Stephanie Long Email & Phone Number

Austin, Tx, Us

Oversight of implementation teams to deliver Technology and Experience Design solutions* Strategic growth accounts to expand the company’s commercial success* Accounts in my care average a 53% gross profit marginCLIENT SUCCESSHealthcare Payor - A Fortune 500 Top 25 healthcare company * 50% Gross Profit Margin* $1.5M+/year portfolio* High-touch client management with multiple stakeholders* Implement fast-paced website/technology optimizations and marketing engagement initiatives* 2023 YTD, delivered 50+ optimization projects * Implemented Sales Enablement tools and Marketing engagement strategies that drive lead generation and nurture leads through the sales cycle - Integrations completed: Calendly, HR & Payroll Systems - UX/UI testing and feature implementation - Implement Adobe Marketo instance - Manage marketing engagement calendarHealthcare - Texas Community Behavioral Health Network* 59% Gross Profit Margin;* Increased revenue 60% year-on-year. * Implement EHR optimizations to improve clinical and patient experience and ensure compliance with state and federal healthcare regulatory requirements* Automation of state regulatory and financial reporting that is now an off-the-shelf Snowflake solution being offered and implemented for other centers across the state

Stuff I'm passionate about! Small biz, non-profit, a start-up, someone dreaming of one day having their own business? I can help get your ideas off the ground, create/execute plans that will help you achieve your goals. Marketing: Brand Development and Management, Market Research, Focus Groups/Surveys, Marketing Campaign Strategy and Planning, Copy Writing/Editing for print, web, SEO/SEM/SMM. Communications: Find your voice, build communications plans (for internal and external audiences), employee engagement strategies, sustaining continuity of message and tone across multiple channels and with multiple thought leadersBusiness Writing: Emails, presentations, marketing and corporate assets: case studies, brochures, white papers, infographics, webinars, trade show and events signage and collateral, blog posts and articles, social media content, digital and print advertising content. Have experience writing on behalf of C-Suite Executives, Subject Matter Experts and Thought Leaders, Marketing and Sales, brand persona in an authentic, simple, clear, concise manner. Marketing Ops: Defining what you need to succeed. Building programs and platforms for sustainability and scalability. Measuring results with reporting/KPIs. Product Management: Product Mapping, Business Analytics, Business Requirements and User Requirements Writing, Customer Usability Assessment, Coordination of User Acceptance Testing, Product Roll Out Training and Integration with current product offerings. Management: Team building, recruitment strategy, get things done with limited resources and with diplomacy and buy-in. Office Philanthropy: grassroots charitable deeds and giving back to the community through corporate sponsored/encouraged initiativesVoice Over Artist: Over 10 years experience in recording scripts for IVR's,Voice Mail Systems, National Television and Radio Spots.Creative Writing: Short fiction, screenplays, children's stories, bad poetry, essays, blog posts/articles

Woodland Hills, Ca, Us

Ensure delivery excellence of creative and strategic solutions that help clients solve important problems and achieve outcomes; strategic account management and customer success* Strategic growth accounts to expand the company’s commercial success* Accounts in my care average a 54% gross profit margin* Increased a key account's year-on-year revenue by 60%CLIENT SUCCESSHealthcare - Texas Community Behavioral Health Network* 59% Gross Profit Margin; increased revenue 60% year-on-year. * Implemented data warehouse; Fully implemented EHR and support upgrades* Practice Management and billing software integrations* Automation of federal and state regulatory and financial reportingApparel Company – International Sports Apparel Manufacturer* 53% Gross Profit Margin* Order Management System with SAP integration that manages sales backorder and error handling * Ongoing optimization and support Global Data Science Company – International Data Management Solutions Company * 51% Gross Profit Margin. Exceeded revenue expectations in the first year. * Lead the team through initiatives to stabilize Pega Customer Decision Hub and Sales applications* Architectural assessments and implementing solutions that stabilized the platform * CDH Application projects that stabilize and optimize the platform * NBD and customer journeys, and other Account-Based Marketing campaigns

Blue Bell, Pa, Us

Business development and strategic account management; global life sciences, pharmaceutical and biomedical companies. Clients: Pfizer, Genentech, Roche, ICONGenerated 40% of the company’s total annual revenue through strategic account management of existing client accountsOversight of multiple fast-paced Pega software implementation projects to ensure projects are completed on time and within budget Developed and managed a technology/implementation team of Project Managers, Business Analysts, and Pega and Full Stack DevelopersLed the organization’s Professional Services/Managed Services Competencies and Operational Build OutEnsured healthy fiscal and operational performance of all managed accounts and provide recommendations to internal leadership and client leadership to create efficiencies, implement workflow changes, and drive the application roadmap. Implement said improvements Created business development and sales presentations, and promotional collateral and assetsPega Implementation Projects* ICON: Implementation of Pharmacovigilance Clinical Trials Monitoring application, monitoring and auditing of adverse events reported during clinical trials; owned application roadmap for 2-1/2 years* Genentech: Implementation of Assay Management System application- internal cell-based assay order process automation; including inventory management, regulatory and sign-off protocols; owned application roadmap for 2-1/2 years* Pfizer: Program ownership of Pharmacovigilance Post-Marketing Monitoring application program; monitoring and auditing of adverse events reported once the medication is in the marketplace; owned application roadmap for 4 years* Roche: Implementation of Vendor Risk Assessment and Management application- partner and vendor security management system; including risk intelligence/internal and external workflows/audit functionality/multiple integrations; owned application roadmap for 2 years

Remote First, Us

Lead people, projects, and process CLIENT MARKETING and LEAD GENERATIONStrengthened marketing into the client base: demand gen, cross-sell, regularly engage 40,000+ contacts Client Satisfaction increased 30%, Net Promoter Score increased 5% Y-on-Y, as reported July 2015 through January 2017 client satisfaction assessmentsDigital and social campaigns increased recurring license, products, and solutions sales by 20%Restructured regional user group meetings, increased Trade Shows & Events generated leads pipeline by 25% Developed passive, recurring income streams generated approx $500K in annual revenue Company’s most significant software release experienced a 93% client conversion to the new platform through promotion, cross-sell of implementation services, and regulatory required software solutionsManaged a team of Marketing Managers, Social Media/PR Manager, Copywriter, Online Community Manager and Communications SpecialistsDefined, optimized, and managed 25 marketing and communications touchpoints Implemented Marketing Operations and Analytics strategy with standardization of campaign analytics dashboards for monitoring and on-the-fly campaign refinementsVetted and contracted a new PR agencyINTERNAL COMMUNICATIONS AND EMPLOYEE ENGAGEMENT Defined and implemented communications and engagement strategies, platforms, and campaigns for over 3000 employees2016 employee engagement survey reported a 15% Y-on-Y increase in employee satisfaction in employee engagement and internal communications channelsProduced webinars, video updates from CEO, virtual town halls, a new company-wide intranet, content calendarCollaborate with and advise the executive leadership team on the content direction to align with HR and corporate objectives Create a consistent voice for multiple thought leaders and draft copy for the leadership team’s employee engagement and client-facing campaigns

Remote First, Us

Created and executed lead generation and client marketing strategies for the company’s EHR and Practice Management Solutions, Consulting Services, Revenue Cycle Management (RCM) and EDI (e-transaction)Services, and Regulatory/Health Reform topics: Meaningful Use, ICD-10, new care delivery modelsDigital and social campaigns generated $10M/year in professional services and product salesDefined, outlined, and was the copywriter for digital and social campaigns that increased sales 20% for recurring software license renewals, ancillary products, and Physician and Professional Services Responsible for the messaging, promotion, and lead generation for 15 industry trade shows and client events, and the annual User Group MeetingDeveloped scoring models for more intuitive direct marketing campaigns through data/demographics

Strategic planning and oversight of all marketing initiatives. Including the development of marketing collateral, define and refine company brands; develop, execute, and analyze Social Media, SEO/SEM, copywriting, and website redesign Led Client Services team and implemented a formalized project management process* Developed and incorporated customer onboarding and project close-out initiatives to engage with clients and gather feedback* Streamlined the pre-production process by eliminating redundancies in paperwork and incorporating sign-off processes* Developed business requirements and user specifications for an automated web-based system enhancement that provides clients access to their information during their technology conversion and software implementation processClient Account Management. Clients include St Christopher's Hospital for Children, Verizon, TD Bank, Coca-Cola, Princeton Medical Group, Memorial Sloan Kettering, NUMC, Advocare, NJ DOT, State of Massachusetts Department of Revenue, and numerous medical practices across the country

Feasterville-Trevose, Pennsylvania, Us

Subject Matter Expert for telephony and web-based entertainment services- New Age and Spirituality Content and ProductsManaged product roadmap and project coordination for multiple product lines representing 80% of corporate revenue * Increased existing client revenue by 30% with the implementation of enhanced UI and features* Created and managed annual product marketing plans with a $2M+ media and promotion budget* Increased lead conversion by 25% with the use of special offers and affiliate marketing strategies * Boosted customer retention by 15%, implementing customer care and loyalty programs Business analysis and requirements; created user stories and use cases for product websites, software development, and UX/UI designModerated phone and web-based usability studies and tests, focus groups, and surveys to guide the product life cycle and enhance product line performance Developed training materials and provided hands-on training for internal employees and external consultants on new product enhancements and releasesDefined, outlined, and copywriter for marketing materials across multiple channels from concept to delivery, including print materials, email campaigns, social media, blog, and website content