• Establishing a new Continuous Improvement program to support Walmart Global Tech Platforms Business Operations• Define product strategy and optimize internal processes for Tech Platform Executives by facilitating investment decisions, managing financial portfolios, and providing expert support in change management.• Improve tech business operations efficiency through strategic collaboration with cross-functional teams, leveraging expertise in data quality improvement, waste reduction, and accelerated decision-making.• Launch a specialized tooling dashboard, empowering people-managers to drive hiring, leadership, and data quality metrics with increased visibility and accountability by partnering with multidisciplinary teams.

• Spearheaded the establishment of a global Continuous Improvement Program across 85 international sites by developing program roadmaps, executing go-to-market strategies, and promoting a culture of enhanced business processes. • Mentored and managed a global team of 10 engineers, promoting excellence and innovation in driving continuous improvement initiatives that elevated productivity and efficiency across the organization; responsible for conducting critical data and voice of the customer analysis, driving alignment with organizational objectives and adherence to policies and procedures.• Achieved $21MM in annual cost savings and revenue by leading priority process improvement projects focused on waste reduction and value-add opportunities aligned with enterprise growth objectives.• Led a global team of expert engineers responsible for conducting critical data and voice of the customer analysis, driving alignment with organizational objectives and adherence to policies and procedures.• Oversaw the GBS Network Operations Center, performing real-time analysis on the performance and health of the North America and Europe networks, enabling Operations to delivery timely and quality service• Designed a new Operational Excellence program to drive transformation by performing root cause analysis, executing on strategies to improve performance KPIs and increasing value for customers and shareholders• Initiated and led COVID-19 response efforts to safely transition 12,000 employees to a work-from-home environment by coordinating with site directors, network engineers, and local governments.

• Launched 15 specialized dashboards featuring detailed analysis of customer contact statistics, workload, and financial data by consulting Customer Service, Finance, IT, and HR Executives, prioritizing critical business requirements, and leveraging effective communication and delivery strategies.• Delivered $23MM in annual operational savings by championing the global implementation of new performance standards across 94 sites through variance analysis and implanting project and control plans.• Directed and developed a high-performing global team of 8 senior data visualization developers, driving career growth, optimized performance, and project excellence through mentorship and guidance.

• Represented shareholders and consumers throughout the Atlanta area by governing decisions and policies to advance marketplace trust through operational excellence, technology advancements, integrity and ethics

• Achieved $500K in annual savings in overtime expenses by leading cross-functional Kaizen events to enhance workflow efficiency, reduce waste, and boost operational capacity.• Championed the establishment of an 8,000 sq. ft inventory marketplace using Lean Six Sigma principles to optimize inventory, quality, and flow, supporting new product expansion and organizational growth.• Oversaw supply chain and logistics operations involving international and Dealer Direct orders, assigning production, while validating and ensuring each transaction and process is followed per company standards.• Employed Continuous Improvement tools such as: Manufacturing and Layered Process Audits, Safety Observation Tours, Standard Work, RASIC, 5S, Just In Time, ISO 9001, Control and Reaction plans.

• Provided sustainability education to 300 people, focusing on decreasing energy and water consumption• Assisted in obtaining a Coca-Cola/Keep America Beautiful Public Space Recycling Bin Grant Program

• Addressed clients’ needs, communicating company policy, negotiating fees and service agreements• Performed necessary research utilizing multiple databases in order to ensure data validity and elimination of data corruption• Problem solved unexpected challenges by reassessing design and execution plans• Utilized geospatial technology critical to accurate tracking of subject activities• Conducted surveillance on subjects, ensuring due diligence essential to the investigative process• Effectively formulated a complete and consistent product in every case file