Principal Technical Program Manager
Current
Oct 2024 - Present
AeroLeads people directory · profile
Stephanie Luna Email & Phone Number
Principal Technical Program Manager at Snap Inc.
at
Snap Inc.
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
Principal Technical Program Manager at Snap Inc.
Location
Los Angeles, California, United States
Who is Stephanie Luna? Overview
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Quick answer
Stephanie Luna is listed as Principal Technical Program Manager at Snap Inc. at Snap Inc., based in Los Angeles, California, United States. AeroLeads shows a matched LinkedIn profile for Stephanie Luna.
Stephanie Luna previously worked as Principal Technical Program Manager at Snap Inc. and Staff Technical Program Manager at Snap Inc.. Stephanie Luna holds Bachelor'S Degree, History from Saint Mary'S College Of California.
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Email format at Snap Inc.
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Snap Inc.
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Profile bio
About Stephanie Luna
Stephanie Luna is a Principal Technical Program Manager at Snap Inc. at Snap Inc..
Current workplace
Stephanie Luna's current company
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12 roles
Stephanie Luna work experience
A career timeline built from the work history available for this profile.
Staff Technical Program Manager
Nov 2022 - Oct 2024
It Productivity Manager
Mar 2019 - Nov 2022
It Operations Manager
Aug 2017 - Feb 2019
Senior It Operations Coordinator
Aug 2016 - Aug 2017
It Support Coordinator
• Provided walk-up IT support for Twitter employees, focusing on resolving break-fix issues, user training, and escalating non-IT issues• Built and drove standard operating procedures, best practices and customer service guidelines• Created and maintained training plans to onboard and train new team members• Maintained and enforced IT Help Desk schedule• Partnered with management to help develop and launch Tier 1 Service Desk team• Acted as a Help Desk liaison to the Service Desk for transition and hand-off of responsibilities, cross-training, and ongoing support• See IT Service Desk Analyst description below
Feb 2016 - Jul 2016
It Service Desk Analyst At Twitter
• Supported users through remote desktop software and chat client• Triaged and resolved support tickets via chat, email, and Jira Service Desk• Maintained and updated documentation on all Service Desk systems and processes• Maintained user accounts, passwords, data integrity, system access & security within policy• Provided timely resolution of problems or escalation on behalf of customer to other technical staff or management
May 2015 - Feb 2016
Genius Admin
• Educated team members about products, while independently keeping my owntechnical know-how up to date• Created workflow documentation on processes to ensure better understanding by the team• Maintained organization, cleanliness, and productivity of repairs in the Genius Room• Contacted customers and kept them up-to-date on the progress of their repairs• Audited service part inventory and corrected any discrepancies
Apr 2014 - Aug 2015
Genius
• Provided frontline customer support at the Genius Bar while troubleshooting and repairing Apple iOS and OS X hardware and software• Quickly sifted through internal support articles and systems to find applicable resources and solutions• Mentored teammates in the Family Room Specialist position, as well as those who desired to join the Family Room team
Aug 2013 - Apr 2014
Family Room Specialist
• Lead consumer-level presentations and workshops to help customers learn the basics and take their skills to the next level• Delivered personal, one-on-one training on Apple software and devices for various skill levels• Provided frontline customer support at the Genius Bar while troubleshooting and repairing Apple iOS hardware and software
May 2012 - Aug 2013
Specialist
• Provided customers with product and service solutions that fit their needs• Transformed Apple Store visitors into loyal Apple customers• Acted as a resource for the team, by staying informed on Apple product and knowledge
Aug 2011 - May 2012
Sales Associate
• Assisted customers with merchandise and book selection• Maintained store area and monitored inventory when customers were not present• Answered phones and greeted customers in order to provide a greater level of customer service
Feb 2011 - Jan 2012
1 education record
Stephanie Luna education
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Saint Mary'S College Of California
FAQ
Frequently asked questions about Stephanie Luna
Quick answers generated from the profile data available on this page.
What company does Stephanie Luna work for?
Stephanie Luna works for Snap Inc..
What is Stephanie Luna's role at Snap Inc.?
Stephanie Luna is listed as Principal Technical Program Manager at Snap Inc. at Snap Inc..
Where is Stephanie Luna based?
Stephanie Luna is based in Los Angeles, California, United States while working with Snap Inc..
What companies has Stephanie Luna worked for?
Stephanie Luna has worked for Snap Inc., Twitter, Pro Unlimited, Apple, and Barnes & Noble College.
How can I contact Stephanie Luna?
You can use AeroLeads to view verified contact signals for Stephanie Luna at Snap Inc., including work email, phone, and LinkedIn data when available.
What schools did Stephanie Luna attend?
Stephanie Luna holds Bachelor'S Degree, History from Saint Mary'S College Of California.
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