Stephanie Mok Email & Phone Number

United States

Review data to identify root cause and develop next steps for resolution. Also work on conversion data to ensure it's completeness when converted.

United States

Columbus, Ohio, United States

Tested various products and enhancements for business and commercial products as end-user for online and mobile. Served as product liaison for projects with minimal digital involvement.• Prioritized, escalated, and communicated progress of testing as well as other development to product owners, project managers, and cross lines of business leads to expedite issue resolution and project completion for business and commercial banking.• Reported issues as soon as they were identified and facilitated the resolution with the various impacted groups to decrease the time to resolve from a week to a few days.• Solved functional and regression testing issues applying creative thinking around data issues and impediments to test complex, new system development to meet customer launch.• Adept with agile and waterfall frameworks to understand the testing requirements, identify risks and gaps, create test plans, compile test data, define the environment needs, adapt, and execute test scenarios to deliver the product teams’ needs.• Analyzed, created, and documented processes and process improvements to expedite test plan creation, reporting, and new hire on-boarding.• Audited test scenario scripts and results that significantly increased compliance pass rates.• Collaborated with project owners, project managers, cross line of business developers, business analysts, and other UAT teams to bring new business banking product to release• Implemented intake form for initial notes with product owners and project execution manager, resulting in a considerable reduction in time creating test plans and scenarios.• Used interpersonal skills to help unify and mentor newly established team.

Columbus, Ohio, United States

Coordinated end-user testing for various products and enhancements for consumer and existing systems. Communicated project progress matrix daily to project owners, business analysts, develops, and interested parties.• Prioritized, escalated, and communicated progress of testing as well as other development to product owners, project managers, and cross lines of business leads to expedite issue resolution and project completion for consumer banking.• Reported issues as soon as they were identified and facilitated the resolution with the various impacted groups to decrease the time to resolve from a week to a few days.• Solved functional and regression testing issues applying creative thinking around data issues and impediments to test complex, new system development to meet customer launch.• Adept with agile and waterfall frameworks to understand the testing requirements, identify risks and gaps, create test plans, compile test data, define the environment needs, adapt, and execute test scenarios to deliver the product teams’ needs.• Audited test scenario scripts and results that significantly increased compliance pass rates.• Led testing project to successful release, including organizing testing information, test scripting/design, reporting execution, problem solving, analysis, and documenting results and issue to successful release and pass a comprehensive audit for government compliance.• Collaborated with business leaders to discuss project details, epics and stories, issues, gaps, and resolution regarding key performance indicators and risk acceptance criteria to expedite testing and customer launch.

Columbus, Ohio, United States

Coordinated end-user testing for various products and enhancements for consumer and existing systems. Communicated project progress matrix daily to project owners, business analysts, develops, and interested parties.• Prioritized, escalated, and communicated progress of testing as well as other development to product owners, project managers, and cross lines of business leads to expedite issue resolution and project completion for home lending.• Reported issues as soon as they were identified and facilitated the resolution with the various impacted groups to decrease the time to resolve from a week to a few days.• Solved functional and regression testing issues applying creative thinking around data issues and impediments to test complex, new system development to meet customer launch.• Adept with agile and waterfall frameworks to understand the testing requirements, identify risks and gaps, create test plans, compile test data, define the environment needs, adapt, and execute test scenarios to deliver the product teams’ needs.• Analyzed, created, and documented processes and process improvements to expedite test plan creation, reporting, and new hire on-boarding.• Audited test scenario scripts and results that significantly increased compliance pass rates.• Led testing project to successful release, including organizing testing information, test scripting/design, reporting execution, problem solving, analysis, and documenting results and issue to successful release and pass a comprehensive audit for government compliance.• Collaborated with business leaders to discuss project details, epics and stories, issues, gaps, and resolution regarding key performance indicators and risk acceptance criteria to expedite testing and customer launch.

Columbus, Ohio, United States

Coordinated with loan officers, underwriters, and closing team to assist clients with mortgages for purchases and refinances of houses. Communicated with clients regarding the documents needed, additional documents needed, and underwriters’ decisions’, and closing information.

Reviewed closing documents for any misspellings, typos, and closing discrepancies. Verified closing documents were in the file once the closing occurred and the bank received all signed documents.

Bachelor Of Science - Bs, Economics

Master Of Business Administration

B.S., Economics

B.A., Political Science

Bachelor'S Degree, Economics