Stephanie Levy Email & Phone Number

Jurupa Valley, Ca, Us

Jurupa Valley, Ca, Us

Jurupa Valley, Ca, Us

Responsible for maintaining multi-million dollar accountAssists with the daily planning and dispatching of equipmentProcess shipments for customers using MoverSuite, BlueZone/HOD, and 3PLCreate Bill of Ladings and Inventory sheets for each shipment processedAccountable for confirming information for shipments with the customers and delivery driversActs as point of contact for Interstate and Local drivers to assist with any issues or questions that arise regarding delivery Works closely with Warehouse Manager to coordinate daily workflows to maximize the facility’s productivityResponsible for uploading documents to MoverSuite to maintain up to date accounting and receivablesLeads a team of 4 on the day to day processes for the account Keeps the team up to date with any changes in shipments or proceduresSuccessfully cross trained in all areas for the account Executed successful training program to help with new hires under the accountWorks with sales department to maintain customer relationships and add on any additional services as needed

Northbrook, Il, Us

Customer Service Representative II Assist customers and internal departments via phone, email, and webstoreTroubleshoot with customers having issues navigating through the online websiteCreate positive working relationships internally to meet our customers’ needsWork with customers to resolve product returns, shipping inquiries, and order status Up-sell additional products as needed or convert existing orders and line items to larger quantitiesLead Customer Support SpecialistFully managed the support department to ensure successful day to day operations Process daily fulfillments on exchanges and returnsMonitor inventory levels to ensure fulfillments can be processed same dayWork with logistics and shipping departments by printing shipping labels and packing lists to the warehouseContact customers for payment when appropriateEnsure information on request is accurate so the proper customer is billedRun weekly Excel reports to check on status of unreturned items or duplicate requests Follow up with customers on unreturned units to offer a new return label or assistance if needed

Pleasant Prairie, Wi, Us

Senior Customer Service RepresentativeAnswer phone calls and respond to emails in regards to placing orders or troubleshooting an item Assist with invoice questions or billing concernsResponsible for having extensive product knowledge in order to best assist customersSuggested additional products customers may need as well as up-sold quantities and add onsSuccessfully won multiple contests for most items on a single order while up-selling Held Orders and Quality ControlMake educated decisions when information is missing from a purchase order so it may still ship same dayManage warehouse inventory to ensure large orders will ship within a timely manner Assist with product quality issues and communicate updates with customer and vendors Handle certificates of compliance or certificates of analysis upon customers needs. Send coaching to other reps within company to ensure procedures are being properly followedManager Queue and Courtesy CallsAnswer escalated calls from representatives to find a resolution for the customerNegotiate on solutions that best meet the customer and the company’s business needsFollow up with varying departments to ensure customer satisfaction is metResearch customer complaints entered by other reps and see if their issue was resolvedMade daily Courtesy calls in regards to shipping errors, product complaints, or supplier issuesContacted customers looking for specific items and offered to outsource the product

Manager and Supervisor 2016 - 2017Maintain food service and production levels through proper monthly inventory Manage a team of 30+ employees, 12+ during any given shift Ensure that food is prepared and served in the appropriate quantity and qualityEnsure operations are in accordance with kitchen sanitation and safety standardsStart-up and shut-down of restaurant equipment and processes (opening/closing)Manage store financials - cash handling procedures and cost control (P and L)

General Manager and Supervisor 2014 - 2016 Monthly inventory check and yearly budget analyzation Monitors and controls food cost, labor cost, and operational expenses Manage a team of 20+ employees, 10+ during any given shift Represents the Einstein’s vision, Mission and Core Values by enforcing franchise policies