Stephanie Martel Email & Phone Number

Remote

• Oversees implementation and integration of SaaS software for over 50 clients and stakeholders.• Controls project scope, implementation priorities, and training for enterprise and small business customers.• Works with technical teams to customize software to fit client’s unique processes.• Coordinates and conduct testing phases to ensure software meets agreed-upon specifications.• Creates and maintain documentation related to project, including configuration settings, training materials, and user preferences. • Gathers feedback from clients to identify areas of improvement.• Have maintained ‘very satisfied’ customer surveys post implementation.

Hybrid

• Managed HR processes such as recruiting, on-boarding, employee retention, performance reviews, and disciplinary actions.• Negotiated new insurance contracts which increased revenue by 30%.• Facilitated meetings with insurance QA teams and physician to verify HEDIS/STARS goals were consistently met. • Conducted office meetings with a focus on patient retention, procurement budgets and office challenges.• Controlled day-to-day operations of the office as well as patient complaints.• Maintained physician’s strict insurance credentialing and business license renewals.

On-Site

On-Site, Travel