Stephanie Daniel Email & Phone Number

Remote

• Monitored the repair/service plan experience and claim logistics for customers in multiple lines of business by performing research and making process decisions on a variety of open repair/service events.
• Used active listening skills to quickly identify customer issues to effectively troubleshoot resolutions using the provided tools, resources, and proper company procedures.
• Independently developed Standard Operating Procedures during process changes to minimize issues.
• Multi-tasked by navigating multiple software programs, windows applications, and web-based search engines to solve customer issues.
• Utilized expert ability in conflict management to lead and resolve customer issues.
• Assisted in training other Service Experts and various co-workers. In the absence of the supervisor/team lead, assumed the leadership role as main Point of Contact for all customer issues.

Crestview, Florida

Service Desk

Crestview, Florida, United States

• Assisted customers with their DirecTV equipment, service plans, billing and other services as required.
• First point of contact for customers with any technical troubleshooting, subscription and/or billing issues; assisted all calls with an emphasis on courtesy & can-do attitude.
• Reviewed valid/invalid charges for services, take payments and assist with payment arrangements.
• Communicated with customers via phone and/or email to help resolves technical issues.
• Processed new orders as required.
• Trained new representatives on policies, procedures and software use.

30 Day Delinquent Account Representative

Bachelor Of Science (B.S.), Animal Health

Activities and Societies: Alpha Zeta -Agricultural Honor Society Alpha Delta Pi -social Bachelor of Science in Agriculture with an area of.

Undergraduate, Dental Hygiene/Hygienist