Stephanie M. Andrade Email & Phone Number

Miami, Florida, United States

● Assigned to coach 4 onboarding agents to aid them in learning and applying Progressive’s processes andprocedures as Multi-Product Agents.● Audited 5 calls per week, per agent to improve their overall quality and performance.● Facilitated 2 coaching sessions per week, per agent to discuss opportunities for improvement andprovide applicable steps.● Facilitated 2 Auto role plays and 6 Home role plays to assist agents with transitioning into their role ineach phase of training● Documented all coaching sessions and call audits and submitted documentation for supervisors toreview.● Participated in 3 Phase Progression meetings to discuss agent’s progress throughout training andcoaching plan.● Supported and equipped agents throughout training by providing them with resources, encouragement,and applicable steps on being successful in their roles.● Oversaw 3 agents successfully graduate training and hit the floor as Multi-Product Agents.

Miami, Florida, United States

● Sold over 370 policies year to date, averaging about 45 policies per month.● Maintained an average of 60% availability month over month.● Achieved Top Performer for March and July 2023, and achieved a successful performance evaluation.● Maintained my role as Quality Ambassador for my team since December of 2022.● Lead approximately 30 quality based huddles, for my 8-10 team members. Coaching them throughProgressive’s guidelines including: mandatory scripting, procedures, and best practices.● Since June 2023, I have been assigned to mentor 3 new team members. Conducting 15-30 minute oneon one calls, once a week, to review their progression and offer coaching feedback.● Coached through one live call audit and provided feedback on how to improve quality and efficiency ona call.

Miami, Florida, United States

●Interacted with over 100 customers monthly both in English and Spanish via social media, email, phone calls, and texts.●Developed a portfolio of 10 products. Ranging from $150 to over $2,000. ●Created, sent, and managed over 10 custom invoices monthly generating a monthly revenue of $4,000.●Managed and purchased inventory by creating a weekly list of materials needed per order. •Achieving over 70% profitability, by reducing cost of materials yearly.●Independently created and managed weekly work schedule, breaking down 10 hours of work into customer interaction, food production, and financial management, thus completing 50-60 hours of work per week for the business. ●Successfully completed over 500 cake and dessert orders, with 100% customer satisfaction guaranteed.●Created over 1,000 social media posts and stories (@_bakedwithlove_), averaging 1,500 likes per post while engaging and managing over 100 comments per post. Landing at a total of over 112,000 followers. Follower base has increased 12-15% annually. ●Received over 100,000 comments via social media platforms reflecting my attention to detail, hard work, and customer satisfaction. ●Networked and established relationships with over 50 different vendors to increase revenue and reduce costs.●Contracted as a baking instructor to teach over 200 students at various cake and candy expos plus conventions throughout the U.S.