- Correspondence with clients to understand their exact needs and wishes, mostly for incentive trips- Designing a program according to their wishes within budget- Planning the details of transfers, hotels, meeting rooms, restaurants and activities- Supervision of the smooth running of the event - Contact person during the event

October 2017 - May 2018: Participation in the change and repositioning from 4 to 5 stars with the training at the school Les Roches Marbella: "Orientation to the premium client"- Organization and supervision of events such as weddings or business incentives- Control of the restaurant and hotel grounds- Development of customer relationships- Review of internal cost calculations and comparison with the previous year- Creation of staff plans and adjusting them to real hotel… Show more October 2017 - May 2018: Participation in the change and repositioning from 4 to 5 stars with the training at the school Les Roches Marbella: "Orientation to the premium client"- Organization and supervision of events such as weddings or business incentives- Control of the restaurant and hotel grounds- Development of customer relationships- Review of internal cost calculations and comparison with the previous year- Creation of staff plans and adjusting them to real hotel occupation- Supervision of implementation of EU health and safety guidelines and audits- Creating and implementing action plans for quality improvements- Monthly meetings with heads of departments Show less

- Correspondence with guests and manage their wishes- Examining online reviews and customer satisfaction questionnaires- Contact person for questions and problems- Handling and reporting guest requests, suggestions and complaints- Special attention to VIP guests from arrival to departure

- Preparation of daily and monthly balance- Control of customer liabilities- On-call duty at the reception- Building up a good relationship to the guests- Organization of the arrival and departure of the guests

- Preparation of the weekly programs (daily animations and evening shows)- Coordination of the entertainment team (artists, technicians, designers)- Supervision of the animations as well as visual and sound effects- Building up a good relationship to the guests- Organization of the arrival and departure of the guests

- Welcome desk: taking registrations, giving information, renting material- Supervision of the watersports activities - Organization of the registrations to reduce waiting times- Preparation and instruction of windsurfing lessons- Building up a good relationship to the guests- Organization of the arrival and departure of the guests

17 months in total- Registration and supervision of children between 4 and 17 years- Preparation of the daily activities and evening shows- Building up a good relationship to the guests- Organization of the arrival and departure of the guests- One season as Assistant Manager

- Assisting the area planning of the shop-in-shop projects- Preparation of cost and quantity overviews for Reisenthel shop-in-shop- Support of the charity initiative "Kinder brauchen eine Hand" (Children need a hand)- Website maintenance (especially international pages)- Preparatory work for the catalog 2013

- Customer relationship- Daily control of the restaurant and hotel grounds- Review of internal cost calculations- Supervision of the implementation of EU health and safety guidelines- Weekly meetings with the department heads

10/2009 - 03/2010: Treasurer03/2010 - 11/2010: President - Organization of an orientation week for exchange students:providing help for enrollment at university, opening a bank account, registering at the city hall etc.- Contact person for all exchange students in case of problems or questions- Organization of trips and activities to introduce exchange students to German/Bavarian culture