Stephanie Milam Email & Phone Number

Oxnard, Ca, Us

Boutique hospitality management group with 4 brands and 7 locations in the Boston area.• With a start-up mentality, support the ideation and execute on novel and innovative brand concepts, additional revenue streams, and operational logistics, taking the lead on projects moving from ideation to execution.• Built several internal processes and best-practice tools that have saved employees over 100 hours of time, increasing labor savings.• Identify needs for process improvements;… Show more Boutique hospitality management group with 4 brands and 7 locations in the Boston area.• With a start-up mentality, support the ideation and execute on novel and innovative brand concepts, additional revenue streams, and operational logistics, taking the lead on projects moving from ideation to execution.• Built several internal processes and best-practice tools that have saved employees over 100 hours of time, increasing labor savings.• Identify needs for process improvements; tested and built wholesale purchasing workflow for commissary kitchen. Show less

• Assess weekly, monthly, and quarterly sales and marketing data to determine business strategies; pinpoint quality issues via guest reviews and create action plans to stabilize sales for 2 restaurants and increase sales for 5 others.• Identify and present recommendations to owners regarding increasing operational efficiencies.• Directly manage customer retention staff across brands and locations; improved customer experience through establishing SOPs that increased the percentage of… Show more • Assess weekly, monthly, and quarterly sales and marketing data to determine business strategies; pinpoint quality issues via guest reviews and create action plans to stabilize sales for 2 restaurants and increase sales for 5 others.• Identify and present recommendations to owners regarding increasing operational efficiencies.• Directly manage customer retention staff across brands and locations; improved customer experience through establishing SOPs that increased the percentage of 5-star reviews across brands.• Spearhead executive budgeting to better achieve profitability at each restaurant; increased weekly net profit through spend analysis. Show less

Austin, Texas Area

Created a novel company with multiple popsicle products and brands. A solo-entrepreneur venture, quickly grew the business to include multiple revenue streams.•Developed recipes for multiple wine popsicles and balsamic cream popsicles; received 100% positive reviews on product flavor and quality.•Collaborated with local businesses to grow brand awareness and increase sales; gained unsolicited catering inquiries for events scheduled up to one year out.•Launched additional revenue… Show more Created a novel company with multiple popsicle products and brands. A solo-entrepreneur venture, quickly grew the business to include multiple revenue streams.•Developed recipes for multiple wine popsicles and balsamic cream popsicles; received 100% positive reviews on product flavor and quality.•Collaborated with local businesses to grow brand awareness and increase sales; gained unsolicited catering inquiries for events scheduled up to one year out.•Launched additional revenue streams via partnering with local business to sell popsicles in their cafés and wineries.•Was invited to submit food samples for SKU consideration by Whole Foods buyer; submitted multiple products for buyer testing, and achieved contract approval for all 3 SKUs to be sold in Whole Foods stores. Show less

Austin, Tx

Responsible for building and managing all internal operations, recruiting and hiring internal team members, and managing all startup clients.•As first non-founder employee, built and tested all internal operations, marketing, and client management processes for investor relations technology firm; worked cross-functionally to build easily workable SOPs.• Managed monthly and quarterly investor reporting for over 65 active startup CEO clients; established positive relationships with… Show more Responsible for building and managing all internal operations, recruiting and hiring internal team members, and managing all startup clients.•As first non-founder employee, built and tested all internal operations, marketing, and client management processes for investor relations technology firm; worked cross-functionally to build easily workable SOPs.• Managed monthly and quarterly investor reporting for over 65 active startup CEO clients; established positive relationships with clients built on trust and quickly became a “go to” for client needs. Reporting lead to an increase in investor support (via funding, connections, etc.) • Advised on product strategy and worked closely with software team; ensured product functionality and improved efficiencies for internal team, clients, and investor network.• Executed business analysis with P&L and Balance Sheet reviews for startup company clients; current and potential investors received transparent information and diligent communication. Show less

Austin, Tx

•Executed all phases of market research studies, including project design, data analysis, and corporate presentations.•Worked cross-functionally with marketing and data science teams to build effective client presentations; research findings helped determine product and customer strategies for corporate clients.•Advised on million-dollar product decisions, customer targeting, and campaign messaging for international technology companies including VMWare, Red Hat, and Autodesk.

Austin, Texas

•Conducted qualitative and quantitative consumer research projects; helped define research goals, created study parameters and questionnaires, led focus groups, created presentations of key findings.•Advised on data-driven strategies for product development, retail marketing, and customer retention. Research findings and the subsequent improvement to business outcomes led to a strong client retention rate.•Analyzed research project data and reported on key findings based on client… Show more •Conducted qualitative and quantitative consumer research projects; helped define research goals, created study parameters and questionnaires, led focus groups, created presentations of key findings.•Advised on data-driven strategies for product development, retail marketing, and customer retention. Research findings and the subsequent improvement to business outcomes led to a strong client retention rate.•Analyzed research project data and reported on key findings based on client goals; requested as exclusive solo account manager for largest client. •Worked directly with and presented projects findings to C-level executives at enterprise organizations including Nestlé, American Greetings, and H-E-B. Show less

Ba, Geography/Environmental Studies

Completed 4 months ecology research in Tanzania in 2007. Conducted project on dynamite fishing on coral reefs. As the fourth employee, I.

Education record