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Stephanie Crane is listed as Software Support Engineer at ECI Software Solutions, a company with 780 employees, based in Marysville, Washington, United States. AeroLeads shows a matched LinkedIn profile for Stephanie Crane.
Stephanie Crane previously worked as Technical Support Specialist at Eci Software Solutions and Software Support Engineer at Esko. Stephanie Crane holds Bachelor Of Arts - Ba, Public Relations from Central Washington University.
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Support Engineer with a customer-centric approach to resolving technical SaaS software issues. Possesses excellent verbal and written communication skills, coupled with meticulous attention to detail. Demonstrates adaptability in managing multiple tasks and priorities, alongside strong analytical and problem-solving abilities for swift issue diagnosis and practical resolution. Adept at creating and maintaining internal and external documentation related to software issues and best practices.
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A career timeline built from the work history available for this profile.
Providing level 3 technical support to MarkSystems residential construction customers to resolve complex issues transferred from lower levels of support. Work with Product Management and Development teams to resolve defects.
Provided worldwide technical support for SaaS based projects in Blue Software, document management, and proofing applications for the packaging industry. Ran basic SQL queries to isolate issues on customer cloud databases. Provided RCAs for site outages by reviewing customer logs and working with Technical Operation teams. Problem management of complex.
Colorado Springs, Colorado, United States
Balanced multiple severity level issues for JD Edwards EnterpriseOne financials customers by gauging urgency and troubleshooting accordingly. Created and updated internal and external detailed documentation to ensure accuracy and currency. Met weekly with developers to gauge progress on bugged issues and answer any unresolved questions. As Automation Lead.
Colorado Springs, Colorado Area
Provided excellent customer service for JD Edwards EnterpriseOne financials customers and ensured responses to service requests were timely and concise. Problem solved complex issues by logging into customer’s systems to better understand the issue, Running tests in Oracle environments, and reviewing system logs to provide the best solution to resolve.
Colorado Springs, Colorado Area
Supervised a team of five billing specialists overseeing 30 newspapers on the east coast market. Oversaw a system conversion for twenty publications from INSI to NCS. Updated JD Edwards EnterpriseOne GL account coding in NCS from previously used Oracle GL accounts across numerous publications. Troubleshooting billing system issues, errors, and warnings.
Team representative chosen to travel and oversee the consolidation of functionality for new teams. Created and updated training documentation. Ran/monitored daily, weekly, and monthly billings for all newspapers. Trained new employees on all aspects of daily tasks.
Other employees you can reach at ecisolutions.com. View company contacts for 780 employees →
Michael Noel
Colleague at Eci Software Solutions
Columbus, Ohio Metropolitan Area, United States, United States
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Jamie Bradley
Colleague at Eci Software Solutions
Lincoln, England, United Kingdom, United Kingdom
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Tim Morris
Colleague at Eci Software Solutions
Jefferson City, Missouri, United States, United States
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Natalie Newman
Colleague at Eci Software Solutions
Dallas, Texas, United States, United States
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Michael Weston
Colleague at Eci Software Solutions
Greater Melbourne Area, Australia
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Keith Bare
Colleague at Eci Software Solutions
Renton, Washington, United States, United States
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LA
Laryssa Alexander
Colleague at Eci Software Solutions
Jefferson City, Missouri, United States, United States
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BG
Brent Gabel
Colleague at Eci Software Solutions
Greeneville, Tennessee, United States, United States
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PL
Pablo Lugones
Colleague at Eci Software Solutions
Argentina, Argentina
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PW
Pam Walk
Colleague at Eci Software Solutions
Eugene, Missouri, United States, United States
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Quick answers generated from the profile data available on this page.
Stephanie Crane works for ECI Software Solutions.
Stephanie Crane is listed as Software Support Engineer at ECI Software Solutions.
Stephanie Crane is based in Marysville, Washington, United States while working with ECI Software Solutions.
Stephanie Crane has worked for Eci Software Solutions, Esko, Oracle, and Medianews Group.
Stephanie Crane's colleagues at ECI Software Solutions include Michael Noel, Jamie Bradley, Tim Morris, Natalie Newman, and Michael Weston.
You can use AeroLeads to view verified contact signals for Stephanie Crane at ECI Software Solutions, including work email, phone, and LinkedIn data when available.
Stephanie Crane holds Bachelor Of Arts - Ba, Public Relations from Central Washington University.
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