Stephanie Long

Stephanie Long Email and Phone Number

Marketing and Client Success Professional focused on creating exquisite end-user experiences/Karaoke Queen/Aspiring Screenwriter @ SoftServe
Stephanie Long's Location
Greater Philadelphia, United States, United States
Stephanie Long's Contact Details

Stephanie Long work email

Stephanie Long personal email

About Stephanie Long

Marketing and client success professional with extensive demand generation and client marketing, project management, and software product management experience. Work effectively across all organizational levels through ongoing collaboration with department heads, SMEs, product managers, clinicians, C-Suite, Vendors management, Clients and Partners relationship management. Possess superb ability to simultaneously juggle multiple priorities. Thrive in a professional culture that embraces technology and innovation, collaboration, and healthy organizational dynamics.Skills: High-Performance Team Leadership and Management; Digital Transformation; Business Development and Account Management; Project/Program Management; Continuous Process Improvement; MarCom; Change Management and Diplomacy; Marketing Strategy; Brand Management; Go-to-Market Strategy and Campaigns; Content Strategy and Content Management; Long-term Strategic Planning; Taskmaster; Trade Show and Events Management; B2B; B2C; Employee Marketing/Communications and Engagement; Agency, Vendors, and Partners Relationship Management; Marketing and Communications Operational Competencies; Voice of the Client and Client AdvocacyIndustries: Service Industries, Healthcare IT, Healthcare, Digital Transformation, Business Process Management (BPM), Data Services and Data Solutions, Information Management, Pharma/Life Sciences.Audiences: Business to Business (B2B) and Business to Consumer (B2C); Internal ClientsApplications: MS Office, Google Suite, Asana, Instagantt, Salesforce, WordPress, Squarespace, SharePoint, JIRA, Confluence, Slack, MS Project, Constant Contact, Smartsheet, Mail Chimp, Apptivo, Marketo, Pipedrive, Upland, Miro. Pega and Full Stack Development Projects Certifications: Certified Scrum Product Owner (CSPO) Certification, February 2022Content Marketing Certification, HubSpot, December 2020Change Management Practitioner Certified, ProSci, August 2016RYT- 200-hour Yoga teacher training, Yoga Alliance, August 2020Transformational Life Coach Certification, August 2020

Stephanie Long's Current Company Details
SoftServe

Softserve

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Marketing and Client Success Professional focused on creating exquisite end-user experiences/Karaoke Queen/Aspiring Screenwriter
Stephanie Long Work Experience Details
  • Softserve
    Customer Success Director
    Softserve Jun 2023 - Present
    Austin, Tx, Us
    Oversight of implementation teams to deliver Technology and Experience Design solutions* Strategic growth accounts to expand the company’s commercial success* Accounts in my care average a 53% gross profit marginCLIENT SUCCESSHealthcare Payor - A Fortune 500 Top 25 healthcare company * 50% Gross Profit Margin* $1.5M+/year portfolio* High-touch client management with multiple stakeholders* Implement fast-paced website/technology optimizations and marketing engagement initiatives* 2023 YTD, delivered 50+ optimization projects * Implemented Sales Enablement tools and Marketing engagement strategies that drive lead generation and nurture leads through the sales cycle - Integrations completed: Calendly, HR & Payroll Systems - UX/UI testing and feature implementation - Implement Adobe Marketo instance - Manage marketing engagement calendarHealthcare - Texas Community Behavioral Health Network* 59% Gross Profit Margin;* Increased revenue 60% year-on-year. * Implement EHR optimizations to improve clinical and patient experience and ensure compliance with state and federal healthcare regulatory requirements* Automation of state regulatory and financial reporting that is now an off-the-shelf Snowflake solution being offered and implemented for other centers across the state
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  • Stephanie Long Creative Writing And Consulting
    Owner
    Stephanie Long Creative Writing And Consulting Apr 2010 - Present
    Stuff I'm passionate about! Small biz, non-profit, a start-up, someone dreaming of one day having their own business? I can help get your ideas off the ground, create/execute plans that will help you achieve your goals. Marketing: Brand Development and Management, Market Research, Focus Groups/Surveys, Marketing Campaign Strategy and Planning, Copy Writing/Editing for print, web, SEO/SEM/SMM. Communications: Find your voice, build communications plans (for internal and external audiences), employee engagement strategies, sustaining continuity of message and tone across multiple channels and with multiple thought leadersBusiness Writing: Emails, presentations, marketing and corporate assets: case studies, brochures, white papers, infographics, webinars, trade show and events signage and collateral, blog posts and articles, social media content, digital and print advertising content. Have experience writing on behalf of C-Suite Executives, Subject Matter Experts and Thought Leaders, Marketing and Sales, brand persona in an authentic, simple, clear, concise manner. Marketing Ops: Defining what you need to succeed. Building programs and platforms for sustainability and scalability. Measuring results with reporting/KPIs. Product Management: Product Mapping, Business Analytics, Business Requirements and User Requirements Writing, Customer Usability Assessment, Coordination of User Acceptance Testing, Product Roll Out Training and Integration with current product offerings. Management: Team building, recruitment strategy, get things done with limited resources and with diplomacy and buy-in. Office Philanthropy: grassroots charitable deeds and giving back to the community through corporate sponsored/encouraged initiativesVoice Over Artist: Over 10 years experience in recording scripts for IVR's,Voice Mail Systems, National Television and Radio Spots.Creative Writing: Short fiction, screenplays, children's stories, bad poetry, essays, blog posts/articles
  • Hoverstate, A Softserve Company
    Customer Success Director
    Hoverstate, A Softserve Company Mar 2021 - Jun 2023
    Woodland Hills, Ca, Us
    Ensure delivery excellence of creative and strategic solutions that help clients solve important problems and achieve outcomes; strategic account management and customer success* Strategic growth accounts to expand the company’s commercial success* Accounts in my care average a 54% gross profit margin* Increased a key account's year-on-year revenue by 60%CLIENT SUCCESSHealthcare - Texas Community Behavioral Health Network* 59% Gross Profit Margin; increased revenue 60% year-on-year. * Implemented data warehouse; Fully implemented EHR and support upgrades* Practice Management and billing software integrations* Automation of federal and state regulatory and financial reportingApparel Company – International Sports Apparel Manufacturer* 53% Gross Profit Margin* Order Management System with SAP integration that manages sales backorder and error handling * Ongoing optimization and support Global Data Science Company – International Data Management Solutions Company * 51% Gross Profit Margin. Exceeded revenue expectations in the first year. * Lead the team through initiatives to stabilize Pega Customer Decision Hub and Sales applications* Architectural assessments and implementing solutions that stabilized the platform * CDH Application projects that stabilize and optimize the platform * NBD and customer journeys, and other Account-Based Marketing campaigns
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  • Frontierbpm, Inc.
    Senior Director, Program Management
    Frontierbpm, Inc. Mar 2017 - Feb 2021
    Blue Bell, Pa, Us
    Business development and strategic account management; global life sciences, pharmaceutical and biomedical companies. Clients: Pfizer, Genentech, Roche, ICONGenerated 40% of the company’s total annual revenue through strategic account management of existing client accountsOversight of multiple fast-paced Pega software implementation projects to ensure projects are completed on time and within budget Developed and managed a technology/implementation team of Project Managers, Business Analysts, and Pega and Full Stack DevelopersLed the organization’s Professional Services/Managed Services Competencies and Operational Build OutEnsured healthy fiscal and operational performance of all managed accounts and provide recommendations to internal leadership and client leadership to create efficiencies, implement workflow changes, and drive the application roadmap. Implement said improvements Created business development and sales presentations, and promotional collateral and assetsPega Implementation Projects* ICON: Implementation of Pharmacovigilance Clinical Trials Monitoring application, monitoring and auditing of adverse events reported during clinical trials; owned application roadmap for 2-1/2 years* Genentech: Implementation of Assay Management System application- internal cell-based assay order process automation; including inventory management, regulatory and sign-off protocols; owned application roadmap for 2-1/2 years* Pfizer: Program ownership of Pharmacovigilance Post-Marketing Monitoring application program; monitoring and auditing of adverse events reported once the medication is in the marketplace; owned application roadmap for 4 years* Roche: Implementation of Vendor Risk Assessment and Management application- partner and vendor security management system; including risk intelligence/internal and external workflows/audit functionality/multiple integrations; owned application roadmap for 2 years
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  • Nextgen Healthcare
    Director, Marketing And Internal Communications
    Nextgen Healthcare Apr 2014 - Mar 2017
    Remote First, Us
    Lead people, projects, and process CLIENT MARKETING and LEAD GENERATIONStrengthened marketing into the client base: demand gen, cross-sell, regularly engage 40,000+ contacts Client Satisfaction increased 30%, Net Promoter Score increased 5% Y-on-Y, as reported July 2015 through January 2017 client satisfaction assessmentsDigital and social campaigns increased recurring license, products, and solutions sales by 20%Restructured regional user group meetings, increased Trade Shows & Events generated leads pipeline by 25% Developed passive, recurring income streams generated approx $500K in annual revenue Company’s most significant software release experienced a 93% client conversion to the new platform through promotion, cross-sell of implementation services, and regulatory required software solutionsManaged a team of Marketing Managers, Social Media/PR Manager, Copywriter, Online Community Manager and Communications SpecialistsDefined, optimized, and managed 25 marketing and communications touchpoints Implemented Marketing Operations and Analytics strategy with standardization of campaign analytics dashboards for monitoring and on-the-fly campaign refinementsVetted and contracted a new PR agencyINTERNAL COMMUNICATIONS AND EMPLOYEE ENGAGEMENT Defined and implemented communications and engagement strategies, platforms, and campaigns for over 3000 employees2016 employee engagement survey reported a 15% Y-on-Y increase in employee satisfaction in employee engagement and internal communications channelsProduced webinars, video updates from CEO, virtual town halls, a new company-wide intranet, content calendarCollaborate with and advise the executive leadership team on the content direction to align with HR and corporate objectives Create a consistent voice for multiple thought leaders and draft copy for the leadership team’s employee engagement and client-facing campaigns
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  • Nextgen Healthcare
    Marketing Manager, Ambulatory Care
    Nextgen Healthcare Jul 2012 - Apr 2014
    Remote First, Us
    Created and executed lead generation and client marketing strategies for the company’s EHR and Practice Management Solutions, Consulting Services, Revenue Cycle Management (RCM) and EDI (e-transaction)Services, and Regulatory/Health Reform topics: Meaningful Use, ICD-10, new care delivery modelsDigital and social campaigns generated $10M/year in professional services and product salesDefined, outlined, and was the copywriter for digital and social campaigns that increased sales 20% for recurring software license renewals, ancillary products, and Physician and Professional Services Responsible for the messaging, promotion, and lead generation for 15 industry trade shows and client events, and the annual User Group MeetingDeveloped scoring models for more intuitive direct marketing campaigns through data/demographics
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  • Cti, Inc.
    Director Of Marketing & Program Management
    Cti, Inc. Jul 2010 - Jul 2012
    Strategic planning and oversight of all marketing initiatives. Including the development of marketing collateral, define and refine company brands; develop, execute, and analyze Social Media, SEO/SEM, copywriting, and website redesign Led Client Services team and implemented a formalized project management process* Developed and incorporated customer onboarding and project close-out initiatives to engage with clients and gather feedback* Streamlined the pre-production process by eliminating redundancies in paperwork and incorporating sign-off processes* Developed business requirements and user specifications for an automated web-based system enhancement that provides clients access to their information during their technology conversion and software implementation processClient Account Management. Clients include St Christopher's Hospital for Children, Verizon, TD Bank, Coca-Cola, Princeton Medical Group, Memorial Sloan Kettering, NUMC, Advocare, NJ DOT, State of Massachusetts Department of Revenue, and numerous medical practices across the country
  • Voice Systems Engineering, Inc.
    Product And Brand Marketing Manager
    Voice Systems Engineering, Inc. May 2008 - Jul 2010
    Feasterville-Trevose, Pennsylvania, Us
    Subject Matter Expert for telephony and web-based entertainment services- New Age and Spirituality Content and ProductsManaged product roadmap and project coordination for multiple product lines representing 80% of corporate revenue * Increased existing client revenue by 30% with the implementation of enhanced UI and features* Created and managed annual product marketing plans with a $2M+ media and promotion budget* Increased lead conversion by 25% with the use of special offers and affiliate marketing strategies * Boosted customer retention by 15%, implementing customer care and loyalty programs Business analysis and requirements; created user stories and use cases for product websites, software development, and UX/UI designModerated phone and web-based usability studies and tests, focus groups, and surveys to guide the product life cycle and enhance product line performance Developed training materials and provided hands-on training for internal employees and external consultants on new product enhancements and releasesDefined, outlined, and copywriter for marketing materials across multiple channels from concept to delivery, including print materials, email campaigns, social media, blog, and website content
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Stephanie Long Skills

Email Marketing Product Management Product Marketing Management Social Media Marketing Marketing Leadership Strategy Marketing Strategy Crm Brand Management Strategic Planning Business Development Marketing Communications Direct Mail Customer Service Lead Generation Direct Marketing Brand Development Copywriting Copy Editing Web Project Management Project Management Competitive Analysis Market Research Product Development Business Planning Blogging Advertising Mobile Marketing Customer Experience Improvement Social Media Budgets Account Management Customer Relationship Management Seo Copywriting Customer Experience Program Management Saas Marketing Management Mobile Devices Enterprise Software Software Project Management Integration Copywriter People Management Budget Management Consulting Business Process Improvement

Stephanie Long Education Details

  • West Chester University Of Pennsylvania
    West Chester University Of Pennsylvania
    Philosophy And Creative Writing; Summa Cum Laude

Frequently Asked Questions about Stephanie Long

What company does Stephanie Long work for?

Stephanie Long works for Softserve

What is Stephanie Long's role at the current company?

Stephanie Long's current role is Marketing and Client Success Professional focused on creating exquisite end-user experiences/Karaoke Queen/Aspiring Screenwriter.

What is Stephanie Long's email address?

Stephanie Long's email address is st****@****ail.com

What schools did Stephanie Long attend?

Stephanie Long attended West Chester University Of Pennsylvania.

What are some of Stephanie Long's interests?

Stephanie Long has interest in Social Services, Civil Rights And Social Action, Education, Environment, Poverty Alleviation, Science And Technology, Disaster And Humanitarian Relief, Human Rights, Animal Welfare, Arts And Culture.

What skills is Stephanie Long known for?

Stephanie Long has skills like Email Marketing, Product Management, Product Marketing, Management, Social Media Marketing, Marketing, Leadership, Strategy, Marketing Strategy, Crm, Brand Management, Strategic Planning.

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