Stephanie Macgillivray Email & Phone Number

Mesa, Arizona, United States

Mesa, Arizona, United States

Frisco, Tx

Oversee and supervise a wide range of communication efforts for the Police Department, including scheduling, workforce planning, data analysis, and managing compliance with local, state, and federal regulations. Ensure team adheres to their schedules and that they remain productive. ► Workforce Management: Assess the call center’s current productivity and staffing levels and adjust as needed; monitor real time activity and make adjustments and recommendations to schedules and staffing plans. Generate and distribute daily reports, manage databases, and assess trends.► Recruiting: Coordinate and facilitate interview panels, submission of all paperwork, and preparation of letters of employment and onboarding activities. ► Customer Service: Provide citizens of the Frisco community with superior support by fielding phone calls, routing problems, and addressing internal and external inquiries and issues; perform and deliver on routine assignments and projects related to workforce management and overall customer service.► Communications: Develops consistent and professional communications standards throughout the department and its activities to promote success and meet goals.► Human Resources: Researched agency pay scales, drafted job descriptions, compiled fiscal and performance data to quantify growth year-over-year.► Employee Mentor Program: Created an employee mentor program to provide professional development opportunities for the team, in an effort to increase employee retention and engagement

Provided responses to requests for governmental records within the time period mandated by the Texas Public Information Act and other state statutes; leveraged expertise with back-office systems and technology. ► Records Management: Performed electronic mail and file searches for records requests using Records and Information Management and E-discovery software and database systems.► Risk Management: Partnered closely with the City Attorney's Office, Police Records Manager, and the City Records Manager to stay informed of possible and pending litigation and legal holds on records.► Project Coordination: Spearheaded state compliant fingerprinting project aimed at reducing call volume for patrol officers; drafted project proposal for the department to absorb this function. Identified project scope, coordinated vendor selection, purchased hardware, and conducted end-user training.

Supervised and directed all local and state mandated testing for students in grades K-5; served as the primary liaison for the district and school staff. ► Training: Implemented training activities for new hires to ensure they understood their role and responsibilities in the workplace; guided and mentored 60+ administrators on current testing procedures and policies. ► Grant Writing: Composed and received over $60K in grant funding from Target Corporation and The Parent Teacher Association. ► Communications: Managed call responses and addressed the technical needs of over 200 employees.

Master Of Applied Criminology, Criminal Justice/Law Enforcement Administration

Bachelor Of Science (B.S.), Criminal Justice