- Prepare business for acquisition and lead sale process- Transition business and systems post-sale while remaining focused on goals and employee morale - Acted as interim CEO (2022), leading the organization and all functions post acquisition to Private Equity firm- Drive profitability while scaling for growth - Prepare and deliver quarterly Board of Director meetings - Oversee financials (AP, AR, Budget and Forecast Process)- Open second office location to support future growth- Provide leadership and direction to all functions including Sales, Marketing, Finance, Human Resources, Operations, Client Experience and Technology Solutions- Received "Best Places to Work in Connecticut" by Harford Business Journal during year of transition- Increased employee engagement scores and retained 90% of employee base during year of transition- Salesforce.com (Health Cloud, Marketing Cloud, Service Cloud and Implementations)

- Responsible for client delivery and project implementation for all Patient Access Programs supporting new and innovative medical devices- Leads project management internally, driving cross-functional team to success by ensuring project tasks and deliverables are timely and the launch of new programs are successfully deployed- Responsible for managing all aspects of the post-sale customer lifecycle focused on improving loyalty, retention and growth by helping clients derive maximum value from our services- Develop and lead PRIA's customer success strategy and manage the overall performance of operations, people, processes, and technical support to achieve the highest levels of customer satisfaction and experience- Build client facing portals on Salesforce.com in partnership with internal Salesforce team- Create reporting packages, dashboards and KPI's for internal and external program management - Lead special projects to improve overall Customer Experience- 82% client retention rate- 25% existing client growth in revenue- 16% overall growth in revenue 2019-2022- Led all Human Resource and Employee Experience efforts

- Led and developed early-stage startup brand identity for increased market awareness - Developed and executed marketing strategy to meet new revenue targets - Grew revenue 330% from 2017-2019- Implemented standard operating procedures and processes to standardize all aspects of operations and customer service- Created organizational structure and hierarchy to support growth and prepare to scale- Developed job roles, responsibilities and administered hiring process from ground up- Effectively recruited and hired 25 new employees in 18 months- Cultivated a modern, desirable work environment and culture resulting in being voted one of the 'Best Places to Work' by Hartford Business Journal

As Marketing Manager for Comcast Business I was responsible for:- B2B Marketing Strategy- Lead Generation- Campaign Execution- Media & Advertising- Events & Sponsorships- Sales Support & Enablement- Internal/External Communications- Budget & ForecastPrior to being dedicated to Comcast Business, I was Marketing Communications Manager for Comcast’s Residential products and services (XFINITY) from 2010-2012. This involved overseeing consistent and accurate communications and campaigns to ensure our Region not only retained our base of existing customers, but also achieved all subscriber and revenue goals. I managed the creative development and execution of all marketing campaign tactics, including direct mail, print, out of home, TV and radio advertising.