Stephanie Lord Email & Phone Number

Arizona, United States

Develop strategies for the business, operations, infrastructure, and leads the implementation of the operations to improve efficiencyProvide Leadership, management and vision to grow the business.Manages Finance, Accounting, Technology, HR,Marketing, and Customer Service.Oversees all staff except field operations and sales.Develop key business metrics to help guide decisions

Tempe, Arizona, United States

Tempe, Arizona, United States

Manage two Next Gen Tax Compliance Products sold in a B2B environment supporting ~1M customers and processes 30% of U.S.A employed population of payroll taxes. Manage cross-functional teams of Business Analysts, R&D (using Agile Methodologies, Scrum, Kanban) in both India and U.S.A. totaling approximately 50 associates. Define and drive product vision, lead planning and pioneered the roadmap process, created continuous product backlog, drive, and facilitate client journey’s, lead product execution, Lead/Own GTM strategy and plan, and partner with C-level and Senior executives to develop business strategies and targets. Focus on growth opportunities, client and market needs, and strategy. Increased revenue by 20% over past 3 years based on implementation of new feature sets introduced in the market.Success in the position include leading the vision and strategy to develop a tax solution which processes Canadian payroll taxes – enabled $2M in revenue for acquired clients-based acquisition, lead migration plan for clients based on their needs, lead development of new UI based on client journeys and client needs, own regular communication to senior leadership on roadmap, technology, customer experience, and developed strong relationships with business and stakeholders. Success in annual client advisory board meetings with top 10% of clients, success in bi-annual client meetings with a focus on product and future roadmap.President of ADP Business Resource Group - Elevate representing Asian American Pacific Islander Heritage. Increased members by 20% on last 90 days and increased participation by 50%.2022 Employee of the Year

Primary duties include managing, driving, influencing, and actively engaging internal and external stakeholders (customers, engineering, marketing, finance, etc.) in the product life cycle in all phases; product requirements gathering, aggregation and documentation, product planning and roadmaps, product design and development, and product launch. Responsible for product strategy as it relates to customer needs, market needs/gaps, and company strategy and business goals, product P&L and health, collaboration with cross-functional teams, act as product subject matter expert (SME), act as the “Voice of the Customer”, bring new products / solutions to market. Core competencies include innovation by effectively bringing creative ideas (of others) to market, practice good judgment, active listening to the market, customers (internal/external), new product validation, creation of business cases, thought leadership, delivery presentations to all levels of the organization, and servant leadership – placing the needs of others above myself.

Tempe, Az

Primary duties included leading matrix teams of internal and 3rd party resources (off-shore) in the delivery of software solutions across the business unit’s software product portfolio, collaborating closely with technical and business stakeholders to define, document and translate internal and external requirements into desired outcomes, coordinating with the PMO, Product Management, Product Engineering and IT Operations to integrate software-specific activities into broader service and/or product delivery initiatives, and ensuring responsible projects are delivered in accordance with defined policies, standards and processes, and lead and support senior software development leaders in the execution of large-scale and/or critical initiatives. Delivered over 100+ projects to internal or external customers saving 20% in internal or customer efficiencies.

Tempe, Az

Primary duties included performing project manager, business analyst, technical product owner, solutions architect, and client and business management and operational responsibilities for a highly innovative company with a client base which is primarily in the government sector. In 2011, created, approved, and designed and oversaw implementation of over 140 enhancements to eventprocessing platform impacting customer photo-enforcement programs and served as the “Voice of the Customer” and SME. The customer base was over 250+. Lead and managed technical and business resources for cross-functional projects/product creation to implementation. The technical teams included Principal Software Engineers, QA Engineers, Business Analyst, Database Administrators, System Administrators, 3rd party vendors, and all aspects of the business (Accounting, Account Management, Operations, Marketing, Legal, etc.) Became a deep subject matter expert (SME) in the area of Enforcement and Processing platforms as it relates to lawenforcement and state and local government entities.

Phoenix, Az

Manage the overall health of the organization, products, and people. Set the business strategy and vision. Build the teams to carry-out that business strategy and vision. Manage the day-to-day operations of the business. Manage the financial accounting and budget of the business. Ensure payroll was met bi-weekly. Product positioning, marketing, and advertising.

Scottsdale, Az

Primary duties included performing project manager, business analyst, business development, and customer relationship management responsibilities for a small to medium start-up web-development and custom web application based company. Responsible for maintaining and managing a strong relationship with all customer stakeholders and support personnel. Sold over $4M annually in enhancements to existing clients. Acted as business analyst for all customer requests / enhancements by collaborating with the customer to document and gain approval of requirements, lead and collaborated with internal software engineers and design departments to document technical solutions and acceptance testing with traceability back to the associated business requirement, gain approval, validation, and acceptance with the customer prior to proceeding, and provide oversight into development and QA process. Acted as project manager for all development requests / enhancements and business requests by implementing stage gate process with required artifacts for each gate which assisted the customer and Interactive sites with status, next steps, action to be taken, risks, and assumptions. Implemented review and continuous improvement of process quarterly with the organization stakeholders and personnel.

Primary duties included performing project manager, resource manager, and business analyst responsibilities for the PMO in HR-IT at Cisco Systems. The budget was approximately $30 million annually for the IT department. Managed multiple projects which were approximately $5million in total. Worked with software engineers, network engineers, analysts located across the U.S. and internationally, i.e. India, Asia, and remote workers. Managed the resource pool of approximately 300 resources which included skill based resourcing and enterprise level project assignment. Maintained portfolio budget and financial information, as well as resources and reported to management.

Tucson, Az

Direct and manage the technology department of approximately 15 personnel (help desk, infrastructure, application development, eCommerce, telecommunications, new product management and integration, innovation and automation). Annual revenue in 1998 was approximately $20m and in 2005 approximately $40+m. Significant growth evidenced in the last three (3) years with an average of three (3) new store openings annually. Advisor to owners regarding IT strategy according to company planned growth. Solely responsible for employee career development, hiring/termination, and department employee structure.

Tucson, Az

Primary responsibilities included developing custom applications utilizing Visual Basic or VB.net for the front end and backend utilizing SQL Server 7.0, utilizing ODBC to connect to any Open Architecture RDBMS (Relational Database Management Systems), relational database design, and creating applications from detailed specifications using specified programming language(s), coding, testing, debugging, documenting and maintaining programs, analyzing application requirements and providing recommended design, creating detailed project outlines and application design specifications, and performing quality reviews of code developed by other development staff, developing test plans, designing applications/systems/interfaces which are for more complexintegration with other applications/technologies, and utilizing DO/ Database Integration (Both Read and Write to Database).

Tucson, Az

Analyzed operating/sales results for this national producer of car wash and detailing products. Prepared, consolidated and distributed departmental budgets and related reports. Performed market analysis, interpreted sales trends, standardized sales commissions and methodology to pay sales personnel, and prepared the regional budgets to support a sales staff of 100 representatives producing $20M in sales per annum.

Spangdahlem Afb, Germany

Provided customer service and VAT (Value Added Tax) approved documentation to authorized DOD personnel which permits purchases by the US. Forces in Germany to be free of certain taxes. This service was part of the NATO (North Atlantic Treaty Organization) SOFA (Status of Forces Agreement) SA (Security Association) and EUCOM (European Command Headquarters) designated the US Army in Europe to be the proponent for tax relief in Germany. The Army in turn developed a program around guidelines from the German Ministry of Finance to enable US Forces members to enjoy this tax free purchase benefit for personal consumption.

Master Of Business Administration (M.B.A.), Global Management

Bachelor’S Degree, Business And Information Technology

Computer Science