Stephanie Daniel Email & Phone Number

Remote

Monitored the repair/service plan experience and claim logistics for customers in multiple lines of business by performing research and making process decisions on a variety of open repair/service events.• Used active listening skills to quickly identify customer issues to effectively troubleshoot resolutions using the provided tools, resources, and proper company procedures. • Independently developed Standard Operating Procedures during process changes to minimize issues.• Multi-tasked by navigating multiple software programs, windows applications, and web-based search engines to solve customer issues.• Utilized expert ability in conflict management to lead and resolve customer issues.• Assisted in training other Service Experts and various co-workers. In the absence of the supervisor/team lead, assumed the leadership role as main Point of Contact for all customer issues.

Crestview, Florida

Service Desk

Crestview, Florida, United States

Assisted customers with their DirecTV equipment, service plans, billing and other services as required.• First point of contact for customers with any technical troubleshooting, subscription and/or billing issues; assisted all calls with an emphasis on courtesy & can-do attitude.• Reviewed valid/invalid charges for services, take payments and assist with payment arrangements.• Communicated with customers via phone and/or email to help resolves technical issues.• Processed new orders as required.• Trained new representatives on policies, procedures and software use.

30 Day Delinquent Account Representative

Bachelor Of Science (B.S.), Animal Health

Activities and Societies: Alpha Zeta -Agricultural Honor Society Alpha Delta Pi -social Bachelor of Science in Agriculture with an area.

Undergraduate, Dental Hygiene/Hygienist