Stephanie M. Andrade Email & Phone Number

Miami, Florida, United States

• Assigned to coach 4 onboarding agents to aid them in learning and applying Progressive’s processes andprocedures as Multi-Product Agents.
• Audited 5 calls per week, per agent to improve their overall quality and performance.
• Facilitated 2 coaching sessions per week, per agent to discuss opportunities for improvement andprovide applicable steps.
• Facilitated 2 Auto role plays and 6 Home role plays to assist agents with transitioning into their role ineach phase of training
• Documented all coaching sessions and call audits and submitted documentation for supervisors toreview.
• Participated in 3 Phase Progression meetings to discuss agent’s progress throughout training andcoaching plan.

Miami, Florida, United States

• Sold over 370 policies year to date, averaging about 45 policies per month.
• Maintained an average of 60% availability month over month.
• Achieved Top Performer for March and July 2023, and achieved a successful performance evaluation.
• Maintained my role as Quality Ambassador for my team since December of 2022.
• Lead approximately 30 quality based huddles, for my 8-10 team members. Coaching them throughProgressive’s guidelines including: mandatory scripting, procedures, and best practices.
• Since June 2023, I have been assigned to mentor 3 new team members. Conducting 15-30 minute oneon one calls, once a week, to review their progression and offer coaching feedback.

Miami, Florida, United States

• Interacted with over 100 customers monthly both in English and Spanish via social media, email, phone calls, and texts.
• Developed a portfolio of 10 products. Ranging from $150 to over $2,000.
• Created, sent, and managed over 10 custom invoices monthly generating a monthly revenue of $4,000.
• Managed and purchased inventory by creating a weekly list of materials needed per order.
• Achieving over 70% profitability, by reducing cost of materials yearly.
• Independently created and managed weekly work schedule, breaking down 10 hours of work into customer interaction, food production, and financial management, thus completing 50-60 hours of work per week for the business.