Stephanie Luck Email & Phone Number

Charlotte, Nc, Us

Charlotte, North Carolina, United States

As the Program Lead within Security Management I am responsible for leading and at times managing the end to end projects as they relate to retail front of house solutions requiring remediation due to security and card brand compliance, including Point of Sale, Kiosk, Payment Devices, and Networks at our client locations across the U.S and Canada. Additionally I will help coordinate the reporting and gathering of supporting materials governed by the Compass Key IT Controls for front-of-house technology.Additional Responsibilities:* Budgeting, planning and leading a team of project managers, coordinators and administrators to execute security remediation projects* Leading meetings with internal resources, external vendors, business operations, and our client representatives to define and execute solutions* Managing Compass deliverables on Key IT Controls, including partner inventory, security patching, incident reports, and evidence of compliance* Adapting tools and processes to accommodate changes and improve accuracy and efficiencies

Charlotte, Nc

As an Enterprise Project Manager I manage the complete life cycle of FSS project initiatives and drive both small and large scale projects from start to finish. I leverage a varying mix of both strategic and tactical activities that are balanced to achieve the desired results by the company. Additional responsibilities include:• Executing against project scope, goals and deliverables as defined in collaboration with business owners, field operations, stakeholders and sponsors• Develop project plans and execute within agreed timelines, coordinating activities across various teams• Follow standard project management methodologies• Prioritize, organize, assign responsibilities and allocate resources to achieve the best results• Ensures strategies are in line with both STG and Compass Group goals• Provide leadership and support for team regarding strategies objectives and overall priorities• Develop and coach team members. Provide performance feedback, development and opportunities• Maintain integrity and confidentiality of information• Ensure objectives and deliverables are managed in accordance with company policy and align with departmental budgets

As an Engagement Analyst my focus is Customer, Client, & Associate surveys that gauge loyalty, satisfaction and engagement. We research how associate engagement effects customer and client loyalty, satisfaction, and retention in addition to fiscal correlations.

Charlotte, North Carolina Area

Since 2002, L.E.A.P. (Learning Enrichment and Achievement Programs) has provided summer enrichment opportunities for urban students that have gone on to become high achievers in high school and many are now enrolled in college.Last year, donations helped sponsor deserving students, purchase new books for our business library collection, fund field trips, purchased meals, supported financial literacy programs and provided soft recreational activities. In-kind donations and service projects renovated camp site classrooms, and networked computers. Without the generosity and support of persons like you, none of this would be possible.

* Responsibilities from prior roles carry over into this position as well as the addition of other responsibilities including the following: leading a group to review cost of turnover for the HRVP of the U.S.; revamping the exit interview reporting process; redesigning the corporate hierarchy to allow for implementation of the MSS program. The MSS application was awarded the PRISIM Best Practice Award in Technology by The American Payroll Association in 2008. Designed new and improved process for ad hoc reporting and requests for HRIS department. Revamped period end reporting process and reduced the number of days to process. Worked closely with the CDO, Vince Berkeley, to improve quarterly Diversity Workplans to be more effective for the Diversity team.

* Responsibilities from prior roles carry over into this position as well as the addition of other responsibilities including the following: Training and managing HRIS Specialists; creating support documentation for multiple sites and applications; managing Real Opportunities site and related customers (both internal and external); involvement in company surveys; leading the 2008 Kovacs' Be-A-star team (with a win for Star 2).

* Responsibilities from prior roles carry over into this position as well as the addition of other responsibilities including the following: Created and maintained documentation related to application; coordinated Network ID, e-mail address, and portal role set up with the AD and Basis teams; created and implemented surveys for MSS application users.

* Responsible for the collection of org data from the field and building the org structure to support MSS application. Tested reports prior to piloting the application. Provided support for MSS application. Responsible for scheduled monthly reports and ad hoc reports.

* Responsible for the collection of information from the field for the building of the organizational structure. Responsible for scheduled monthly reports and report requests.

Master In Science, Psychology

Courses included: Research Methods Tests and Measurements Psychology of Learning Psychology of Leadership

Bachelor Of Arts; Bachelor Of Arts, Sociology & Psychology; Minor In Women'S Studies