• Passionate about helping people gain the confidence and skills needed to deliver enthralling presentations to their audiences• Skilled at teaching anxiety-management techniques to reduce nervousness often associated with public speaking• Proven track record of initiating rapid change in speaking competencies of program participants• Exceptionally skilled at providing constructive feedback in a positive way• Skilled at facilitating the DiSC Workplace and DiSC Productive Conflict programs, which focuses on improving and dynamically changing learners’ behaviors• Coach and deliver feedback to allow employees to adapt their thinking and actions to reduce conflict and strengthen communication* Certified as facilitator for Celemi's Apples & Oranges manufacturing, virtual and classroom• Adapted instructor-led DiSC curriculum to VILT, including customizing content to contain more virtual interaction opportunities to keep the audience engaged• Connect quickly with program participants to help them feel comfortable to enhance learning• Analyze human behaviors to make real-time adjustments to programs as needed• Manage time to the minute to stay on task and respect learners’ schedules• Completed Everything DiSC Workplace Certification-Classroom November 2019, Credential #0000012368

• Exceptionally skilled at coaching and feedback-able to clearly communicate gap areas in a positive manner to help learner make the needed changes to improve their skill set• Skilled at conducting and developing content for virtual training to ensure learning is achieved and the audiences’ attention is kept• Taught on various platforms: Skype, Zoom, GoToMeeting, WebEx• Trained entry level through executive level professionals on how to best communicate when delivering a business presentation• Coached on key physical skills to help individuals present a confident, powerful presence• Taught attendees how to craft interesting, succinct, audience-driven messaging in PowerPoint• Added to/adapted training agenda on the fly to meet the needs of the audience of learners• Co-facilitated with international financial consulting firm to implement their “Train-the-Trainer” program• Requested by clients to return for repeat programs• Received consistently high marks on post-program evaluations in areas such as ‘modeled skills taught’, ‘coaching rating’, and ‘provided constructive feedback’• Prospected and signed new business to help grow PPI revenues• Expertise in teaching across many industries – pharmaceuticals, healthcare, oil industry, retail jewelry, capital markets, engineering, banking, tire and rubber, polymer, creative services, and transportation • Won SuperStar Consultant of the Year 2016, 2017 and 2019• Won SuperStar Consultant of the Quarter- 2nd Quarter 2015, 3rd Quarter 2017, 1st Quarter 2020• Certified consultant for Power Presentations’ TOP Mastery® Methodology presentation skills training programs

• Designed and delivered Microsoft Excel class for colleagues after recognizing a gap in employees’ skill sets• Composed and distributed monthly newsletter to increase client reliance on GTS as a valuable source of transportation industry information• Wrote collateral marketing materials and determined appropriate target markets to boost profitability• Researched web-based lead database system and integrated into GTS’ sales and marketing departments to shorten sales cycle• Designed surveys to be sent 90 days after enrolling with company to evaluate multiple areas of client satisfaction• Involved with re-launch and customization of sales CRM and trained staff on upgrades to system• Completed reports for internal and external clients to measure various types of shipping activity using Microsoft Access, Excel, and Crystal Reports Writer