical Customer SupportMetapack Group Jun 2014 - Sep 2015London, GbGlobally aligning support functions across locations following acquisitions in Europe and USA tocreate a single support experience for all customers.Introduction of NPS and evolution of existing feedback measures to include post go live feedback.Major Incident Manager procedures developed and adopted.
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Senior Customer Support ManagerMetapack Group Jun 2012 - Jun 2014London, GbLed and developed a highly talented and ambitious team growing the function from two supportmembers to a multi tiered team of engineers, system analysts and first line triage analysts.Development of customer satisfaction metrics and methodology to track customer feedback.Introduction of ITIL framework to ensure IT support delivered in a consistent manner.Worked closely with key customers to understand their future roadmaps and understand their wantsand needs.
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Head Of Customer SupportDhl Ecommerce Apr 2011 - Jun 2012Bonn, Germany, DeDirect management of all customer facing staff with responsibility for £40 million worth of business.Providing support to key customers during transition to one operating site in June 2011.Briefing, coordinating and implementing mailings and managing project teams to ensure joined-up activity. Co-ordinated the merger of two customer service departments during site relocation in June 2011. -
Customer Support ManagerDhl Ecommerce Apr 2009 - Apr 2011Bonn, Germany, DeInvolvement with product launch of 'B2C Parcel' including set up of an in house customer service call centre for Amazon second line customer support queries.Managed resourcing needs; organised staffing logistics and forecasted workforce requirements.Provided training, orientation and strategic support skills to the team, using a variety of techniques and coaching styles.
Stephanie Etherington-Bell Skills
Stephanie Etherington-Bell Education Details
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The Open UniversityEnglish Literature
Frequently Asked Questions about Stephanie Etherington-Bell
What company does Stephanie Etherington-Bell work for?
Stephanie Etherington-Bell works for Blue Yonder
What is Stephanie Etherington-Bell's role at the current company?
Stephanie Etherington-Bell's current role is Product Director - Returns.
What is Stephanie Etherington-Bell's email address?
Stephanie Etherington-Bell's email address is st****@****ack.com
What schools did Stephanie Etherington-Bell attend?
Stephanie Etherington-Bell attended The Open University.
What skills is Stephanie Etherington-Bell known for?
Stephanie Etherington-Bell has skills like Management, Operations Management, Process Improvement, Logistics, Crm, Change Management, Customer Satisfaction, Project Management, Customer Service, Project Planning, Strategy, Six Sigma.
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