Stephanie Devoe Email & Phone Number

Ripon, CA, US

• Able to resolve complex problems while maintaining a good relationship with the customers.
• Reviewed processes and procedures for new suggestions for optimal results.
• Managed and negotiated medium to complex bodily injury settlements valued up to $100,000.00 with first and third parties, and attorneys. Communicates, and negotiates with plaintiff attorney(s) regarding.
• Spearheaded the investigation of liability exposure of Auto Commercial Lines multi-state claims of a minor to severe nature.
• Kept insureds, account contacts, and underwriting appraised of the status of the claim via phone or by email.

Brea, California, US

• Able to articulate policies and procedures to the customer for the betterment for the company and the customer.
• Created a process dealing with soft tissue injuries caused by minor to severe auto impacts. Reviewed and approved all soft tissue injury evaluations.
• Used problem solving skills to help evaluate liability, review, and responded to all time limit demands in compliance with state, and company procedures.
• Reviewed and responded to all time limit demands in compliance with state, and company procedure.
• Negotiated medium to complex bodily injury settlements valued up to $100,000.00 with first, and third parties, and attorneys. Communicates and negotiates with plaintiff attorney(s) regarding damage/liability/coverage.

• Negotiated medium to complex bodily injury settlements valued up to $100,000.00 with first, and third parties, and attorneys.
• Able to articulate policies and procedures to the customer for the betterment for the company and the customer.
• Investigate liability exposures on Auto Commercial Lines multi-state claims of a minor to severe nature.
• Evaluated and negotiated bodily injury settlement valued up to $100,000.00 with first and third parties, and attorneys.
• Effectively worked with customers, co-workers, process payments timely, identify recovery potential and/or SIU triggers.

• Responsible for evenly assigning new losses to adjusters based on facts of the loss. Maintained an accuracy rate of 100%.
• Created first notices of loss from Policyholders, Insurance Carriers, Customers, and Third Parties. Advise the Customer and Third Parties of claim process.
• Provide overflow coverage for the Clear Liability and Questionable Liability Adjusters by answering status calls from Policyholders, Claimants, Body Shops, Attorneys and other Third Parties.
• Assisted in the training of new Claim Representatives.
• Took recorded statements when liability is questionable.

Create loss reports, confirms coverage, explains procedures and answers inquiries for Personal Watercraft, Boat and Yacht claims. Investigated and resolved coverage issues of moderate to complex nature. Investigate liability exposures on multi-state claims of a minor to severe nature. Reviewed and interpreted policies and made the appropriate.

Investigates coverage questions and liability exposure on claims involving bodily injury and property damage. Resolve questions of coverage and liability, and recognize appropriateness of settling, compromising or denying a claim. Reviewed and interpreted policies and made the appropriate recommendations for the course of the investigation. Establishes.

Investigate coverage questions and liability exposures on Motorcycle, Automobile, Watercraft, Homeowners and Commercial Lines multi-state claims of a moderate to severe nature. Reviewed and interpreted policies and made the appropriate recommendations for the course of the investigation. Investigated multi-vehicle losses to determine liability and.

Responsible for assigning all appraisal requests to either Staff or Independent Appraisers. Responsible for monitoring the workload for Staff Appraiser. Closely monitors all appraisals to make sure they are completed in a timely manner or provide the necessary follow-up to make sure they are completed. Established the protocol in which all appraisals are.

San Antonio, Texas, US

Creates loss reports, confirms coverages, explains procedures and answers inquiries for adjusting auto claims. Investigates coverage questions and liability exposure on claims involving bodily injury and property damage. Establishes appropriate claim reserves and reviews at each handling. Investigated multi-vehicle losses to determine liability and.

Birmingham, Alabama, US

Able to conduct thorough investigations and apply strong analytical skills to evaluate Auto and Bodily Injury claims with multiple coverage issues. Investigated and resolved coverage issues of moderate to complex nature. Resolve questions of liability, and recognize appropriateness of settling, compromising or denying a claim. Investigated multi-vehicle.

Bachelor’S Degree, Criminal Justice

Associate’S Degree, Paralegal Studies