I have over ten years of work experience in various administrative and customer service roles, with a focus on helping veterans and residents with their issues and needs. My core competencies include office administration, communication, administrative assistance, and project management. I am passionate about serving the veteran community and supporting their access to benefits and services. I am currently a Veteran's Services Assistant at Broome County Veterans Service Agency (BCVSA), where I bring diverse perspectives and experiences to the team.At BCVSA, I assist veterans in filing claims with the VA, by answering the phone, scheduling meetings, preparing claims for submission, database management, and managing the digitization of decades worth of paper files. I also leverage my data science skills, which I acquired through online courses and certifications, to create and maintain databases, reports, and analytics on various topics related to veterans and their benefits. I am always eager to learn new skills and tools that can help me improve my efficiency and effectiveness in my role.