Stephanie Whiting Email & Phone Number

Cincinnati, Oh

Partner with CPG accounts to improve business performance in sales, out of stocks, distribution, supply chain, promotional events; Manage end-to-end relationship with clients, including sales and contract renewals, training, sharing of best practices, issue resolution.

Deploy high-profile supply chain improvement, retail execution, and category management insights by working with customer account teams to realize significant performance improvements.

Consulting/Contracting, specializing in Supply Chain-related customer service, logistics and project management.

Led transition of Coffee specifications and standards from Procter & Gamble to J. M. Smucker; managed staffing resources, built project plan to meet business needs and timing, provided executive updates, communicated progress with end users, helped develop and execute training.

Supported smooth transition of Order to Cash functions from P&G to Smucker while maintaining customer service results; coordinated movements of Coffee inventory from P&G facilities to Smucker facilities and arranged for aged product to be destroyed.

Owned customer service results, initiative logistics support, logistics costs, distribution management, damage/returns and non-performing inventory processes, and personnel development for two direct reports.

Responsible for identifying and delivering supply chain cost savings; led joint value creation opportunities with customers by leveraging strong relationships and customer understanding to generate incremental net outside sales.

Managed global reference data in P&G SAP-based systems in collaboration with multiple business functions, globally. Primary point of contact for Supply Planning and Demand Planning SAP roll-outs.

Owned order management and accounts receivable deliverables for the Target customer; managed a team of 10 direct reports to deliver customer service goals for Target and the sales team.

Provided direction for the Health & Beauty Care teams by monitoring work flow, setting priorities and maintaining expected standard of quality. Developed professional growth of team personnel through assignment of stretching goals and ongoing performance feedback and coaching. Built organizational capacity through projects and process improvements.

Coached customer service representatives on call handling; handled escaled calls; worked with Brand and Product Development to obtain current product information and share trends in consumer comments.

Part time position while completing masters degree. Answered 800-line calls for paper products.

B.A., Psychology

M. Ed., Agency And Community Counseling