As a Senior Logistics Specialist at Blu Dot, I manage the nationwide Final Mile network for home delivery, ensuring customer satisfaction and cost efficiency. I also represent the Logistics department in the internal Sustainability Council, where I contribute to the company's environmental and social goals.With a background in customer service and a degree in Mass Communication/New Media Studies, I have developed strong communication and relationship-building skills that enable me to work effectively with various stakeholders, from carriers to consumers. I have also demonstrated my ability to optimize logistics processes and reduce expenses, as evidenced by the 16-point increase in NPS and the creation of a reverse logistics transfer program that improved inventory accuracy and decreased damage rates.
Listed skills include Public Speaking, Customer Service, Social Media, Branding And Identity, and 15 others.