Stephanie Michel, Mshrm, Phr, Shrm-Cp Email & Phone Number

Facilitate and administer employment functions of recruitment, selection, and hiring.Partner with supervisors, managers and senior level staff to assess their needs and to execute the process of finding the best employees to hire.Identify and develop interview criteria, training and experience rating criteria.Create and post job advertisements for open positions and vacancies.Participate in recruiting events including job fairs and community events.Provide customer service to applicants in completing applications, including providing explanation and clarification of minimum qualifications, rating procedures and the selection process.Conduct and participate in panel interviews, provide guidance to management to assist with extending offers.Ensure accurate maintenance of complete documentation and paperwork for accepted applicants, to include enrollment forms, orientation packages, background checks, employee transfers, and hire dates.Research and resolve discrepancies in applicant records and other required documentation.Ensure the protection of integrity, confidentiality and security of all applications, assessments, and examination materials processed.Monitor, track and analyze employment activities and processes to verify the effective and efficient application of employment strategies and principles, and generates statistical reports to identify opportunities for improvements in the recruitment, selection, and hiring functions.

Designed, Planned, and Implemented a new company-wide employment screening program Oversee and manage screening program which encompasses criminal background checks, drug testing, and other verifications for pre-and post employmentWork closely with Corporate Counsel to ensure consistency and legal compliance in hiring decisionsCommunicate with applicants/associates who have unfavorable results on background and drug tests and prepare all applicable FCRA and state lettersDevelop standard operating procedures and relay policy information to site contactsAnalyze screening results and provide statistical data to Senior ManagementConduct training for all new users of the screening software and provide technical support on a daily basis

Responsible for student case load management - Progression, retention, and completion. Advocate and mediate for student concerns related to grades, degree plan, and instructor issues.Develop positive working relationships and rapport with students. Communicate with students via email or phone regularly to ensure student retention. Execute maintenance actions and help with creating a sound education foundation.Recognize student issues, evaluate student requests and determine suitable means for resolution. Define and interpret policies and procedures of the University for students. Develop relationships with the Student Service Team members.

Managed a large caseload of short term disability claimsInteracted with internal and external customers including, but not limited to, claimants, employers, physicians, and attorneysUtilized specialty consulting resources effectively including medical, vocational and rehabilitative staffs to achieve optimum outcomesProvided technical direction to other claims personnel as neededAnalyzed, approved or denied disability income and justify decisions based on medical evidence, contract wording , and federal regulationsPerformed follow ups and monitoring for payment accuracy and timelinessActively participated in department and team meetings when discussing production, policy, and procedural issues

Coordinated and enrolled employees during annual enrollment and qualified status changes Acted as a primary liaison to clients' active and retired employees to resolve concerns, facilitate communication, and ensure satisfaction for health, welfare, and pension benefits Recognized by department heads and supervisors for outstanding customer service skills, professionalism, training ability, and positive attitude. Assisted in training of new employees Used strong problem solving skills to coordinate multiple resources and requests and to resolve complaints. Researched through online databases and direct contact with health plan administrators, Medicare, Medicaid, and pharmacies Responded to a high volume of telephone inquiries with friendliness and professionalism, referring callers to information packed websites and other appropriate resources

Master Of Science, Human Resource Management

Bachelor Of Arts, Criminal Justice