Stephanie Leblanc

Stephanie Leblanc Email and Phone Number

Senior leader - Revenue Growth x Customer Experience @ Knak
Stephanie Leblanc's Location
Greater Calgary Metropolitan Area, Canada, Canada
Stephanie Leblanc's Contact Details

Stephanie Leblanc work email

Stephanie Leblanc personal email

About Stephanie Leblanc

I’ve had the honour to work with brilliant minds in 4 different contexts. Equally enriching yet uniquely diverse, shaping the person and professional I am today. 1x IPO + M&A1x bootstrapped to $100 Million1x Successful exit through acquisition 1x Print to Digital transformation Powerful Customer experiences are built on a foundation of clean data practices. My teams have successfully integrated Gainsight, Hubspot, Zendesk, Chorus, and developed our very own healthscores. With a combined experience in machine learning, product-led and enterprise (B2B) SaaS and leading customer journeys from end to end, it has never been more clear to me that the ideal experience starts from within your own organization. Strong leaders build creative and passionate teams which translates into a harmonious and memorable customer experience. I have spent my career focused on employee engagement practices leading to rapid yet sustainable team growth. I am passionate about software, sales and customer success, extremely action oriented, ambitious and vigilant to work with internal teams and partners to continually refine and improve our end to end process from sale to renewal. First and foremost, my objective is always to ascertain a workplace dynamic where team members are encouraged to challenge the norm, make mistakes, and bring forth innovative solutions. What differentiates good companies from great companies is the deep respect and appreciation we can build internally for our employees and our customers. Ultimately, every stride I intend to make in my career will be focused on employee and customer satisfaction. One does not exist without the other. With my teams, we’ll continue to create and implement thoughtful and strategic business practices we are proud of.

Stephanie Leblanc's Current Company Details
Knak

Knak

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Senior leader - Revenue Growth x Customer Experience
Stephanie Leblanc Work Experience Details
  • Knak
    Vice President Of Customer Experience
    Knak Sep 2023 - Present
    Ottawa, Ontario, Ca
    Our customer experience department includes; support, implementation, and customer success teams. We pioneer CS strategy that is efficient, creative, and human led, for the world’s most recognizable brands. Our journey starts at implementation and continues through optimization, renewals and growth.
  • Coveo
    Senior Director Of Customer Success
    Coveo Apr 2020 - Aug 2023
    Quebec City, Quebec, Ca
    ** 2022 MVP - Transformational Leadership Award Responsible to grow and lead a team of 30+ CSMs, Managers, Customer Experience Strategist, and Gainsight administration. CS lead on mergers and acquisitions Integrated Gainsight, Chorus, Neatro and our custom healthscore into our practiceAs Senior Director my role is to define and execute on OKRs with our company-wide Coveo mission and strategy at play. This includes product led, enterprise led and M&A strategy. Maintaining a balanced focus on developing a Customer Success team and pioneering cross functional initiatives essential to paving a value driven customer journey from end to end. At the core of our operations is an ecosystem built on CS thought leadership and Coveo guiding principles.
  • Workleap
    Director Of Customer Experience (Sales And Customer Success)
    Workleap May 2018 - Apr 2020
    Montréal, Québec, Ca
    Responsible for a team of multi-diciplined customer experience professionals including; SDRs, AEs, AMs, CSMs, onboarding, support specialists and technical writers. Supporting 3000+ customers ranging from SMBs to large/global enterprises. We developed our reporting, processes, and customer experiences leveraging Zendesk and Hubspot. Our core function as a CX team is to be brand ambassadors, build customer relationships through thoughtful initiatives thus empowering our clients to recognize and benefit from an engaged and passionate workforce.
  • Sweetiq
    Head Of Customer Success
    Sweetiq Mar 2017 - May 2018
    Montreal, Quebec, Ca
    Built a team of 25 CS professionals including 24/7 support specialists, onboarding managers, and customer success managers. Led the CS team through a successful acquisition and integration. **Earned the 2017 'Rising Star of the Year award'
  • Yellow Pages / Pages Jaunes – Canada
    Senior Manager - Media Operations & Customer Excellence
    Yellow Pages / Pages Jaunes – Canada Feb 2015 - Mar 2017
    Montreal, Quebec, Ca
    As Senior Manager I am responsible for the Account Manager team at a national level (15+). We oversee $85 million dollars (2000+ customers) worth of digital advertising and our objective is to intricately manage individual product performance to ensure a positive return on investment for our customers. ** We’ve grown our portfolio by 12% over the benchmark 2 years in a row. ** Introduction of net new digital products quarter of quarter with upsell potential
  • Yellow Pages / Pages Jaunes – Canada
    Diamond Account Manager
    Yellow Pages / Pages Jaunes – Canada Mar 2014 - Feb 2015
    Montreal, Quebec, Ca
    As Account Manager, I was responsible for the execution and performance of our digital marketing portfolios of our top 200 investors in Eastern Canada. This included SEM, SEO, Social, Display, Websites, E-commerce, Blogs,Pre-roll My responsibilities: • Monitor campaign performance through analytics and program reporting on an ongoing basis.• Ongoing communication with customers and sales to build relationships, respond to inquiries regarding product performance, and develop future opportunities to deliver strategic recommendations. • Manage product fulfillment by connecting with sales, customers and product teams prior to product launch in order to gather all necessary content, align on objectives, and set timing expectations to ensure the finest product delivery. • Coordinate customer and sales check-ins periodically to address questions and concerns.• Investigate and problem solve while proactively ensuring delivery of optimal results and customer satisfaction
  • Yellow Pages / Pages Jaunes – Canada
    Marketing Manager- Product Optimization
    Yellow Pages / Pages Jaunes – Canada Apr 2013 - Feb 2014
    Montreal, Quebec, Ca
    Directed and coordinated marketing incentives to promote our print media product line. Reviewed the financial aspects of product performance, such as budgets, expenditures and research and development opportunities.Applied sales forecasting techniques and strategic planning to verify sales and profitability of products and services. Worked with the communications team to drive internal promotion of our products and services.
  • Yellow Pages / Pages Jaunes – Canada
    Manager- Operations
    Yellow Pages / Pages Jaunes – Canada Apr 2011 - Apr 2013
    Montreal, Quebec, Ca
    Responsible for a team of graphic artists mandated to deliver the highest quality websites and customgraphic work to our clients.Created a workplace dynamic where team members are encouraged to bring forth solutions or ways toimprove the current process and share best practices.Developed process improvements and worked with cross functional teams to enhance internal operations.
  • Yellow Pages / Pages Jaunes – Canada
    Media Consultant
    Yellow Pages / Pages Jaunes – Canada Oct 2009 - Apr 2011
    Montreal, Quebec, Ca
    Developed valued partnerships with small and medium sized business across eastern Quebec and Ontario. My objective was to provide my clients with complete advertising programs which strategically enhanced their overall visibility while positively impacting their return on investment.Responsible for a client portfolio generating $1.3 million + in yearly revenueFrequent prospecting for new clientsCold calling, phone sales, and face to face salesClient Product Portfolios included: Desktop and mobile display, social, websites, SEO, SEM, and customized HD videos.
  • Novelis
    Sales And Customer Operations Specialist
    Novelis May 2006 - Dec 2008
    Atlanta, Ga, Us
    • Finalized customer sales contracts• Ensure that customers received their purchase orders• Responsible for providing purchasing analyses to account managers• Provide product inventory maintenance checks• Prepare and distribute product sampling packages to customers

Stephanie Leblanc Skills

Digital Marketing Online Advertising Advertising Strategy Sem Marketing Management Sales Mobile Marketing Social Media Marketing Team Building Marketing Strategy Coaching Competitive Analysis Lead Generation B2b Strategic Planning Marketing Communications Email Marketing Marketing Management Training Account Management Value Selling Development Of Sales Tools Value Creation Operations Management User Experience Search Engine Marketing Strategic Communications Sales Operations Key Account Relationship Management Prospecting Skills Contract Negotiation Cross Functional Team Building Workflow Management Strategic Partnerships Microsoft Office Increasing Brand Awareness Business Case New Business Development Product Lifecycle Management New Product Implementations Market Research Reporting And Analysis Target Audience

Stephanie Leblanc Education Details

  • Copenhagen Business School
    Copenhagen Business School
    General
  • Concordia University
    Concordia University
    Marketing
  • Dawson College
    Dawson College
    General

Frequently Asked Questions about Stephanie Leblanc

What company does Stephanie Leblanc work for?

Stephanie Leblanc works for Knak

What is Stephanie Leblanc's role at the current company?

Stephanie Leblanc's current role is Senior leader - Revenue Growth x Customer Experience.

What is Stephanie Leblanc's email address?

Stephanie Leblanc's email address is stephanie.leblanc@yp.ca

What schools did Stephanie Leblanc attend?

Stephanie Leblanc attended Copenhagen Business School, Concordia University, Dawson College.

What are some of Stephanie Leblanc's interests?

Stephanie Leblanc has interest in Health.

What skills is Stephanie Leblanc known for?

Stephanie Leblanc has skills like Digital Marketing, Online Advertising, Advertising, Strategy, Sem, Marketing, Management, Sales, Mobile Marketing, Social Media Marketing, Team Building, Marketing Strategy.

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