Steph Houle

Steph Houle Email and Phone Number

Senior Manager, Product Design | Account, Customer Digital Identity, + Wireless (eComm + retail) @ Walmart
New York, NY, US
Steph Houle's Location
New York, New York, United States, United States
Steph Houle's Contact Details

Steph Houle personal email

n/a

Steph Houle phone numbers

About Steph Houle

A product design leader focused on high impact, transformative and thoughtful ways to tell story both with and without our digital tools.I design experiences, either digital or physical, that inform, delight, and sell. As a leader, I focus on business and organizational transformation by elevating design as a practice, showcasing to teams and orgs the power of user-centered design. I lead best when guided by the heart – with empathy and through inspired action.I’m a thoughtful communicator. I celebrate curiosity. I’m a kid at heart. I believe in the power of imagination. My creative side is the deepest part of me. I empower others through connection and understanding to work (or see) in new ways.I believe user-centered design has the potential to transform the world and that getting closer to others (users or teams) only makes us better. It’s where and how we truly solve problems.

Steph Houle's Current Company Details
Walmart

Walmart

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Senior Manager, Product Design | Account, Customer Digital Identity, + Wireless (eComm + retail)
New York, NY, US
Website:
walmart.com
Employees:
540929
Steph Houle Work Experience Details
  • Walmart
    Senior Manager, Product Design | Account, Customer Digital Identity, + Wireless (Ecomm + Retail)
    Walmart
    New York, Ny, Us
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  • Walmart
    Senior Manager Ux, Identity, Store Journeys + Service Counters
    Walmart Jan 2024 - Present
    Bentonville, Arkansas, Us
    • Lead Store Journeys experiences from Store Mode to Scan & Go, and more• Develop Identity Principles and led the strategy for Customer Digital Identity• Own the design experience for Service Counters, such as Wireless, Money Services, Bakery and more.• Facilitate solutions for sign-in and sign-up at a global scale across Walmart US, Walmart Canada, Walmart Mexico and more
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  • Walmart
    Senior Manager Ux, Account + Identity; Walmart+ Member Care And Account Management
    Walmart Jan 2023 - Jan 2024
    Bentonville, Arkansas, Us
    • Sheparded Walmart+ Member Mode to own design across several partnered teams• Led Account UX Optimization to update the linking strategy and page hierarchy for the account experience for millions of users• Iterated on account linking and shared log-in strategies• Developed membership sharing experience• Led Walmart+ Member Care and Account Management for membership and account• Launched Phone Collector and Forgot Your Password experiences for Identity experiences for millions of users• Led Design Thinking training for partners
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  • Steph Houle / Smh Creative
    Designer (Digital, Print + Product–Ux/Ui); Consultant (Brand Vision, Product Strategy);
    Steph Houle / Smh Creative Oct 2010 - Present
    As a creative storyteller, I use visual design (digital, print, and packaging) and UX/UI (product) to tell stories and craft experiences that shape the world. With over 15 years of experience working both in-house and at agencies and design firms, I work at the speed needed and the fidelity required for the deliverable output. I use user research, market research, and product research, where needed, to best inform my understanding and the experiences I generate.I also have significant experience testing on product innovation and A/B testing teams. I have been the design thought leadership and driver in building and growing experimentation practices at various companies. I've seen how both qualitative research and quantitate research can lead to better products and more intuitive and effective experiences.Select Clients (Grouped by Industry) –Education• Columbia University• Rutgers University• Africa-America InstituteAgency• Rode AdvertisingInsurance / Law• Jackson Lewis P.C.• Guardian Life InsuranceHealthcare / Government• New York State Dept. of Health• Icahn School of Medicine at Mount Sinai• IntegraMedEntertainment / Dining• InnerWorkings (Stolichnaya)• Estaminet CafeEditorial / Fashion / Beauty• VillageLuxe• Jana Starr Bridal• OsaiLearning + Development• Fredericks & Associates• Of Course Training• Intimacy & ColourFitness• BrukwineConsultancy• The Bashi Group• HumanCapitalWorks• Carat Group• JLL (International Captial Group (ICG))• Burson-Marsteller (Valspar, GTL)Interior Design• Total Resource AssociatesNon-Profit• Africa Integras• Well / Beings• IUGB Foundation/IUGB
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  • Begin
    Vice President, Product Design + User Research (Head Of Design)
    Begin Jan 2022 - Aug 2022
    Led Product Design + User Research vision across BEGiN and all four of its companies to unify the product design and user research teams, and standardizing the practices across companies: • Homer Learning• codeSpark• KidPass• Little PassportsWorked to unify Experimentation practices across business units (BUs) and build a culture of Research (Market Research, User Research + Learning Research)
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  • Homer
    Senior Director, Product Design (Digital + Tangible) + User Research
    Homer Jan 2021 - Jan 2022
    New York, New York, Us
    Led Product Design at HOMER, overseeing:• Digital Product Design Web (Conversion Squad, Retention Squad, & Experimentation Squad) Learn & Grow App Fisher Price App Sesame App• User Research (UXR)• Tangible Product DesignNotable areas:• Worked to evolve the Homer website into a more e-Commerce experience with multiple products, and adding on new functionality for Add On products in checkout• Developed an Activity Kit Subscription box and the shopping experience for it on the website• Worked with Red Antler to conceive the BEGiN brand strategy (Homer's parent company)• Began to drive a culture of research by taking on management of the User Research team• Organized a large scale Creative Retreat across multiple business units twice in 2022 to build out a culture of creativity, growth and sharing.
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  • Homer
    Director, Digital Product Design
    Homer May 2020 - Jan 2021
    New York, New York, Us
    Head of Digital Product Design at HOMER, overseeing:– Web– Learn & Grow App– Fisher Price AppBuilt out the web experimentation practice at HOMER by forming a custom A/B testing squad for our web funnel to increase conversion.– Launch of the Homer Learn & Grow App, merging Homer Reading App + Homer Stories App.– Redesign of the Homer brand– Launch of a reimagined Homer website, leveraging new ways of working the Engineering– Built out the experimentation practice, elevating Trial Start Rate for Homer's core app– Established a strong design team culture and drove a user-centered product development process
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  • Macy'S
    Design Manager, Brand Experience, Digital Product And Innovation, Macys.Com
    Macy'S Jan 2018 - May 2020
    New York, Ny, Us
    - Provided leadership on various Product Design projects, including Site Reinvent, App Reinvent, various Lean/Agile Tech Portfolio yearly initiatives, from both a Customer Experience, Brand Experience and User Experience perspective.- Drove organizational change by transforming processes and procedures across not only all Creative teams under Marketing, but also that influences the development of any asset that ultimately lives on Macys.com.- Developed a corporate wide Design System, including a UI Kit, Dev Patterns, Documentation, Templates, and more that showcases the current brand strategy and design and that supports the evolution to various future states.- Led a creative team to develop and execute elevated user centric design.- Designed various Marketing Campaigns that support Technology on Macys.com, including assets that market the Macy's App.
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  • Macy'S
    Digital Product Designer, Site Enhancements + Seo / Digital Innovation, Macys.Com
    Macy'S Jul 2016 - Jan 2018
    New York, Ny, Us
    - Worked on app and web assets, agile projects and site enhancements to continuously improve and enhance Macy's.com with emphasis on the mobile-first experience.- Led the transformation of design and website assets of Macys.com to responsiveness by teaching all design teams and developing test assets to partner with development and product teams.- Drove site traffic by creating SEO optimized sitelet experiences for all FOBs (Families of Business).- Partnered with UX, SEO and development teams to best conceive the customer learning and shopping experience.- Designed e-mails such as Win Back Engagement, rAPID emails, etc. to interact and engage customers.- Created search-engine optimized creative digital assets to drive traffic to Macy's.com, including but not limited to product pool page and various communication web banners, web pages featuring product lines of an array of business partners (e.g. adidas, MAC, etc) and responsive (desktop and mobile views) of key FOB sitelets.
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  • Calvin Klein
    Graphic Designer, Design Studio (3-Month Contract)
    Calvin Klein Jun 2016 - Jul 2016
    New York, New York, Us
    - Worked on key web assets for the World of Calvin webpages experiences.- Created necessary web banners for CKU, CKJ and Platinum lines for business partners such as Macy's, Bonton, Lord & Taylor, etc.- Designed skins for the Spotify and Calvin Klein digital experience.
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  • Fearless Communicators
    Freelance Art Director
    Fearless Communicators Apr 2015 - Jun 2016
    York, Ny, Us
    Led the global brand vision and visual strategy to unleash fearless verbal communication for individuals, companies, and organizations committed to build a just, equitable, sustainable, free, and healthy world.
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  • Central Park Arch Project
    Freelance Art + Media Director
    Central Park Arch Project Jan 2015 - May 2016
    Created assets and led the vision to develop and support the brand and movement of the Central Park Arch Project (CPAP).
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  • Ministère De L'Éducation Nationale
    Assistant Etranger D'Anglais (Assistant Teacher, English)
    Ministère De L'Éducation Nationale Oct 2015 - Apr 2016
    Paris, Fr
    - Lived abroad in Nantes, France while teaching English to various levels of elementary school students at three French primary schools: l'école Fougan de Mer, l'école Jean Zay, and l'école Chateaubriand.- Studied French at an Advanced Intermediate level.- Learned lesson planning, cultural differences, and the nuances of daily life in France.
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  • Calvin Klein
    Graphic Designer, Design Studio (6-Month Contract)
    Calvin Klein May 2015 - Sep 2015
    New York, New York, Us
    - Created print materials including mechanicals and large scale for work for the global launch of the fall 15 Calvin Kleins Jeans campaign, including creating work for Singapore, Mexico, Brazil, Italy, Canada, and various other countries.- Delivered web assets including homepage heros, e-mail blasts, web banners, and image resizes for Calvin Klein White Label, Calvin Klein Underwear, Accessories, Calvin Klein Jeans and Calvin Klein Performance for websites and brand shops, including Macy's, the Calvin Klein website, Dillard's, Dick's, Fresh Pair, Bonton, and The Bay.- Created custom cards for internal employees including Baby Shower congratulatory cards and a personal birthday card for the CEO.- Resized social media assets for various Calvin Klein brands for various social media platforms.
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  • Inc Design
    Lead Senior Digital Designer (6-Month Contract)
    Inc Design Oct 2014 - Mar 2015
    Pearl River, Ny, Us
    - Worked on digital and print design for various clients including various digital and print holiday cards, wrote copy for an extensive multi-layered calender around imagination for the International Securities Exchange, designed the Hess Corporation's Board of Directors meeting (print) and Human Rights online training module (digital), and assisted on various other projects.- Designed the firm's first CNBC commercial for the ISE (International Securities Exchange).
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  • Mount Sinai Health System
    Program Manager (Strategy + Design, Program Management)
    Mount Sinai Health System Sep 2013 - Oct 2014
    New York, Ny, Us
    - Served as a brand ambassador with the Creative Director to educate the new health system about branding and the new style guide through internal marketing initiatives across 7 campuses. - Taught courses for employees such as: Meyers-Briggs Type Indicator, Time Management, Managing Stress, Focusing on Your Goals, How to Be an Effective Mentor, The Four Agreements, Intro to Graphic Design, and Stimulating Your Creativity.- Created, designed and managed various internal affinity groups such as Rising Professionals internal networking group, BeWell wellness program, and Language Conversation Partners.- Led the design initiative for the ThinkSmart program, emphasizing resource optimization and developed a portal for employees to use.- Branded the Learning Management System, PEAK, and worked with developers to customize the interface of the Taleo based resource.- Led Toastmasters meetings and completed certifications as both a Competent Communicator and Competent Leader.- Drove employee engagement by creating, designing and implementing a variety of programs, such as an internship program titled Sharp and interviewed candidates for an internal Lean Six Sigma training program.
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  • Mount Sinai Health System
    Senior Designer (Digital, Print, + Product)
    Mount Sinai Health System Apr 2011 - Sep 2013
    New York, Ny, Us
    - Led the initiative on the redesign of the internal Human Resources website.- Created social media assets for various programs.- Designed various signage and event materials including coffee sleeves, wall art, printed posters and signage, along with digital assets, such as email design, e-newsletter and more.- Rebranded the learning newsletter that was received by 30K+ employees- Branded and co-founded an internal networking group of 500+ members
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  • Mount Sinai Health System
    Designer (Digital, Print, + Product)
    Mount Sinai Health System Mar 2009 - Apr 2011
    New York, Ny, Us
    - Branded program materials and advertising for various initiatives, such as the BeWell wellness program, New Beginnings orientation program and the Employee Recognition program- Assisted with event design and planning for large company wide initiatives ranging from hundreds to thousands of attendees
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  • Rutgers University
    Resident Assistant
    Rutgers University Aug 2006 - May 2009
    New Brunswick, Nj, Us
    - Created, planned and implemented educational, recreational, and social programs for three years at various sized residence halls, managing communities of over 300+ residents.- Managed directly a community of 60+ residents by leading monthly floor meetings and 1:1 conversations, so that students felt included and updated on all necessary information.
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  • Rutgers University
    Actor + Director, Health Outreach Promotion And Education, Shades Theatre
    Rutgers University Feb 2006 - Dec 2008
    New Brunswick, Nj, Us
    - Acted and directed a diverse theatre group that engaged communities in conversations to address racism, sexism, homophobia, substance abuse, domestic violence and many other community related problems through public theatre and the technique known as "Theatre of the Oppressed."
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  • Rutgers University
    Office Assistant
    Rutgers University Sep 2005 - May 2007
    New Brunswick, Nj, Us
    Assisted with day to day office functions while aiding in event planning for an enormous, diverse university.
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  • Firmenich
    Creative Marketing Intern, Fragrance
    Firmenich Nov 2007 - Mar 2009
    Meyrin-Satigny, Geneva, Ch
    - Performed brand and market analysis to assess market trends while creating and developing future concepts and products in the fragrance world, specifically focusing on air and skin care categories.- Assisted with trend presentations, category reviews, and brand identifications for industry leaders.- Improved efficiency of the fragrance library budget by 20%, while coordinating the record keeping, follow-up and organization to ensure magazines are received, properly routed, and displayed in the library.
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Steph Houle Skills

Graphic Design Leadership Marketing Social Media Web Design Public Speaking Training Brand Development Management Creative Direction Writing Photoshop Adobe Creative Suite Microsoft Office Art Direction Event Planning Research Art Fine Art Painting Acting Conversational French French Theatre Screen Printing Drawing Adobe Photoshop Toastmasters

Steph Houle Education Details

  • American Management Association
    American Management Association
    Development Courses
  • School Of Visual Arts
    School Of Visual Arts
    Continuing Education
  • The New School
    The New School
    Continuing Education
  • New York University
    New York University
    Continuing Education
  • Mason Gross School Of The Arts, Rutgers University
    Mason Gross School Of The Arts, Rutgers University
    Graphic Design
  • Fashion Institute Of Technology
    Fashion Institute Of Technology
    Continuing Education
  • Rutgers University
    Rutgers University
    Economics (Major) Art History (Minor)
  • Ccfl (Corning Center For Learning)
    Ccfl (Corning Center For Learning)
    Essentials Of Project Management
  • Emerging Leaders Institute, Rutgers University
    Emerging Leaders Institute, Rutgers University
    Leadership

Frequently Asked Questions about Steph Houle

What company does Steph Houle work for?

Steph Houle works for Walmart

What is Steph Houle's role at the current company?

Steph Houle's current role is Senior Manager, Product Design | Account, Customer Digital Identity, + Wireless (eComm + retail).

What is Steph Houle's email address?

Steph Houle's email address is st****@****cys.com

What is Steph Houle's direct phone number?

Steph Houle's direct phone number is (800) 367*****

What schools did Steph Houle attend?

Steph Houle attended American Management Association, School Of Visual Arts, The New School, New York University, Mason Gross School Of The Arts, Rutgers University, Fashion Institute Of Technology, Rutgers University, Ccfl (Corning Center For Learning), Emerging Leaders Institute, Rutgers University.

What are some of Steph Houle's interests?

Steph Houle has interest in France, Traveling, Civil Rights And Social Action, Meditation, Quantum Physics, Fine Art, Memoir Writing, Bikram Yoga, Digital Photography, Acting.

What skills is Steph Houle known for?

Steph Houle has skills like Graphic Design, Leadership, Marketing, Social Media, Web Design, Public Speaking, Training, Brand Development, Management, Creative Direction, Writing, Photoshop.

Who are Steph Houle's colleagues?

Steph Houle's colleagues are Imran Patel, Chandler Jacobson, Kevin Grames, Chihiyo Teri, Giovanni De León, Francisco Pineda, Leon Garcia.

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