Stephanie Fritz, Mshrm Email & Phone Number

Miami, Fl, Us

Doral, Florida, United States

Design and maintain a recruitment strategy to build a strong roster of diverse talent. This includes when, where, and how to audition/interview.Conduct auditions (online and in cities around the world) to find the best new talent for all positions, and ensure all who apply receive a timely response from CCL Entertainment. Strategically cast team members based on knowledge of shipboard product and individual’s skill set. Build and maintain productive relationships with agencies and schools to develop a diverse pipeline of qualified talent.Partner with directors and operational managers to maintain overall quality and integrity of Entertainment programs.Supervise the Specialist, Casting & Booking by providing direction, encouragement, support and motivation. Continually analyze processes and systems, and develop strategies for improving future results.

Doral, Florida, United States

Manages high-volume recruiting for Youth Staff, Cruise Staff, Content Managers, and Senior Management positions on the Entertainment team.Enhances recruitment strategies by including Diversity, Equity, and Inclusion (DEI) strategic planning.Conduct auditions online and in cities around the world to find the best new talent for all positions and ensure all who apply receive a timely response from CCL Entertainment.Coordinate logistics of all auditions and interviews including setting up venues and equipment prior to recruitment events.Builds and maintains productive relationships with agencies to develop a diverse pipeline of qualified talent.Conducts all department change auditions ensuring current team members have equal opportunity to join the Entertainment team.Provides coverage for Supervisor, Casting & Booking as needed.

Doral, Florida, United States

Work directly with new hires and returning team members to review and process all onboarding paperwork (applications, medicals, background checks, visas, etc.) to ensure successful completion of required tasksKeep all onboarding Team Members ROSE profiles up to date to determine onboarding process is as efficient as possibleRegularly liaise with other Carnival Departments (Medical, Travel, Crew Operations, HR, etc.) to advance team members toward a positive start of their contract aboard a shipCoordinate and communicate with team members, ships, agents, and other departments via email and phone in positive and productive manner to improve overall satisfactionProvide administrative support including payroll changes, cabin requests, invoicing, etc.Provide coverage for Casting & Booking Supervisors, Booking Associates, and other Coordinators while they are out of the officeImprove processes and create efficiencies that lead to improved team member experience and engagement

Miami, Florida, United States

Provide exceptional Customer care to patients and clinicsEducate Patients on the available Igenomix USA tests and programs affiliated with clinicsEffectively coordinate services between clinics and the labMaintain patient satisfaction by providing accurate and thorough information in a timely fashionLiaise with various departments to include Sales, Logistics, and labs to meet and exceed client delivery expectationsProperly document conversations, set realistic follow-up expectations, and deliver on every promiseWork alongside the care coordination team to ensure information is passed correctly to its intended recipientFollow all required guidelines regarding patient privacy and confidentialityEscalate issues as needed, providing specific and concise details and critical facts

Doral, Florida, United States

Work directly with new hires and returning team members to review and process all onboarding paperwork (applications, medicals, background checks, visas, etc.) to ensure successful completion of required tasks Keep all onboarding Team Members ROSE profiles up to date to determine onboarding process is as efficient as possible Regularly liaise with other Carnival Departments (Medical, Travel, Crew Operations, HR, etc.) to advance team members toward a positive start of their contract aboard a ship Coordinate and communicate with team members, ships, agents, and other departments via email and phone in positive and productive manner to improve overall satisfaction Provide administrative support including payroll changes, cabin requests, invoicing, etc. Provide coverage for Casting & Booking Supervisors, Booking Associates, and other Coordinators while they are out of the office Improve processes and create efficiencies that lead to improved team member experience and engagement

Coral Gables, Fl

Head of advertisement and recruitment: phone-screen applicants, schedule interviews, complete reference checks, background checks, and onboard new hiresIncorporate excellent customer service skills while acting as the liaison between the school and 70+ familiesIncreased 2018-2019 registration from partial enrollment (65 students) to nearly full capacity (77 students)

Miami

Operated sound equipment/music, read questions, answers & scores as well as provided colorful commentary during the live trivia showsMaintained a personable, socially assertive attitude while driving sales for the bar, making sure managers, employees and consumers enjoyed their time

Miami, Fl

Instructed class of nine students with multiple profound exceptionalities in a self-contained setting, with emphasis on English, mathematics, social studies, and theatreDeveloped strong relationships with students and families through advisory, planned daily activities, tracked student progress and generated action plans for struggling students resulting in a rise in two grade levelsConducted neuro-conditioning therapy to improve student’s sensory integration, fine motor, attention, communication, and social skills

Miami, Fl

Delivered great customer service experiences Developed sound vendor/retail relationshipDemonstrated effective decision-making skills, reasoning, and quick problem resolution while maintaining a professional demeanorDelivered on client expectations, reporting, and retailer/consumer feedback as directed by the established deadline

Miami, Fl

Educated Beats product consultant, sales advisor, and brand advocateInspired others to learn and sell, and led team to retail sales successConducted product demonstrations to consumers and increased brand sell-thruBuilt store and market level relationships within the retail store Collaborated and created marketing ideas with the program manager

Performed daily task of gathering and recording customer information, making 50-100 phone calls a day, handling 95% of issues on first call avoiding escalationManaged confidential information with discretion and demonstrated customer focus with professionalismDevised and implemented organization and execution of high-quality presentations and events

Educated the public proactively about ZipcarDrove membership growth at local marketing events and key areas of the cityPerformed event set-up, break-down, and associated tasksGathered business leads for the sales team follow up

Developed and implemented office policies by setting up standards to guide day-to-day business operations to maximize efficiency for a staff of 15Advanced talent for quickly acquiring expertise in new systems and procedures i.e. client management software, website design, and music-editing software Demonstrated vast ability to juggle multiple competing priorities under pressure to remain time-conscious in preparation for performances and events

Managed staff of 15 at the workplace and eventsActed as point of contact between customers, vendors, and staffCoordinated and hosted various events and parties

Master'S Degree, Human Resources Management/Personnel Administration, General, 3.95

Activities and Societies: Beta Gamma Sigma

Vocational Certificate, Radio And Tv Broadcasting

9 month program in Radio & Television Broadcasting that teaches what it’s like to work in a real studio on a daily basis, as well as train.

Bachelor Of Business Administration (Bba), Business Administration And Management, General

High School Diploma, General Studies

Activities and Societies: Student Council, Cheerleading, Thespians