Stephanie Lester Email & Phone Number

Saint Paul, Mn, Us

I serve as a trusted partner to internal stakeholders and AI Moderation Expert Services, driving high-visibility projects from conceptualization to successful completion. I've stablished myself as a go-to subject matter expert on client initiatives, expertly managing all aspects of project lifecycle including strategic planning, cross-functional collaboration, execution, and delivery - consistently meeting or exceeding deadlines and requirements.• Strategically redeployed domestic resources to focus on core business priorities, while leveraging our international team's cultural expertise to enhance a specialized project• Optimized team headcount and resource allocation to address surplus capacity• Improved quality control standards by lowering our team's defect rate acceptance bar by 2%• Create strategic plans for our client’s annotation projects and requirements• Collaborate cross-functionally with data, product, R&D, engineering, and science teams to align on client goals, requirements, headcount, and deadlines, ensuring successful project delivery within agreed timelines• Drive measurable improvements in customer satisfaction by deep-diving into KPIs, analyzing performance data, and implementing data-driven solutions to enhance efficiency, unblock delivery, and reduce operational costs• Partner closely with operations team to consistently report on project progress, surface key learnings, and collaboratively define strategic goals - driving impactful process improvements that enhance efficiency and quality• Own and lead various machine learning algorithm projects

Greater Seattle Area

• Spearheaded quality assessments for 5 high-profile client projects, collaborating cross-functionally to drive continuous improvement• Conducted in-depth quality audits that enabled the team to exceed stakeholder goals and achieve an increase in performance metrics• Meticulously assessed Fashion Specialist's ML output to ensure accuracy, uniformity, and drive team productivity• Rapidly identified and resolved quality concerns, implementing strategic improvements that reduced defects team-wide, resulting in an average accuracy rate of 95.8%• Innovated and streamlined QA processes, unlocking new efficiencies and automation opportunities• Proposed and implemented a transformative Tiered Quality Program, slashing estimated quality review time by 59% while maintaining an industry-leading quality standard

Greater Seattle Area

• Distinguished as a top-performer, exceeding the team's average output by 25%• Sustained team-leading quality ratings of 93-97% for over 2 years, exemplifying a relentless commitment to excellence• Mentored and empowered 2 colleagues, driving a boost in their productivity through strategic coaching on maximizing annotations• Selected by leadership to serve as a representative on the Connections Action Team, leveraging data-driven insights to enhance employee work-life• Partnered with Client Program Managers, providing invaluable support on high-priority side projects that contributed to client satisfaction• Participated in FDS interview blitzes, playing a key role in sourcing top talent for the organization

Greater Seattle Area

• Reviewed 1,000+ weekly outfit images, providing expert assessments that identified key reasons for success as well as actionable improvement suggestions• Developed innovative AI-powered solutions to enhance the customer experience, with one idea selected for the prestigious Dec 2018 Think Big session• Executed critical tasks with exceptional quality and timeliness, enabling the on-schedule launch of various Alexa features for GA• Served as a trusted Copy Editor for the FDS End of Month Morale Recap, elevating internal communications• Developed and launched a virtual morale program that increased participation by 20% within the first two months• Redesigned the FS of the Quarter/Year nomination process, driving a surge in submissions from the Seattle and Israel offices• Identified productivity and morale-enhancing initiatives by highlighting opportunities for automation• Demonstrated unparalleled flexibility, quickly adapting to rapidly evolving business needs and priorities

Tacoma, Washington

• Exceeded personal sales goals while supporting the goals of the team, ultimately winning numerous highly-competitive selling contests• Cultivated lasting customer relationships by proactively following up, recommending relevant products, and extending invitations to exclusive events - consistently maintaining a full appointment book during beauty events• Spearheaded innovative marketing tactics that drove a sustained increase in fragrance sales, keeping the counter exceeding the quarterly regional sales goal

Minnetonka, Minnesota

• Achieved the #1 ranking in the department for successfully opening Nordstrom Rewards™ credit cards with customers• Earned the #2 position in the department for sales volume, securing over a quarter of a million dollars in revenue within my first year as a sales associate• Earned recurring recognition for consistently earning exceptional customer satisfaction scores• Merchandised and managed inventory and worked with logistics team• Proactively reached out to past customers, nurturing relationships that drove repeat business and referrals• Cultivated and maintained strong, productive relationships with colleagues and leadership• Elevated the customer experience by cross-selling across departments, delivering a personalized and frictionless shopping journey

Edina, Mn

•Worked in conjunction with clients to manage employees and assist in further business development• Tailored training programs for new hires, tapping into a versatile teaching approach that catered to each individual's unique learning style• Sourced top talent for temporary and permanent roles through a strategic combination of Boolean search proficiency and impactful in-person networking• Screened and evaluated prospective candidates through both phone and in-person interviews• Conducted in-depth candidate interviews, leveraging keen insights to provide job recommendations that aligned with each individual's unique skills and career aspirations• Provided expert support across a wide range of HR functions, including payroll, timekeeping, and sales account management• Surpassed the 2015 Q1 Gross Profit target by 20+%•Demonstrated impressive talent acquisition capabilities, placing the first candidate within just 14 days of my start date